Restore Health Center

Complaint: [redacted] I am rejecting this response because:I have two people that have seen and treated my skin before and after the treatment by Andrea [redacted] ***, [redacted] and [redacted] at [redacted] Andrea is right you can not see the damage on the pictures, but you can clearly see it in personYou can ask these two people that know me wellAndrea did offer me a complimentary facial, I sure could not go back to her after the damageI will ecept her offer of $in cash for this to be settledso I do thank her for that.***

[redacted] Hi ***,I am spending quite some time overseas with my father in the hospital/rehab due to a stroke.Thanks for sending pictures but they were taken with your cell phoneIn order to accurately compare before and after images, I would like to ask you to come to our clinic and we will retake the photos with the same professional imaging system that was used priorOur medical team is happy to review the new images.As to the $offer: I offered you now repeatedly a free treatment valued at $dollarsWe are doing this as a courtesy to make up for our delay in responding to youThe last images viewed by our medical director and medical providers show absolutely no damage to your faceYou agree that no damage can be seen on the before and after treatments we showed you All treatments were performed to protocol and medical standard Hence, we can only offer a free treatment but not a cash refund in this case.You do not have to be treated by me, if you do not feel comfortableOne of our other team members is happy to assist you.Kindest regards,Andrea Andrea H [redacted]

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Andrea, After the way that I have been treated by you, I'm sure that I would not be treated fairly by any of your staff.The reason I sent you the text of the damaged area is because your camera didn't pick it upYou can see clearly on the pics that I sentYou still have not bothered to call the two ladies that have treated me for the last three years and who encouraged me to contact youI have asked for a partial refund so I can go get treated by a professional doctor. I came to you for treatment at a time that I needed to be lifted upIt cost me $and left me feeling and looking worse.Now I wonder how many other women have suffered because of you! I request a refund by the 16th of June.I'm prepared to start a blog to see how many other women have been taken advantage of and to use social media.Sincerely*** ***

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Andrea,
 After the way that I have been treated by you, I'm sure that I would not be treated fairly by any of your staff.The reason I sent you the text of the damaged area is because your camera didn't pick it up. You can see clearly on the pics that I sent. You still have not bothered to call the two ladies that have treated me for the last three years and who encouraged me to contact you. I have asked for a partial refund so I can go get treated by a professional doctor.  I came to you for treatment at a time that I needed to be lifted up. It cost me $1400 and left me feeling and looking worse.Now I wonder how many other women have suffered because of you!  I request a refund by the 16th of June.I'm prepared to start a blog to see how many other women have been taken advantage of and to use social media.Sincerely[redacted]

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Hi [redacted],I am spending quite some time overseas with my father in the hospital/rehab due to a stroke.Thanks for sending pictures but they were taken with your cell phone. In order to accurately compare before and after images, I would like to ask you to come to our clinic and we will retake the photos with the same professional imaging system that was used prior. Our medical team is happy to review the new images.As to the $700 offer: I offered you now repeatedly a free treatment valued at $700 dollars. We are doing this as a courtesy to make up for our delay in responding to you. The last images viewed by our medical director and medical providers show absolutely no damage to your face. You agree that no damage can be seen on the before and after treatments we showed you.  All treatments were performed to protocol and medical standard.  Hence, we can only offer a free treatment but not a cash refund in this case.You do not have to be treated by me, if you do not feel comfortable. One of our other team members is happy to assist you.Kindest regards,Andrea Andrea H[redacted]

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[redacted]Response to Complaint – ID [redacted] Client had a consultation on 10/28/2015 seeking to address the following concerns:·  ...

    Pigmentation, pore size and skin texture on face, neck and chest.·       Unwanted fat and loose skin on neckClient was presented with treatment options designed to address all of the concerns above. Treatments were carefully chosen based on client’s skin type and recovery expectations. Client was informed that several treatments will be required. A written quote was provided that included pre-and post-instructions as well as post-treatment expectations regarding recovery time for each treatment, as well as consultant’s and provider’s contact details. The first round of treatments was performed on 11/5/2015. Before pictures were taken just prior to treatment. Client was provided with printed post-treatment instructions as well as provider’s personal e-mail and was instructed to e-mail the provider directly with any concerns. On 1/12/16 the client came for a follow-up visit with treatment provider stating her skin was damaged from one of the treatments and that she wanted the monies for all of her treatments refunded. Provider took post-treatment pictures during the follow-up consultation and showed comparisons to client, pointing out skin texture improvements. No damage was seen or noticed by provider or medical director and his team, who also reviewed the images. Provider asked if she had any photos of her recovery process. Client presented mobile photos which were congruent with typical recovery process: redness and swelling. Client was unhappy about length of recovery time, though clearly stated in written quote. Client stated during the 1/12/16 meeting she had contacted the clinic early December and had left two voicemail messages for provider but her calls had not been returned by clinic. Client stated that during a third phone call she was informed that provider was at a medical conference. She was asked to contact provider directly via e-mail, which client never did. During the 1/12/16 follow-up consultation client also stated she was under much family stress, had had terrible holidays and some people had commented about her appearance. Client was very emotional. Provider apologized for unreturned messages.  As a sign of goodwill and to do something special for the client during this obviously stressful time, provider offered client a complimentary, no-downtime, relaxing  treatment. Client calmed down, hugged and thanked provider and left the premises. On 2/13/2016 provider received letter stating client wanted a full refund due to lack of response to her voicemails and supposed damages. While out-of-town until mid-March client was going to get a second opinion. Provider responded to client’s letter on 2/15/2016 again, highlighting the fact that based on the images taken before and after the treatment absolutely no damage can be noted. Provider, again, apologized for delayed response of front desk team and, again, offered complimentary treatment. Provider asked for client to come by for another follow-up consultation upon client’s return, which has not occurred to this date. In summary:·       Appropriate treatments were performed,·       Client was provided with written pre- and post-instructions prior to treatment that highlight typical recovery time and expectations,·       No damage occurred as can easily be demonstrated via photos,·       Client was offered a complimentary treatment as an apology for two unreturned voicemail messages while provider was out of town.  Andrea H[redacted], MBA – MIM[redacted]
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Complaint: [redacted]
I am rejecting this response because:I have two people that have seen and treated my skin before and after the treatment by Andrea. [redacted],[redacted] and [redacted] at [redacted]. Andrea is right you can not see the damage on the pictures, but you can clearly see it in person. You can ask these two people that know me well. Andrea did offer me a complimentary facial, I sure could not go back to her after the damage. I will ecept her offer of $750.00 in cash for this to be settled. so I do thank her for that.[redacted]

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[redacted]Hi [redacted],I am spending quite some time overseas with my father in the hospital/rehab due to a stroke.Thanks for sending pictures but they were taken with your cell phone. In order to accurately compare before and after images, I would like to ask you to come to our clinic and we will retake the photos with the same professional imaging system that was used prior. Our medical team is happy to review the new images.As to the $700 offer: I offered you now repeatedly a free treatment valued at $700 dollars. We are doing this as a courtesy to make up for our delay in responding to you. The last images viewed by our medical director and medical providers show absolutely no damage to your face. You agree that no damage can be seen on the before and after treatments we showed you.  All treatments were performed to protocol and medical standard.  Hence, we can only offer a free treatment but not a cash refund in this case.You do not have to be treated by me, if you do not feel comfortable. One of our other team members is happy to assist you.Kindest regards,Andrea Andrea H[redacted]
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Complaint: [redacted]
I am rejecting this response because:I have two people that have seen and treated my skin before and after the treatment by Andrea. [redacted],[redacted] and [redacted] at [redacted]. Andrea is right you can not see the damage on the pictures, but you can clearly see it in person. You can ask these two people that know me well. Andrea did offer me a complimentary facial, I sure could not go back to her after the damage. I will ecept her offer of $750.00 in cash for this to be settled. so I do thank her for that.
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