Restruction General Contractors LLC

Initial Business Response / [redacted] (1000, 5, 2015/04/24) */ Mr [redacted] , I am very sorry you feel this way about your experience with RGCI will unfortunately have to disagree with what you have writtenWhen RGC was first called in to assist you with your claim, your sister was the representative of the claimYou had already fired another contractor for the work they did with respect to the emergency service work after the flood, and RGC was able to rectify the situation to great satisfactionThis was documented by your sisters signature on a form titled "certificate of completion and satisfaction"When it came time to work with your insurance company on the repairs scope, we went ahead and reviewed the scope of work provided by your insurance company, and made sure they included everything you were entitled toThe scope of work was created by your insurance company which your sister had sent to RGC to review, not the other way aroundWith respect to not showing up for periods of time, I have to disagree with you as wellAlthough we may not have been physically working on the job, we were working with your sister on selections of materialsSome of those materials were special order which we had to wait weeks for the materials to come inRGC schedules work based on when materials are available, and prepares what is necessary as each part of the job is readyThere was no reason to be on the job everydayYou have also mentioned that the workmanship was poorThe work you are referring to was work that was not completedIn our very first conversation with your sister, I explained that at the end of the job, we would do a walk through to determine a punch-list so that she could voice her opinions of things that may not have been to her satisfaction and then schedule them to be fixedThe last few times we showed up to work at the site, we were locked out without warningThis caused unforeseen delays that were out of our control, and under yoursRGC reached out to your sister multiple times without a responseThe job was one week away from completion when you decided get involved and fire usThe kitchen floors had come in as well as the carpet and we were denied access to complete the workRGC was not aware that you, had anything to do with the job, as we had never met you or heard from you until after you changed the locksCurrently RGC is backing into the costs to date and working with your insurance adjuster to finalize the expenses that must be paid, and the potential credit you and your family will be entitled toIt is also our understanding that you are in the trades as wellIf this is the case, we are not sure why you would not have been involved from the beginning, and for that matter, why we would have been hired in the first placeRGC did make many attempts to communicate with you once we were told you were the new point of contact, and you did not respondWhen you did respond, it was through email and your response was, shall we say, less than civilAn RGC representative was actually referred to as an "it"Without knowing you existed, and without giving us warning that we could not work on the days we did go to prepare for each phase, it was near impossible to have satisfied youWith respect to leaving the door unlocked, that is very possible, but definitely not intentionalHuman error is possible in any businessLastly, when you state that we have not given you any documentation, I would suggest you contact your sisterShe recently got involved again, and within minutes of her request for any documentation, it was in her email inboxDuring the time of the project the insurance company paid for us to store the personal items of your mothers, while the job was being worked onThis allowance was for month of workWith materials not being available for a couple weeks, it is hard to complete a job in that time frameNot once did we bring up the additional storage expensesAs a courtesy, we did not bill you or your insurance company for the extra storage timeRGC is truly saddened by the way this has turned out, but does not believe we were given a fair chance to finish the job and satisfy youIf you would like to have a civilized conversation I would be happy to, but in no way do I feel your complaint justifies an affect on my business and its reputation which has been built over many years Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) this guy is full of hot air.as to the VERY hard to get custom order tile, paint,and counter top he said to go to HOME DEPOT!!!!! REALLY????????????????? I had my granite guy do the counter tops in days...its only linial feet.my carpet guy took days.rgc took months and it still wasnt done only after I fired them did they try to come back in just to try to save their reputation, too late.when I told them they were unprofecional and fired they responded by saying to NEVER CONTACT THEM AGAIN AND DONT THREATEN THEM......HOW IS THAT A THREAT???? THAT IS WHY I CALLED HIM AN it.I had my crew go in and in one day three guys we trimmed out,patched, retextured ceilings put in ALL new tile....one day! as far as im concerned rcg is a joke.we changed the locks because they left the door open to the public.they are not authorized to do rebuilding according to [redacted] at the ins, co.they are just mad because they got caughtrgc said they paid for the carpet...that Is a liehis carpet guy told us that NO payment has been made.he is trying to put the blame on my sister .she does not know about construction or materials.he was guiding her.I am paying for the finish of the job and if I get money from the insurance then fineif not then its a lesson learned....what a bunch of crooksby the way, I have pictures to prove my claim Final Business Response / [redacted] (4000, 9, 2015/05/04) */ Unfortunately this was a job that two people could not see eye to eye onMany companies have different processes and suppliersI cant speak to the customers emotional feelings towards my company, but I do know that I offered to continue to have the carpet installed and provide them with a credit for the balance of the workThis was not accepted or responded toMy carpet company was happy to work with them directly, and per the customers recent response, that did not happenI am happy to provide a credit to the customer as I previously offeredI unfortunately cannot return the carpet that was ordered and will have to pay for that, but I would be happy to review a list of work that the customer completed, and give a refund for it all based on the industry standard pricing for insurance restorationI will also waive the cost of the flooring that we ordered from Home Depot that came in on the 20th of April in good faithLastly, I will not charge for the additional storage time that we have had the customers belongings stored while the work was getting doneI will deliver it for free as wellAll I ask is that we be let in to pick up the tools that we could not get due to being locked outHopefully the customer will be reasonable with theses concessions and we can put this behind us all

Initial Business Response / [redacted] (1000, 5, 2015/04/24) */ Mr. [redacted] , I am very sorry you feel this way about your experience with RGC. I will unfortunately have to disagree with what you have written. When RGC was first called in to assist you with your claim, your sister was the representative... of the claim. You had already fired another contractor for the work they did with respect to the emergency service work after the flood, and RGC was able to rectify the situation to great satisfaction. This was documented by your sisters signature on a form titled "certificate of completion and satisfaction". When it came time to work with your insurance company on the repairs scope, we went ahead and reviewed the scope of work provided by your insurance company, and made sure they included everything you were entitled to. The scope of work was created by your insurance company which your sister had sent to RGC to review, not the other way around. With respect to not showing up for periods of time, I have to disagree with you as well. Although we may not have been physically working on the job, we were working with your sister on selections of materials. Some of those materials were special order which we had to wait weeks for the materials to come in. RGC schedules work based on when materials are available, and prepares what is necessary as each part of the job is ready. There was no reason to be on the job everyday. You have also mentioned that the workmanship was poor. The work you are referring to was work that was not completed. In our very first conversation with your sister, I explained that at the end of the job, we would do a walk through to determine a punch-list so that she could voice her opinions of things that may not have been to her satisfaction and then schedule them to be fixed. The last few times we showed up to work at the site, we were locked out without warning. This caused unforeseen delays that were out of our control, and under yours. RGC reached out to your sister multiple times without a response. The job was one week away from completion when you decided get involved and fire us. The kitchen floors had come in as well as the carpet and we were denied access to complete the work. RGC was not aware that you, had anything to do with the job, as we had never met you or heard from you until after you changed the locks. Currently RGC is backing into the costs to date and working with your insurance adjuster to finalize the expenses that must be paid, and the potential credit you and your family will be entitled to. It is also our understanding that you are in the trades as well. If this is the case, we are not sure why you would not have been involved from the beginning, and for that matter, why we would have been hired in the first place. RGC did make many attempts to communicate with you once we were told you were the new point of contact, and you did not respond. When you did respond, it was through email and your response was, shall we say, less than civil. An RGC representative was actually referred to as an "it". Without knowing you existed, and without giving us warning that we could not work on the days we did go to prepare for each phase, it was near impossible to have satisfied you. With respect to leaving the door unlocked, that is very possible, but definitely not intentional. Human error is possible in any business. Lastly, when you state that we have not given you any documentation, I would suggest you contact your sister. She recently got involved again, and within minutes of her request for any documentation, it was in her email inbox. During the time of the project the insurance company paid for us to store the personal items of your mothers, while the job was being worked on. This allowance was for 1 month of work. With materials not being available for a couple weeks, it is hard to complete a job in that time frame. Not once did we bring up the additional storage expenses. As a courtesy, we did not bill you or your insurance company for the extra storage time. RGC is truly saddened by the way this has turned out, but does not believe we were given a fair chance to finish the job and satisfy you. If you would like to have a civilized conversation I would be happy to, but in no way do I feel your complaint justifies an affect on my business and its reputation which has been built over many years . Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) this guy is full of hot air.as to the VERY hard to get custom order tile, paint,and counter top he said to go to HOME DEPOT!!!!! REALLY????????????????? I had my granite guy do the counter tops in 5 days...its only 14 linial feet.my carpet guy took 3 days.rgc took 3 months and it still wasnt done . only after I fired them did they try to come back in just to try to save their reputation, too late.when I told them they were unprofecional and fired they responded by saying to NEVER CONTACT THEM AGAIN AND DONT THREATEN THEM......HOW IS THAT A THREAT???? THAT IS WHY I CALLED HIM AN it.I had my crew go in and in one day three guys we trimmed out,patched, retextured ceilings put in ALL new tile....one day! as far as im concerned rcg is a joke.we changed the locks because they left the door open to the public.they are not authorized to do rebuilding according to [redacted] at the ins, co.they are just mad because they got caught. rgc said they paid for the carpet...that Is a lie. his carpet guy told us that NO payment has been made.he is trying to put the blame on my sister .she does not know about construction or materials.he was guiding her.I am paying for the finish of the job and if I get money from the insurance then fine. if not then its a lesson learned....what a bunch of crooks. by the way, I have pictures to prove my claim. Final Business Response / [redacted] (4000, 9, 2015/05/04) */ Unfortunately this was a job that two people could not see eye to eye on. Many companies have different processes and suppliers. I cant speak to the customers emotional feelings towards my company, but I do know that I offered to continue to have the carpet installed and provide them with a credit for the balance of the work. This was not accepted or responded to. My carpet company was happy to work with them directly, and per the customers recent response, that did not happen. I am happy to provide a credit to the customer as I previously offered. I unfortunately cannot return the carpet that was ordered and will have to pay for that, but I would be happy to review a list of work that the customer completed, and give a refund for it all based on the industry standard pricing for insurance restoration. I will also waive the cost of the flooring that we ordered from Home Depot that came in on the 20th of April in good faith. Lastly, I will not charge for the additional storage time that we have had the customers belongings stored while the work was getting done. I will deliver it for free as well. All I ask is that we be let in to pick up the tools that we could not get due to being locked out. Hopefully the customer will be reasonable with theses concessions and we can put this behind us all.

RCG is comprised of consummate professionalsIts team of leaders and technicians do not miss a beatI have now twice used RCG's services for flood damage and its staff's response rate is unparalleledI receive calls/texts back within minutes and there is always a staff member at my door to help within hoursI cannot say enough about the customer service that RCG provides and the comforting results with which I am left when the job is done

Initial Business Response /* (1000, 5, 2015/04/24) */
Mr. [redacted],
I am very sorry you feel this way about your experience with RGC. I will unfortunately have to disagree with what you have written. When RGC was first called in to assist you with your claim, your sister was the representative...

of the claim. You had already fired another contractor for the work they did with respect to the emergency service work after the flood, and RGC was able to rectify the situation to great satisfaction. This was documented by your sisters signature on a form titled "certificate of completion and satisfaction". When it came time to work with your insurance company on the repairs scope, we went ahead and reviewed the scope of work provided by your insurance company, and made sure they included everything you were entitled to. The scope of work was created by your insurance company which your sister had sent to RGC to review, not the other way around. With respect to not showing up for periods of time, I have to disagree with you as well. Although we may not have been physically working on the job, we were working with your sister on selections of materials. Some of those materials were special order which we had to wait weeks for the materials to come in. RGC schedules work based on when materials are available, and prepares what is necessary as each part of the job is ready. There was no reason to be on the job everyday. You have also mentioned that the workmanship was poor. The work you are referring to was work that was not completed. In our very first conversation with your sister, I explained that at the end of the job, we would do a walk through to determine a punch-list so that she could voice her opinions of things that may not have been to her satisfaction and then schedule them to be fixed. The last few times we showed up to work at the site, we were locked out without warning. This caused unforeseen delays that were out of our control, and under yours. RGC reached out to your sister multiple times without a response. The job was one week away from completion when you decided get involved and fire us. The kitchen floors had come in as well as the carpet and we were denied access to complete the work. RGC was not aware that you, had anything to do with the job, as we had never met you or heard from you until after you changed the locks. Currently RGC is backing into the costs to date and working with your insurance adjuster to finalize the expenses that must be paid, and the potential credit you and your family will be entitled to. It is also our understanding that you are in the trades as well. If this is the case, we are not sure why you would not have been involved from the beginning, and for that matter, why we would have been hired in the first place. RGC did make many attempts to communicate with you once we were told you were the new point of contact, and you did not respond. When you did respond, it was through email and your response was, shall we say, less than civil. An RGC representative was actually referred to as an "it". Without knowing you existed, and without giving us warning that we could not work on the days we did go to prepare for each phase, it was near impossible to have satisfied you. With respect to leaving the door unlocked, that is very possible, but definitely not intentional. Human error is possible in any business. Lastly, when you state that we have not given you any documentation, I would suggest you contact your sister. She recently got involved again, and within minutes of her request for any documentation, it was in her email inbox. During the time of the project the insurance company paid for us to store the personal items of your mothers, while the job was being worked on. This allowance was for 1 month of work. With materials not being available for a couple weeks, it is hard to complete a job in that time frame. Not once did we bring up the additional storage expenses. As a courtesy, we did not bill you or your insurance company for the extra storage time. RGC is truly saddened by the way this has turned out, but does not believe we were given a fair chance to finish the job and satisfy you. If you would like to have a civilized conversation I would be happy to, but in no way do I feel your complaint justifies an affect on my business and its reputation which has been built over many years .
Initial Consumer Rebuttal /* (3000, 7, 2015/05/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this guy is full of hot air.as to the VERY hard to get custom order tile, paint,and counter top he said to go to HOME DEPOT!!!!! REALLY????????????????? I had my granite guy do the counter tops in 5 days...its only 14 linial feet.my carpet guy took 3 days.rgc took 3 months and it still wasnt done . only after I fired them did they try to come back in just to try to save their reputation, too late.when I told them they were unprofecional and fired they responded by saying to NEVER CONTACT THEM AGAIN AND DONT THREATEN THEM......HOW IS THAT A THREAT???? THAT IS WHY I CALLED HIM AN it.I had my crew go in and in one day three guys we trimmed out,patched, retextured ceilings put in ALL new tile....one day! as far as im concerned rcg is a joke.we changed the locks because they left the door open to the public.they are not authorized to do rebuilding according to [redacted] at the ins, co.they are just mad because they got caught. rgc said they paid for the carpet...that Is a lie. his carpet guy told us that NO payment has been made.he is trying to put the blame on my sister .she does not know about construction or materials.he was guiding her.I am paying for the finish of the job and if I get money from the insurance then fine. if not then its a lesson learned....what a bunch of crooks. by the way, I have pictures to prove my claim.
Final Business Response /* (4000, 9, 2015/05/04) */
Unfortunately this was a job that two people could not see eye to eye on. Many companies have different processes and suppliers. I cant speak to the customers emotional feelings towards my company, but I do know that I offered to continue to have the carpet installed and provide them with a credit for the balance of the work. This was not accepted or responded to. My carpet company was happy to work with them directly, and per the customers recent response, that did not happen. I am happy to provide a credit to the customer as I previously offered. I unfortunately cannot return the carpet that was ordered and will have to pay for that, but I would be happy to review a list of work that the customer completed, and give a refund for it all based on the industry standard pricing for insurance restoration. I will also waive the cost of the flooring that we ordered from Home Depot that came in on the 20th of April in good faith. Lastly, I will not charge for the additional storage time that we have had the customers belongings stored while the work was getting done. I will deliver it for free as well. All I ask is that we be let in to pick up the tools that we could not get due to being locked out. Hopefully the customer will be reasonable with theses concessions and we can put this behind us all.

Initial Business Response /* (1000, 5, 2015/04/24) */
Mr. [redacted],
I am very sorry you feel this way about your experience with RGC. I will unfortunately have to disagree with what you have written. When RGC was first called in to assist you with your claim, your sister was the...

representative of the claim. You had already fired another contractor for the work they did with respect to the emergency service work after the flood, and RGC was able to rectify the situation to great satisfaction. This was documented by your sisters signature on a form titled "certificate of completion and satisfaction". When it came time to work with your insurance company on the repairs scope, we went ahead and reviewed the scope of work provided by your insurance company, and made sure they included everything you were entitled to. The scope of work was created by your insurance company which your sister had sent to RGC to review, not the other way around. With respect to not showing up for periods of time, I have to disagree with you as well. Although we may not have been physically working on the job, we were working with your sister on selections of materials. Some of those materials were special order which we had to wait weeks for the materials to come in. RGC schedules work based on when materials are available, and prepares what is necessary as each part of the job is ready. There was no reason to be on the job everyday. You have also mentioned that the workmanship was poor. The work you are referring to was work that was not completed. In our very first conversation with your sister, I explained that at the end of the job, we would do a walk through to determine a punch-list so that she could voice her opinions of things that may not have been to her satisfaction and then schedule them to be fixed. The last few times we showed up to work at the site, we were locked out without warning. This caused unforeseen delays that were out of our control, and under yours. RGC reached out to your sister multiple times without a response. The job was one week away from completion when you decided get involved and fire us. The kitchen floors had come in as well as the carpet and we were denied access to complete the work. RGC was not aware that you, had anything to do with the job, as we had never met you or heard from you until after you changed the locks. Currently RGC is backing into the costs to date and working with your insurance adjuster to finalize the expenses that must be paid, and the potential credit you and your family will be entitled to. It is also our understanding that you are in the trades as well. If this is the case, we are not sure why you would not have been involved from the beginning, and for that matter, why we would have been hired in the first place. RGC did make many attempts to communicate with you once we were told you were the new point of contact, and you did not respond. When you did respond, it was through email and your response was, shall we say, less than civil. An RGC representative was actually referred to as an "it". Without knowing you existed, and without giving us warning that we could not work on the days we did go to prepare for each phase, it was near impossible to have satisfied you. With respect to leaving the door unlocked, that is very possible, but definitely not intentional. Human error is possible in any business. Lastly, when you state that we have not given you any documentation, I would suggest you contact your sister. She recently got involved again, and within minutes of her request for any documentation, it was in her email inbox. During the time of the project the insurance company paid for us to store the personal items of your mothers, while the job was being worked on. This allowance was for 1 month of work. With materials not being available for a couple weeks, it is hard to complete a job in that time frame. Not once did we bring up the additional storage expenses. As a courtesy, we did not bill you or your insurance company for the extra storage time. RGC is truly saddened by the way this has turned out, but does not believe we were given a fair chance to finish the job and satisfy you. If you would like to have a civilized conversation I would be happy to, but in no way do I feel your complaint justifies an affect on my business and its reputation which has been built over many years .
Initial Consumer Rebuttal /* (3000, 7, 2015/05/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this guy is full of hot air.as to the VERY hard to get custom order tile, paint,and counter top he said to go to HOME DEPOT!!!!! REALLY????????????????? I had my granite guy do the counter tops in 5 days...its only 14 linial feet.my carpet guy took 3 days.rgc took 3 months and it still wasnt done . only after I fired them did they try to come back in just to try to save their reputation, too late.when I told them they were unprofecional and fired they responded by saying to NEVER CONTACT THEM AGAIN AND DONT THREATEN THEM......HOW IS THAT A THREAT???? THAT IS WHY I CALLED HIM AN it.I had my crew go in and in one day three guys we trimmed out,patched, retextured ceilings put in ALL new tile....one day! as far as im concerned rcg is a joke.we changed the locks because they left the door open to the public.they are not authorized to do rebuilding according to [redacted] at the ins, co.they are just mad because they got caught. rgc said they paid for the carpet...that Is a lie. his carpet guy told us that NO payment has been made.he is trying to put the blame on my sister .she does not know about construction or materials.he was guiding her.I am paying for the finish of the job and if I get money from the insurance then fine. if not then its a lesson learned....what a bunch of crooks. by the way, I have pictures to prove my claim.
Final Business Response /* (4000, 9, 2015/05/04) */
Unfortunately this was a job that two people could not see eye to eye on. Many companies have different processes and suppliers. I cant speak to the customers emotional feelings towards my company, but I do know that I offered to continue to have the carpet installed and provide them with a credit for the balance of the work. This was not accepted or responded to. My carpet company was happy to work with them directly, and per the customers recent response, that did not happen. I am happy to provide a credit to the customer as I previously offered. I unfortunately cannot return the carpet that was ordered and will have to pay for that, but I would be happy to review a list of work that the customer completed, and give a refund for it all based on the industry standard pricing for insurance restoration. I will also waive the cost of the flooring that we ordered from Home Depot that came in on the 20th of April in good faith. Lastly, I will not charge for the additional storage time that we have had the customers belongings stored while the work was getting done. I will deliver it for free as well. All I ask is that we be let in to pick up the tools that we could not get due to being locked out. Hopefully the customer will be reasonable with theses concessions and we can put this behind us all.