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Restway Travel Park

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Restway Travel Park Reviews (3)

I am responding to a complaint made by [redacted] dated November 13, 2016.  [redacted] and her fiance' registered with us here at Restway.  [redacted] was informed upon her reservation on 7-20 that we did have a 50 amp overflow site available for July 29, 30.  [redacted] was coming...

in only for July 30 as a guest of [redacted].  We spot every camper that registers at our park.  When spotted in to their site, [redacted] saw that there was another motor home in a site next to them.  They were instructed on where to park their vehicle.  When the spotter went to assist the unit checking in on July 30 the vehicle (which we now know) belonged to [redacted] was parked in there site.  Although [redacted] had registered her vehicle with us, we had no knowledge of [redacted]s vehicle therefore we had no idea who it belonged to.  [redacted] was called only because they were the closest tow yard, not because we are affiliated with them in any way. The tow company had told us that one of the men had tried to jump the fenced lot that there vehicle was in, which is next door to the overflow area.  He was caught and should have been by all rights arrested for trespassing, but was not. The tow driver heard [redacted] say that [redacted] was told not to park her car in that spot because there would be a camper coming in. We took pictures of the location of the car, which I have included.  Restway Travel Park, the overflow lot, and the tow company are not owned by the same person.  3 properties/business - 3 seperate owners.  The charges of the tow company are completely up to them.  I will not compensate [redacted] for any charges on the tow bill.  Had they not parked in the camp site next to them she would not have been towed.

I am responding to a complaint made by [redacted] dated November 13, 2016.  [redacted] and her fiance' registered with us here at Restway.  [redacted] was informed upon her reservation on 7-20 that we did have a 50 amp overflow site available for July 29, 30.  [redacted] was coming in...

only for July 30 as a guest of [redacted].  We spot every camper that registers at our park.  When spotted in to their site, [redacted] saw that there was another motor home in a site next to them.  They were instructed on where to park their vehicle.  When the spotter went to assist the unit checking in on July 30 the vehicle (which we now know) belonged to [redacted] was parked in there site.  Although [redacted] had registered her vehicle with us, we had no knowledge of [redacted]s vehicle therefore we had no idea who it belonged to.  [redacted] was called only because they were the closest tow yard, not because we are affiliated with them in any way. The tow company had told us that one of the men had tried to jump the fenced lot that there vehicle was in, which is next door to the overflow area.  He was caught and should have been by all rights arrested for trespassing, but was not. The tow driver heard [redacted] say that [redacted] was told not to park her car in that spot because there would be a camper coming in. We took pictures of the location of the car, which I have included.  Restway Travel Park, the overflow lot, and the tow company are not owned by the same person.  3 properties/business - 3 seperate owners.  The charges of the tow company are completely up to them.  I will not compensate [redacted] for any charges on the tow bill.  Had they not parked in the camp site next to them she would not have been towed.

Complaint: [redacted]
I am rejecting this response because: There is no response to resolve the issue. The pictures prove absolutely nothing. the area where I "should have parked" had a dumpster in the way along with other vehicles for the persons FRONT YARD that you placed us in. it was unmarked, and as far as i'm concerned extremely unprofessional. your way of doing business is poor.
Regards,
[redacted]

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Address: 4212 Whitney Rd, Cheyenne, Wyoming, United States, 82001-2319

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