RestorePro, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

Dear ***, Thank you for handling this for me As you are aware, we provide repair services for water damage. This customer had another company out prior to us which they threw off the project for reasons we do not know. *** hired us to remove water damaged
materials. Most of this type of work is not estimated as we usually send our invoice at the end of the job to the insurance company to be paid by them. We did however write an initial estimate, which on the front page stated "estimate only not final" please see first attachment. During the project, additional damage was discovered which *** was aware of. He asked us to send an estimate for this additional damage which we did (you will see this acknowledgment in one of the emails we are attaching. Throughout the job, we sent new estimates as requested by customer until we had completed the work in which we submitted an invoice to ***'s insurance company. Regarding unlicensed workers, *** had his own plumber in to do work and also did some himself. We removed a dishwasher that was it with respect to plumbing and electrical disconnected a wire and shutoff water supply line and unscrewed pipe. The insurance company approved our estimate and then paid *** the money. *** sent us an email based on the invoice which stated some changes he wanted (items removed) which we removed. I am attaching all of the information pertinent to this situation. Our final invoice is $7879.09 we remove items they requested however they had a storage container on site for months which we added months additional that were not on the estimate. For the $we certify that all of this work was completed by us and there is nothing in this amount that we did not perform. This amount does not include any work that we did not do. *** stated he brought another company in that had to do work we did not do which had to do with mold. *** has not provided any evidence to us that there was any mold left behind We look forward to resolving this dispute, however, we have $of "direct job costs" on this project and this amount does not include company overhead or profit Hope you are well, Sincerely, *** *** Owner RESTOREPRO Inc*** *** ** *** ** *** *** www.RestorePro911.com ***

Dear [redacted],Thank you very much for your review. This is my writtenresponse to what we have already spoken about. When I found out "personally" about the missing carpet, Iimmediately contacted you.  After thatconversation I searched our warehouse to try and locate the missing rug. ...

 I wasunable to locate this rug and notified you that I would reimburse you approximatelydouble the amount of what you estimated the value of the carpet to be.  I sent you out a check immediately for $500for the replacement, and additional for the trouble we had caused you.  Several days after, I remembered that we hada temporary cleaner in my office who had moved some area rugs and in furtherchecking I found that your area rug had been rolled up into another rug.  This is why our initial attempts to locatethe rug were unsuccessful.  I contactedyou immediately after finding your rug, and we professionally cleaned,  dried, and brought it back to your home.  In addition, I asked you to keep the money $500I had initially sent you.  If for somereason, this is not fully acceptable to you please contact me anytime so I canmake it right.I agree that the communication and handling of this issue byour project manager [redacted]  was unacceptable.  I really appreciate your patience in this,and I am sorry we did not provide you with the exceptional service youdeserved.  If you have any questions orcomments, please contact me anytime.   Sincerely,[redacted]Owner

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Dear Mr. [redacted], I thank you for your comments.  [redacted] send you a formal letter which I am happy to provide to you if you did not receive it. As of 12/28, today, this issue has not be reconciled and therefore my complaint has not been resolved.  Your comments and those of [redacted] adjustor are not the same.  Additionally, I have never received your invoice that clearly lays out tasks completed and allocation of expenses.  Breaking out those tasks related to water and those related to mold.  Especially as your team never found mold according to my discussions with them. [redacted] is usually very efficient at making payment.  As I do not have the documents you reference, I cannot assist the process. Look forward to rectifying this situation.
Regards,
[redacted]

Good morning [redacted],I do apologize for the statements that you are receiving,they are generated automatically form our office when a invoice is not paid in full.We are not looking for payment from you it is just a statement letting you know what is still owed the invoice.We do deal with the insurance...

company directly on all insurance claims.I have responded to both [redacted] at [redacted] and [redacted] at [redacted].We did originally invoice this on a time and materials basis but [redacted] requested we do [redacted] pricing.I wrote a estimate on the [redacted] program and submitted that along with photos,equipment moisture logs and the authorization that they requested.They came back at least twice asking for the same paperwork they have already received .[redacted] from [redacted] told me he was the adjuster and send everything to him.I did that on more then one occasion and also sent the same paperwork to [redacted] at [redacted].We will contact [redacted] and [redacted] again to find out what they are requesting or why there is a delay in payment.We have email trails from us to both [redacted] and [redacted] and as far as I know they have received everything I have sent.We would like to get this closed as soon as possible ourselves and am willing to work with the insurance company to close this matter.We I am sorry for the statements you are receiving,if you do receive any more statements from us as far billing,please just ignore.

Good afternoon,I am attaching the estimate submitted to [redacted] from [redacted] the adjuster for this claim and [redacted] at [redacted] the insurance carrier.It also has pictures attached for your review.This was a sewage backup and typically if it was just a water loss and mold was discovered the job would have stopped and the adjuster notified. it would have been separated out.With a sewage loss all the materials that are contaminated and have to be removed and  yes there was mold discovered everywhere during the demo but it was on materials that had to be removed anyway because it was contaminated with sewage.The techs that were working there let me know that there was mold present so they would have no reason to tell you differently. We treat every loss like there is mold present with the proper air scrubbing equipment and containment.If you would like to send me the formal letter from [redacted] I would like to see that also,as I do not recall receiving that.I really do not understand exactly what you are looking for.I reached out to [redacted] again but my understanding is he is out of the office.I would just like to get this finalized as we need to be paid for services provided.Please let me know if I can do anything further to assist in processing this claim.Thank you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]