RestorePro

Good afternoon,I am attaching the estimate submitted to [redacted] from [redacted] the adjuster for this claim and [redacted] at [redacted] the insurance carrier.It also has pictures attached for your review.This was a sewage backup and typically if it was just a water loss and mold was discovered the job would have stopped and the adjuster notifiedit would have been separated out.With a sewage loss all the materials that are contaminated and have to be removed and yes there was mold discovered everywhere during the demo but it was on materials that had to be removed anyway because it was contaminated with sewage.The techs that were working there let me know that there was mold present so they would have no reason to tell you differentlyWe treat every loss like there is mold present with the proper air scrubbing equipment and containment.If you would like to send me the formal letter from [redacted] I would like to see that also,as I do not recall receiving that.I really do not understand exactly what you are looking for.I reached out to [redacted] again but my understanding is he is out of the office.I would just like to get this finalized as we need to be paid for services provided.Please let me know if I can do anything further to assist in processing this claim.Thank you,

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Dear Mr [redacted] , I thank you for your comments [redacted] send you a formal letter which I am happy to provide to you if you did not receive itAs of 12/28, today, this issue has not be reconciled and therefore my complaint has not been resolved Your comments and those of [redacted] adjustor are not the same Additionally, I have never received your invoice that clearly lays out tasks completed and allocation of expenses Breaking out those tasks related to water and those related to mold Especially as your team never found mold according to my discussions with them [redacted] is usually very efficient at making payment As I do not have the documents you reference, I cannot assist the processLook forward to rectifying this situation Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted] ***

Good morning ***,I do apologize for the statements that you are receiving,they are generated automatically form our office when a invoice is not paid in full.We are not looking for payment from you it is just a statement letting you know what is still owed the invoice.We do deal with the insurance company directly on all insurance claims.I have responded to both [redacted] at [redacted] and [redacted] at [redacted] .We did originally invoice this on a time and materials basis but [redacted] requested we do [redacted] pricing.I wrote a estimate on the [redacted] program and submitted that along with photos,equipment moisture logs and the authorization that they requested.They came back at least twice asking for the same paperwork they have already received [redacted] from [redacted] told me he was the adjuster and send everything to him.I did that on more then one occasion and also sent the same paperwork to [redacted] at ***.We will contact [redacted] and [redacted] again to find out what they are requesting or why there is a delay in payment.We have email trails from us to both [redacted] and [redacted] and as far as I know they have received everything I have sent.We would like to get this closed as soon as possible ourselves and am willing to work with the insurance company to close this matter.We I am sorry for the statements you are receiving,if you do receive any more statements from us as far billing,please just ignore

We had water damage from a toilet leakThe leak caused damage to the bathroom floor and poured down through our kitchen ceilingWe called Restorepro who came highly recommended from a friend I'm so glad I called themThey came within an hour, assessed the damage, and began cleaning up the mess in my bathroom and kitchen immediatelyThe crew was very polite, professional, and knowledgeableWe needed to have drywall removed and our hardwood floors torn out because they were bucklingAfter they cleaned and dried the areas, they did an amazing job reconstructing our bathroom and kitchen The rooms look better than they did before!
Carey was a pleasure to deal with and guided me through the whole ordealI will definitely call Restorepro again!

We had water damage from a toilet leak. The leak caused damage to the bathroom floor and poured down through our kitchen ceiling. We called Restorepro who came highly recommended from a friend. I'm so glad I called them. They came within an hour, assessed the damage, and began cleaning up the mess in my bathroom and kitchen immediately. The crew was very polite, professional, and knowledgeable.
We needed to have drywall removed and our hardwood floors torn out because they were buckling. After they cleaned and dried the areas, they did an amazing job reconstructing our bathroom and kitchen. The rooms look better than they did before!
Carey was a pleasure to deal with and guided me through the whole ordeal.
I will definitely call Restorepro again!

I just wanted to let you know that your crew did an amazing job. It was amazing to be able to bring our daughter home to a place where I felt okay bringing her home. The guys were so nice and professional and I just can't thank you enough for going the extra mile for us. I would recommend your business to anyone. Thanks again!!!