RestoreBuild LLC

To Revdex.com, 4/27/In response to complaint #*** this client has failed to uphold contractual obligations in the following categories; Timely payments, Demolition, Painting, Site Access, and Job Site Clean-Up Before commencing this project the homeowner was given a line
item detailed estimate of the cost of repairs for both the exterior work and the interior work at a discounted rateThe homeowner was also given a line item detailed estimate of the cost of repairs for both the exterior work and interior work at a non discounted rate to see the difference and understand where they were savingThis was an insurance based job from a tree hitting the siding and porch roofs as well as a 2nd claim for the clients upstairs drain pipes leaking and causing water damageThe clean up and restoration of the water damage was performed by another companyRestoreBuild LLC was only contracted for the repairs.The customer was not covered for several items of the interior work that they had wanted to have completedThe client understood that we were willing to accommodate and do what they wanted to have done but the client would be responsible for the additional charges not covered by the insurance companyWe proceeded with signing a Home Improvement Contract with both detailed line item estimates being used as Exhibit A in the contract and the non-discounted detailed line item estimate being used as Exhibit CExhibit A was to be the scope of work and pricing used unless the case of default on payment or cancelation of the contract by the clientWe went over the figures and the contract several times with the client they understood and signed releasing an initial payment to the contractor. During the project the client had informed RestoreBuild LLCThey had some financial trouble and had to use some of the insurance money to cover other obligationsWe told the client we understood as long as the payments were made on time, based on the contract that it would not be a problemThe client also had a partially paid contract with *** *** for new windows and since the home was getting residing wished the contractor to pay the additional 50% of the contract with them and have them installed before the sidingRestoreBuild LLC agreed to this condition with a $per month term at 3% interest throughout the project, and a lump sum would be due for the remaining window cost upon the client receiving of client’s Tax Returns Income. Client was to do the demolition of all project areas and dispose of contents in RestoreBuild LLC provided dumpsterThe client failed to have demolition completed in these areas before workers arrivedThe workers were unable to proceed multiple visit times due to this incomplete demolition resulting in a loss to the company for traveling timeThe client also failed to use the RestoreBuild LLC provided dumpster for the cleof all the job related debris but used the RestoreBuild LLC provided dumpster for the clients own trash and to clean out several parts of the homeThis resulted in an extra expense in weight RestoreBuild LLC ended up having to coverThe client had also had the RestoreBuild LLC provided dumpster removed on the clients own request prematurely resulting in continued debris throughout the jobThe client informed RestoreBuild LLC that they would be burning the remaining debris on the client’s property on their ownRestoreBuild LLC on multiple occasions removed several pickup truck loads and trailer loads of debris from the property as well to dispose of. The client did not keep the home in a clean manner and the client’s children on multiple occasions would damage work that had just been completed resulting in having to redo the work at RestoreBuild LLC’s expenseThe client would have contents and clothing piled in work areas that would have to be consistently moved to continue work causing extra expenses to RestoreBuild LLCOn several occasions the Client’s home would be locked even though anticipated the arrival of company workers. Several items the client requested RestoreBuild LLC did not have in the contract we simply did to save time and aggravationSo that the project would be able to just continue to move forward and did not and do not expect to be compensated for these itemsThese items totaled in the amount of approximately $2,000.00, for reference purposes. During the painting process the client on several occasions did not have the work completed needed for the project to continue, and RestoreBuild LLC wasted several trips not being able to continue the project, due to the painting not being completed. The client upon several times failed to pay RestoreBuild LLC on time for either the clients $a month term for windows or the progress payments dueRestoreBuild LLC got told from the client that they had financial issues and would be a week later or a less amount, or that the insurance company has not responded to them yet, or just several other reasons why they were not able to payWe continued work on the project regardless until a stopping point was met due to not being able to continue with the project from the client not completing their obligationsRestoreBuild LLC has completed everything per the contract with the client in a substantial amount besides outside outlet that RestoreBuild LLC is aware ofSeveral items were changed such as removing the gutters or shortening of the front porch which were credited back to the customer accordingly on a final invoiceThe homeowner was unhappy with how tight the closet shelving was installed due to the client wanted to remove it because the client was not finished painting the closetAt the end of the project we were told to just install things and the client would paint later that the client did not have time at the current moment. The client had requested RestoreBuild LLC that they not come back and they can finish the rest on their ownRestoreBuild LLC informed the client that a final payment was due and had been dueThe client replied I’ll have your money at the end of February this information was provided to RestoreBuild LLC January 29th @ 12:39pmInitial Invoice was issued to the Client with a due date of March 1st the client responded with they will be sending a payment when the client receives there payment in march in the amount of $that all they have due to tax issues with the clients Ex husbandRestoreBuild LLC extended the client an extension now due March 15th The client was also informed this would be that last ditch effort of collection before it would be turned over to our attorneys at which time the discounted rate the client was receiving would be void per the contractAfter RestoreBuild LLC failed again to receive any payment or attempt of any payment from the client, RestoreBuild LLC removed all discounts and made a final demand of payment without discounts turning this debt over to *** Law Offices for further legal action. *** Law Offices are currently in the process or have already filed on this client, as it has been past days since final demand of payment has been madeThe client has failed to make any contact or attempt any form of payment to RestoreBuild LLC, but instead filed this complaint with the Revdex.com which we are responding toWe hope to resolve this matter with the client as it has put a large strenuous financial strain on RestoreBuild LLC being a new small business contracting companyWe have documented all communication with this client Via Phone, Text & Email dated and time stamped for reference purposesAny communication or attempts to settle this debt from the client can be made through *** Law OfficesRestoreBuild LLC considers this matter unresolved and open until payment has been made by the client settling this debt. Sincerely, Nicholas C***Chief Executive OfficerRestoreBuild LLC.(*** ***Cc’d: *** Law Offices

To Whom It May Concern,               Included you will find picture evidence as well as text messages between Restore Build LLC and myself. Contracts will be faxed over. I have received no contact from said law firm and my attorney at [redacted] Law has been contacted due to this issue Several times before I told them not to come back. The shelving being incorrectly cut and putting holes in my walls set me over the top with all the other issues I have had with this company so I asked them not to come back. Then we had a disagreement over the final bill. It should be $2900 not the $5000 he was saying and def not 40kThere has been mass confusion over the contracts as well as deadlines to get work finished properly. The damage to my home occurred in June of 2016 and July of 2016. Under the direction of Nick C[redacted] did the water damage work while Nick did the original estimates while working with [redacted]. In August of 2016 Nick approached me with him striking out on his own and doing the work and starting his own business. I stated I would hire him for the entire job. I have a $500 deductible per insurance claim. However Nick stated that if I did them demo work inside that it would take care of the $500 and also provide free money to place new flooring in the living areas of the home. I did all demo work including helping with the demo work of the upstairs bathroom. The $500 deductible for the outside was forgiven by Nick if I removed old porch roof. I removed it and he stated that if they would have done it it would be $1,000. And it freed up more money out of the insurance for more work inside. To save money which frees more money up for the inside I also did the siding removal which he stated enabled money to be freed up for the wiring in the home. Let me state I did not ask or Iniatlly give permission for new wiring. And as of Nick doing the wiring I have been shocked and my wedding ring had been blemished. My sons room had lights before Nick and now his room has no lights. I went July till Sept bathing my children and self in the kitchen sink or running to my parents home to bath. We had no upstairs bathroom at all. We used the toilet downstairs , brushed our teeth in the kitchen sink. We went from August till right before Christmas with no interior walls. Went through  Three tanks of oil due to siding not being complete. On the contracts it states items he never did or did not complete. I told him I didn't want can lights to nix them and he brought them and stated Merry Christmas it's a gift for being patient with me for taking so long on the work. My children never damaged any work that was done. I explained to Nick my son is Autistic and things cannot have edges where he can pick. As far as window payments , the payments where not to start till October and I paid in Sept the first payment then in October nick would tell me or my spouse to do something and he would knock off a window payment. We destickered his trailer. We burnt tons of trash and did sanding and painting. Nick would receive payments as insurance sent the money did not want to take a check as the bank holds larger check amounts for up to 15 days so I gave him cash which he failed to give receipts. He told me to get rid of what I needed to with the dumpster. He would show up to work one day and then wouldn't see him for a few days. This project still isn't complete and it will be coming on a year. What is complete is crappy work. The floor was not leveled right and is causing the new floor to crack when you walk on it. The lattice work for my back porch was removed by his subcontractors when doing the siding and never put back up and when mentioned he told me I would have to pay to put it back in. The attic window that was part of insurcane claim was never put in. Telephone box hanging down never put up.He dumped cement on my flowers and left it there. He never removed any debris out of my yard. He refused to come back until I gave him another payment which I had just given him 9600 a few days prior. I have all the txt messages. When I started to question work he would get defensive as you can see by the text messages. I have so many copy's of the contract I can't tell what's what and they was always changing by no fault on me. I have no porch gutters but he explained it would cost me more money when he stated the insurance would cover all but the $1,000 and windows and he offered to finish paying the windows off out of insurance money due to it being easier when siding went up and walls went up inside. He stated the money o saved by doing most of the work myself enabled my bathroom upstairs to be fixed and remodled. The leak upstairs we still have it and it does damage to my downstairs bathroom and living room ceiling he never fixed it we use the shut off valves as no other contractor wants to come in until this matter is settled. I have active bare wires inside and outside. I have witnesses who have seen the work been here when Nick has stated what was owed and what insurance money covered and why. Yes I did kick a worker out on the 23rd of December as it was right near Christmas and I was made unaware that anyone would be here doing work. I would have to text to ask if he was coming he would never schedule and a lot of times would come to start work and bounce he left me a note on my new drywall. He was inconsistent and rushed. Work should have well been completed before November 2016 and it was not. As a result of faulty work I have incurred more expenses such as paying for multiple tanks of oil. I need to lay new kitchen floor again due to leveling mud being spread on it and the contractor ripping up and not relaying by my kitchen door. Contractor took out heat vent for upstairs and only left one in the bathroom just moved it to the floor instead of the wall where it was. When questioned he claimed it was a return vent when it most certianly was not. Nick came in and took over with very little communication to me the homeowner and person that has to pay for the project.  He backed into my van and told me he would pay to get it fixed as long as I didn't turn it into insurance I sent him and wrote down the info and he still has not fixed the damage. When I stated about turning it he flipped it and said it was my fault I have witnesses that it was not my fault but he said In person that he would get it taken care of. Him or his crew cut my address sign and he was to replace it. Never did. My home was always clean for them to come dirty it up. I told him I would just clean because he was not cleaning up after self. I upheld my end of our verbal contact and signed contract. I would like my money back so I can get things fixed the proper way and put this nightmare behind me! I will be sending more emails  with the rest of the pictures and text messages. Thank you for your time and help with this matter.                                   [redacted]