Customer was informed during initial inspection that wood floors are difficult to save and that she may be required to replace wood floor should the drying system fail to save themThis is a typical problem with expensive drying systems which can be verified by any insurance adjusterAt a certain point, the cost to continue drying will exceed the cost of simply replacing the wood floors Customer was informed that she should consider filing an insurance claim, but she refused due to the cost of her deductible (the customer's home value exceeds $1,080,according to Realtor.com indicating a $10,000+ deductible)Ceiling damage is also typical for this type of loss and the scope of work usually includes texture/paintThe customer was given a repair estimate by one of our preferred contractors, which she claimed was too expensive Our company does not provide "quotes." Instead, we provided an estimate for repairs based on experienceWe strive to ensure our customer's pay a fair market price for servicesWe utilize Xactimate for constructing estimatesThis software is an industry standard when submitting estimates because it ensures fair market pricing based on zip code and updated monthlyWe provide the scope of work, Xactimate determines the fair market priceIn a free-market economy, prices for construction material and labor vary, often significantly among suppliers and contractors within the same cityThis creates a strong need in the restoration industry for comprehensive and independently researched and validated pricing informationXactware's Pricing Data Service Team reports cost information based on actual prices and transactions (completed bids) that have occurred recently in a given areaThis information is invaluable to estimators who need to reference current, local prices that are based neither on the highest nor the lowest price in their marketPlease see the attached estimate generated for this jobYou will notice that the estimate actually exceeds the invoice priceThe invoice price was reduced to meet customer expectations The customer refused to allow us to run the drain line for the dehumidifier to a drain in her kitchen or bathroom which is the typical processInstead, she offered to have us use a containerThe customer also preferred not be interrupted over the weekend so that is why no technician visitedSince we bill per hour, we are incentivized to work over the weekend so this was arranged as a courtesy for the clientThis was also the case as to why the final piece of equipment was not picked up one WednesdayThe customer requested we wait until the next day due to her schedule conflicts in the late afternoon Customer contacted the business owner with her insurance agent over the phoneThe agent was extremely accusatory to the business owner, but admitted that pricing was in line with XactimateCustomer claimed she had not discussed her complaints previously with the business ownerBusiness owner stated that he had discussed each of the issues with the customer (multiple emails attached) Business owner offered to reduce the invoice even further by 10%This discount is usually only given to active duty military and Veterans as well as senior citizensCustomer refused and filed a complaint with Angie's List seeking to settle an $invoice for $Complaint resolution specialist attempted to find resolutionBusiness owner offered $reduction to invoice price, but offer was denied by homeownerCustomer has still refused to pay
Customer was informed during initial inspection that wood floors are difficult to save and that she may be required to replace wood floor should the drying system fail to save themThis is a typical problem with expensive drying systems which can be verified by any insurance adjusterAt a certain point, the cost to continue drying will exceed the cost of simply replacing the wood floors Customer was informed that she should consider filing an insurance claim, but she refused due to the cost of her deductible (the customer's home value exceeds $1,080,according to Realtor.com indicating a $10,000+ deductible)Ceiling damage is also typical for this type of loss and the scope of work usually includes texture/paintThe customer was given a repair estimate by one of our preferred contractors, which she claimed was too expensive Our company does not provide "quotes." Instead, we provided an estimate for repairs based on experienceWe strive to ensure our customer's pay a fair market price for servicesWe utilize Xactimate for constructing estimatesThis software is an industry standard when submitting estimates because it ensures fair market pricing based on zip code and updated monthlyWe provide the scope of work, Xactimate determines the fair market priceIn a free-market economy, prices for construction material and labor vary, often significantly among suppliers and contractors within the same cityThis creates a strong need in the restoration industry for comprehensive and independently researched and validated pricing informationXactware's Pricing Data Service Team reports cost information based on actual prices and transactions (completed bids) that have occurred recently in a given areaThis information is invaluable to estimators who need to reference current, local prices that are based neither on the highest nor the lowest price in their marketPlease see the attached estimate generated for this jobYou will notice that the estimate actually exceeds the invoice priceThe invoice price was reduced to meet customer expectations The customer refused to allow us to run the drain line for the dehumidifier to a drain in her kitchen or bathroom which is the typical processInstead, she offered to have us use a containerThe customer also preferred not be interrupted over the weekend so that is why no technician visitedSince we bill per hour, we are incentivized to work over the weekend so this was arranged as a courtesy for the clientThis was also the case as to why the final piece of equipment was not picked up one WednesdayThe customer requested we wait until the next day due to her schedule conflicts in the late afternoon Customer contacted the business owner with her insurance agent over the phoneThe agent was extremely accusatory to the business owner, but admitted that pricing was in line with XactimateCustomer claimed she had not discussed her complaints previously with the business ownerBusiness owner stated that he had discussed each of the issues with the customer (multiple emails attached) Business owner offered to reduce the invoice even further by 10%This discount is usually only given to active duty military and Veterans as well as senior citizensCustomer refused and filed a complaint with Angie's List seeking to settle an $invoice for $Complaint resolution specialist attempted to find resolutionBusiness owner offered $reduction to invoice price, but offer was denied by homeownerCustomer has still refused to pay