Restorations, Etc., Inc.

Dear Valued Customer,Fumfie.com is
a consumer electronics online web store which only sells consumer electronics
Fumfie.com conducts all business activities out of our office located at *** *** *** *** *** *** *** *** ** ***Fumfie.com
does not sell any major home appliances
In June 2014, Fumfie.com
was approached by *** ***., a major home appliance retailer, whose interests were
to open up a separate appliance website under the brand of Fumfie.comAn
agreement was made and a new subdomain was created on a separate server
operating as a standalone unit, separate from the Fumfie.com website *** was the
name of this website and *** ***is the entity who coordinates all business activities related to the
*** web site and is located at *** *** *** *** ** *** ###-###-####.Unfortunately, it was
brought to our attention that *** ***was not meeting customer
expectationsWe also received a number of calls regarding the
*** web siteHowever we (fumfie.com) are unable to assist
these customers because appliances.fumfie.com is a different website and
Fumfie.com does not have access to the ***’s systemJust
because we cannot access their system does not mean there was nothing we can
doWe discontinued access to the subdomain and server, which allowed *** **cto charge orders coming in from the *** web site*** ***charged all orders through their own credit card processing terminal and
Fumfie.com does not have access to *** ***.’s credit card processing
terminalBecause of this Fumfie.com is not able to refund ***
their ordersAs a consumer myself, what I would do is contact your credit card
company and initiate a chargeback of the funds you used to pay for the
appliances you orderedFumfie.com has severed all
ties with *** ***and the *** web site is no longer active
To show our appreciation for your patience and as a gesture of good will for
the inconvenience experienced we are willing to issue a $store credit
towards the purchase of product accessories from the Fumfie.com consumer
electronics websiteFor the interim, for answers to all inquiries related to a
major home appliance orders please forward your correspondence to *** ***
whose information was listed above.Best Regards,Fumfie

Dear Valued Customer,We have carefully reviewed the history of your orderThe
records that we have, indicate that this purchase was placed on our website on 03.**
The tracking information for your purchase shows that your delivery was made on
04.**Notes on the initial order #***
show that our customer contacted
us on 05.**to report a defect which occurred with their cameraAt this
point, the camera was in their possession for over days, which is why their
return no longer qualified for a refundOur standard return policy reads that
a refund can only be issued for any goods that were returned within a day
period after delivery has occurredDespite this, we fulfilled our obligation
and agreed to facilitate this camera for serviceYour camera was returned to
our facility on 5.**It was thoroughly inspected and it was discovered
that your Nikon Dwas defectiveAs a result, we forwarded your unit for
serviceOn 6.**.2015, we have received your Nikon Dfrom the service facility
The camera was tested by a certified technician and it was concluded that it
was operating up to manufacturer specificationsThe camera was not
auto-cropping images, nor was it overexposing images any longerAs a result, the
camera was sent back to our customer at no cost to them, on 06.**On 7.**.2015, which was over a month after the initial
complaint was resolved, we received another inquiry concerning this camera body
The camera was returned back to our facility on 07.**The complaint
indicated that the camera body was auto-cropping the format from DX to FXOur
technicians dedicated over days to inspect and test this cameraThey were
adamant about resolving the matter for our valued customerDespite their
efforts, they did not find any defects with this cameraThis indicated that
the camera was fully functional and operated up to manufacturer specifications
The option to change auto cropping settings is described within the Nikon D
manual, on page Since the customer returned only the camera body in used
condition, without any vital components such as: battery, charger, lens,
interface cables, or power cords; the camera was sent back to the customer on 08.**
We informed the customer that the camera was operating as expected.We were sorry to hear that our customer was not completely
satisfied with the service they received, despite our numerous attempts to
resolve the matter at handOn 10.**.2015, we received another complaint from
our valued customerThey informed us that their concern was never addressed
This contradicted the information we have noted on their order history. The customer demanded a full refund for the
transactionUnfortunately, we cannot provide a full refund for any transaction
that is almost months oldAdditionally, the time our customer has had their
order in possession would imply that the entire package is now in used
conditionFurthermore, it was concluded that the camera is fully functional
the last time it was sent back to usThe customer refused any resolution we were
willing to provide in hopes of bringing the matter to a closeWe offered to
inspect the camera once again and facilitate it for a repair if necessary, the
customer declinedWe informed the customer that we cannot provide them with a
full refund for this package and offered them a payment of the current market
value in the camera’s current condition, the customer declinedBoth offers
still standIf our valued customer wishes for us to buy back the goods, we can
offer $for the camera body, assuming it is returned with all standard
accessories that were included when the customer received itIf they wish to
return the entire package, we are willing to provide them with up to $
for these goodsThank youFumfie Staff

Revdex.com:At this time, my complaint, ID *** regarding Fumfie LLC has been resolved
Sincerely,*** *** *** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** *** * *** *** *** *** *** *** ***
*** * *** A few weeks ago I got my money back, im sorry I could contact but I've been busy. Thanks for everything

Fumfie.com is a consumer electronics
online web store which only sells consumer electronicsFumfie.com conducts all
business activities out of our office
located at *** *** *** *** *** *** *** *** ** ***Fumfie.com does not sell any major
home appliances
In June 2014, Fumfie.com was
approached by *** ***., a major
home appliance retailer, whose interests were to open up a separate appliance
website under the brand of Fumfie.comAn agreement was made and a new subdomain
was created on a separate server operating as a standalone unit, separate from
the Fumfie.com website ***
was the name of this website and *** ***is the entity who coordinates
all business activities related to the *** web site and is
located at *** *** *** *** ** *** ###-###-####
Unfortunately, it was brought to our
attention that *** ***was not meeting customer expectationsWe also
received numerous calls regarding the *** web site, however we
are unable to assist these customers because appliances.fumfie.com is a
different website then ours and we do not have access to the
appliances.fumfie.com system*** *** has been unwilling to help whenever
we attempt to intervene on a customer’s behalf, so Fumfie.com decided to sever
all ties with ***Incand discontinued the subdomain and server which was
opened specifically for themNow the *** web site is no
longer active
Regarding the customer’s request for
a refund, *** ***charged all orders through their own credit card
processing terminalFumfie.com does not have access to *** ***.’s
credit card processing terminal to issue a refund nor do we have any information related to their order eitherFor those reason Fumfie.com is not able to refund or even get any information about any order placed on the *** websiteWhat we would advise the consumer to
do is contact their credit card company and initiate a chargeback of the funds
they used to pay for the appliances which were ordered
To show our appreciation for your
patience and as a gesture of good will for the inconvenience experienced we are
willing to issue the customer a $store credit towards the purchase of
product accessories from the Fumfie.com consumer electronics websiteFor the
interim, for answers to all inquiries related to a major home appliance orders
please forward all correspondence to *** ***whose information was listed
above
Any questions please feel free to contact me with any questions you might have
Sincerely,
Henry F*
***
###-###-####

Our Dear Valued customer, We are willing to have this camera inspected again and forwarded for a repair, however we cannot provide you with a refund of $for the product that has been in your possession for almost monthsThis return would no longer fall under our standard return policies and as a result, we are able to accept this as a buy back and offer a refund/ payment of $insteadWe only offer such services, because we value you as a customerAs previously mentioned, the last time we had this camera serviced and inspected, it was concluded that the camera operates up to manufacturer specificationsIf you wish to keep the entire bundle and simply forward it to us for a repair/ inspection, we would be more than glad to provide you with a free accessory bundle, in addition to what you have already receivedOn top of that, we are more than happy to provide you with a partial refund of $Our staff is more than willing to work with you to resolve your complaintOur best interest is to provide complete customer satisfaction, even if it means that we have to go against our policies to resolve your complaint. Sincerely, Fumfie

Hello, This customer returned his merchandise in a used, damaged condition in which we contacted the customer and provided him with details on why we were unable to accept his return requestHis merchandise was returned under *** tracking number *** on October *** at
2:30pm and delivered to the customer on October *** at 11:47am I have attached the proof of deliveryThe package weighted lbs which included the DJI Phantom Pro+, microfiber cleaning cloth, Lanyard strap, 32GB SD card, Phantom pro filter kit, Landing Skid and the Pro II backpackThank you very much for your time on this matterIf you should need anything further please do not hesitate to contact us. Sincerely, Henry F*

Hello,  We have sent out your remaining items under [redacted] tracking number [redacted] Tracking details will update shortly and provide you with an estimate delivery date. If you have any further concerns regarding your order, please feel free to contact us. Thank you Sincerely, Henry F[redacted]

Hello,We have since beein in contact with the customer and this matter has been resolved.Best Regards,Fumfie Home Appliances

Please contact [redacted] at ###-###-#### as he has been in charge of the Kitchen Appliances department for the past few years and is the only one with access to the Kitchen appliance order databse

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 No you did not I am submitted a report to the police. You box is missing these items and I have photographic proof. Your staff even wrote the message on the box that you did not ship the remaining items. Items missing are:8 PropellersMicrofiber cleaning clothLanyard strapSanDisk Ultra 32gb Ultra SDHC UHS-I/Class 10 card with adapter (SDSQUNC-032G-GN6MA) 8DMB/sUltimaxx Phantom 4 Pro/Pro/Pro+/ADV/ADV+ProP Guard - whiteUltimaxx Plastic Landing skid for phantom 4, blackUltimaxx Backpack Pro II For all DJI Phantom Quadcopters (Blue) In addition to that I have a recorded call in which your customer service staff informed me that they apologize for not shipping everything back and that they have the remainder of my items and would ship it back. To this date nothing has been shipped back nor do you have any proof of that. This call was made on Oct [redacted] at 12:08pm pacific standard time. I will pursue this to the fullest extent of the law until you return my purchase items!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and IF the check as the business stated will arrive to me, in...

that case alone I will find that this resolution is satisfactory to me and the matter has been resolved. That is yet to be seen, as regular mail from the East Coast to the West Coast takes at least 7 business days (and Monday was a holiday) which is not in line with the 6 day closure you have offered for the case. Since you are not offering any other options here than to either accept or reject in 6 days, I opt to accept and if still no check in my mail by the end of this week I will open another case. Thank you for your kind help in the matter. 
Sincerely,
[redacted]

We do apologize for the issues you are experiencing with your unit. Unfortunately the appliance department is a completely separate entity. Please contact Stan L[redacted] at ###-###-#### for further assistance

We are sorry to hear about your appliance malfunction. Please contact Stan L[redacted] at ###-###-#### in regards to the extended warranty purchase

Dear Valued Customer,Fumfie.com is a consumer electronics online web store which only sells consumer electronics. Fumfie.com conducts all business activities out of our office located at [redacted]. Fumfie.com does not sell any major home appliances. In...

June 2014, Fumfie.com was approached by [redacted], a major home appliance retailer, whose interests were to open up a separate appliance website under the brand of Fumfie.com. An agreement was made and a new subdomain was created on a separate server operating as a standalone unit, separate from the Fumfie.com website https://[redacted] was the name of this website and [redacted] is the entity who coordinates all business activities related to the [redacted] web site and is located at [redacted] ###-###-####.Unfortunately, it was brought to our attention that [redacted] has not been meeting customer expectations. We have also been receiving a higher number of calls to our office relating to the [redacted] web site. However we are unable to assist these customers because [redacted] is a different website and Fumfie.com does not have access to [redacted]’s system. Just because we cannot access their system, we did have ability to access and control the subdomain. We have since removed permissions allowing [redacted] to charge orders coming in from the [redacted] web site. [redacted] was charging all orders through their own credit card processing terminal, but is no longer putting through any charges. Fumfie.com does not have access to [redacted]’s credit card processing terminal and because of this Fumfie.com is not able to refund [redacted] their orders. Fumfie.com has severed all ties with [redacted] The [redacted] web site is no longer active. To show our appreciation for your patience and as a gesture of good will for the inconvenience experienced we are willing to issue a $100 store credit towards the purchase of product accessories from the Fumfie.com consumer electronics website. For the interim, for answers to all inquiries related to a major home appliance orders please forward your correspondence to [redacted] whose information was listed above.Any questions please feel free to contact me with any questions you might have.Sincerely,[redacted]

Hello,The new check has been sent to the customer. We now consider this matter closed.Best Regards,Fumfie Home Appliances

Revdex.com:At this time, I have not been contacted by Fumfie LLC regarding complaint ID [redacted]. In addition, the cooktop could not be repaired by Sears. I have ordered a new one. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

[Your Answer Here]
I have yet to receive a return phone call or email from anyone from fumfie. I attempted 3 times yesterday to call but remained on hold for over 15 minutes before hanging up. I contacted [redacted] warranty company who advised me they do provide warranty coverage on products sold by fumfie but was advised my washer / dryer was never even registered by fumfie. I filled out a claims facilitation form at their request and am waiting to hear back from the warranty company. Again I still have not spoken to anyone or had any arrangements made to have the extended warranty work scheduled. Any statement to the contrary by the company is a complete fabrication. I will gladly provide the Revdex.com acess to my phone and email accounts to prove this. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Valued Customer,Fumfie.com is a consumer electronics online web store whichonly sells consumer electronics. Fumfie.com conducts all business activitiesout of our office located at [redacted] [redacted].Fumfie.com does not sell any major home appliances....

In June 2014, Fumfie.com was approached by [redacted]., amajor home appliance retailer, whose interests were to open up a separateappliance website under the brand of Fumfie.com. An agreement was made and anew subdomain was created on a separate server operating as a standalone unit,separate from the Fumfie.com website [redacted] was the nameof this website and [redacted]. is the entity who coordinates all businessactivities related to the [redacted] web site and is located at [redacted]
[redacted]Unfortunately, it was brought to our attention that [redacted]
[redacted] has not been meeting customer expectations. We have also been receiving ahigher number of calls to our office relating to the [redacted] website. However we are unable to assist these customers because[redacted] is a different website andFumfie.com does not have access to [redacted]’ssystem. Just because we cannot access their system, we did have ability toaccess and control the subdomain. We have since removed permissions allowing[redacted]. to charge orders coming in from the [redacted] web site.[redacted]. was charging all orders through their own credit card processingterminal, but is no longer putting through any charges. Fumfie.com does nothave access to [redacted].’s credit card processing terminal and because of thisFumfie.com is not able to refund [redacted] their orders. Fumfie.com has severed all ties with [redacted]. The[redacted] web site is no longer active. To show our appreciation foryour patience and as a gesture of good will for the inconvenience experiencedwe are willing to issue a $100 store credit towards the purchase of productaccessories from the Fumfie.com consumer electronics website. For the interim,for answers to all inquiries related to a major home appliance orders pleaseforward your correspondence to [redacted]. whose information was listed above.Any questions please feel free to contact me with any questions you might have.Sincerely,[redacted]

Our dear valued customer,First and foremost, we wish to express that we are really sorry to hear you feel this way about our company. Here at Fumfie.com, we strive to ensure that all of our customers are satisfied with their shopping experience and after-sale customer service. We have strict return...

policies surrounding any remote controlled quadcopter equipment, yet we try to make exceptions for such policies on a case by case basis. The details on your order suggest that the original purchase with order number [redacted] was submitted on 06/**/2015. The delivery of this purchase was guaranteed within 6-10 business days. This purchase was delivered by [redacted] on 07/**/2015. On 07/07, we received a first call concerning this purchase. The call stated that this product arrived with broken seals and was defective out of the box. When we ran the serial number in our system, it showed that this DJI drone was never shipped to anyone else before. Despite the contradicting information, we provided you with a return authorization. Once the package came back, it was thoroughly tested and inspected. Our technicians concluded that your battery was indeed defective. At that time, we provided you with a brand new original DJI battery as a replacement for the defective one. Additionally, we found that the craft had some visible wear and tear. In light of this finding, we were not able to process a replacement for you. Instead, your drone was cleaned and shipped back to you. It appears that throughout the entire process, you were not willing to work with any of our support staff. We are sorry that we were not able to accommodate you to your complete satisfaction. As a result, we wish to provide you with a $50 credit towards your next purchase with accessories. Sincerely, Fumfie.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this rresolution will need to have a full refund before I consider it resolved. I received notice of a cancelation but I have not heard the amount was refunded. When my...

credit card is refunded I will consider this resolved. But please flag this shady business for future customers to be warned.
Sincerely,
[redacted]