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Restore N More Inc

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Reviews Restore N More Inc

Restore N More Inc Reviews (3)

I paid $to *** *** a company located at *** *** *** ** *** **, who provided paver restoration One of the reasons I chose this company was the excellent review by a neighbor of mine who spoke glowingly about the company and their satisfaction A benefit of having the driveway restored was the guarantee of weed prevention for years (as indicated in my guarantee) I had the company return twice last summer only weeks after they completed the job due to emerging weeds They applied more of the solution over the affected areas
This summer, months into the guarantee, I contacted them to share the photos of the weeds and was going to request their return *** *** the young lady who answered the phone and to whom I spoke last year, stated the company has closed They continue the second company, Holiday Creations operating out of the same office, which is a holiday lighting company *** told me *** *** is the owner When I asked her a

Initial Business Response /* (1000, 5, 2014/06/03) */
Contact Name and Title: [redacted], President
Contact Phone: 708.223.8506
Contact Email: [redacted]@paverrenew.com
I'd like to apologize for the unexpected issues we faced with the sandblasting, which honestly took too long. We had...

equipment problems and as a result, have updated our sandblasting equipment and expect no such delays in the future.
We were unable to clean up the project site and finish the job after sandblasting. Our employees were threatened by a relative at the home and asked to leave, which they did. I immediately discussed this on the phone with the homeowner and we decided to have my employees return to finish the project. When my employees returned, the police were on site asking us to take our equipment and leave. I then decided to cancel this project and offered a $300 refund on the work that had not been completed. The customer paid a $1250 deposit. Our contract states deposits are non-refundable. The initial work had already been completed.
Our office does its best to answer phone calls and respond to questions immediately. Once we had given the customer information and a schedule, we were still getting daily calls asking the same questions.

Initial Business Response /* (1000, 5, 2014/06/05) */
Contact Name and Title: [redacted], President
Contact Phone: [redacted]
Contact Email: [redacted]@paverrenew.com
Paver Renew does minor repairs to level bricks at the surface. We are unable to level the bricks at the front and back...

stoop. If we angle the bricks per the customer's direction. The top would not be level. In order to correctly fix this, the customer will need to have the concrete foundation structurally repaired. Paver Renew does not do this type of work.
Paver Renew will credit the customer for the error in repairs that are not up to their satisfaction on the front and back stoop.
In a phone call between a Paver Renew employee and the customer, the customer stated she would not be paying the balance of her project. In order for Paver Renew to finish this project, we must receive confirmation that the customer is committed to paying the balance upon completion. We strive to offer a great customer experience and want to make this right.

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