Results Fitness

Members were informed and a letter was posted on the club door (see attached) We do not control the membership once it is transferred however based on the comments we believe Fitness Connection was telling the member they could cancel with theday notice (which would be approxAugust) and then join on one of their memberships The $per month membership is not the only membership so they may pay more if they require certain services or options.Again, the membership was transferred and the member had the option to cancel with notice or wait until August and join on a FC membershipResults Fitness does not have control of the membership once it was transferred If there is any additional consideration it would have to be from Fitness Connection

The member, [redacted] ***, will have no further charges to her account as of January 26, We apologize for the misunderstanding and thank her for being a member at Results Fitness [redacted] Owner

Complaint: ***
I am rejecting this response because: please refund my over payment, thank you !!
Regards,
*** ***

Revdex.com in regards to complaint #***It was incorrectly stated in our replay that the member must provide a 30-day notice All agreements require a 60-day notice.Thank you.Results Fitness/Arlington

Complaint: ***
I am rejecting this response because I was not informed properlyI was told that my membership will automatically transfer to the new gym with the same membership fee charged in the new gym, which is $per month compared to $for ResultsI go to the gym regularly at least twice a weekIf I were told to cancel, I'd cancel in early May with much lower membership feeWhy would I wait until September? I called several times for both gyms, and both told me wait until end of August for the transfer to take place, which is apparently not!!
Regards,
*** ***

Hi ***, I spoke with Mrs*** I believe on 1/at which point she shared her experience of the service visit on 9/17/14, RO#***The vehicle came in with a check engine lightShe had just purchased this vehicle a couple of months beforeThe vehicle had a day 50/linited warranty that
came with the vehicle, but I believe it had just expiredThe vehicle faults were checked and there was a low fuel fault storedIn the original technician recommendations this was noted :possible sending unit issue found misfire faults- all cylinders along with empty tank faultPossloss of fuel, or sending unit issueThe estimate was $At this point she was not happy with the fact that there would be a repair needed just after purchasing the vehicleAt this point the service advisor escalated this to the Used Car managersThey came back with an offer to split the cost, and her portion would be $This is where the customer recounting of the events differs from the service advisor'sShe states the original estimate was $2400, which I have nothing that indicates that on file, and that her half was the $1200, and it was after the fact that the service advisor had offered $My service advisor had written the $on the repair order to document the splitAfet furhter discussions, the Used Car manager called back and offered to reduce her part to $which she declined as well.Her stance was she was lied toAfter looking into the matter, and the fact the fault was cleared and did not return, that the fault was either a time fault or she ran the fuel too lowI believe that at the point she became aggrevated, any furhter testing or diagnosis stoppedI met with Ms*** and listened to her concerns, accussations she was lied toI offered to investigate and that I would get back to her later that dayAfter our initial meeting I had several email exchanges letting her know what I had found, and that what I saw was a possible misunderstanding of numbers, given the multiple people that had contacted herShe still felt she was intentionally lied toWhat I find intersting was that the vehicle was seen one more time after that without any concerns or issuesDuring her visit she was not charged for the initial diagnosis, or any repairs. Please let me know if there is anything else that I can provide. Sincerely, *** ***Service ManagerBMW of El Cajon

Results Fitness in Arlington was sold to Fitness Connection in Arlington as of May 2, 2017. All members were transferred to the Fitness Connection location. If an individual prefers to cancel their membership they may contact *** *** and/or Fitness Connection. The terms
of their original agreement apply which would be a 60-day notice. Members were notified with notices at the club and by e-mail if applicable in advance. Since the physical location was closed the company is negotiating with the Landlord and that is why the notice was posted as to rent owed. This has no effect on the sale. The contract signed and the State of Texas allow a fitness club to sell its membership to a club within miles. Fitness Connection is approximately miles.Again, the member may contact *** and/or Fitness connection to cancel the membership.Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If
BMW of El Cajon didn't mail the stickers to [redacted] BMW, then they have been illegally in
possession of my belongings, the stickers. I feel that sending the stickers to
the current owner should be mandatory. I also strongly believe that I should be
compensated for any losses incurred due to the delay of my belongings being
delivered. If this matter is not handled ASAP, BMW of El Cajon will leave me no choice but
to consult my lawyer about it.
On 2/3/2016, [redacted] at BMW USA told me that BMW of El Cajon would promptly contact me.
Below are my interpretations of the reasons for them not responding until after
I filed a complaint with the Revdex.com. I will confirm this with BMW USA as well.
o I was flat out lied to by [redacted] at BMW USA.
o [redacted] at BMW USA asked them to contact me. they couldn't and didn't, since
contacting me would involve asking for personal information. Given that fact,
they also didn't tell BMW USA that they wouldn't call.
o This means that they lied.
I have never been happy with the info that BMW USA has provided to me. Again,
either BMW USA lied to them or they lied to me/Revdex.com. I will confirm this with BMW USA.
Sincerely,
[redacted]

Miss [redacted] is a member at our fitness facility.  She called to cancel her membership on April 17, 2017 (documentation of the call is available). Her agreement attached states that she must provide a 60-Day notice to cancel.  This was communicated to her on the phone call she made. ...

She has stopped payment on her next payment which she has now incurred a fee.  If these are not paid they this will need to be turned over to our collections agency.  If she contacts ABC Financial (who she talked with to cancel) there is a good chance they will waive the late fee if she pays her obligation. Thank you. [redacted]

Members were informed and a letter was posted on the club door (see attached).  We do not control the membership once it is transferred however based on the comments we believe Fitness Connection was telling the member they could cancel with the60 day notice (which would be approx. August) and then join on one of their memberships.   The $10 per month membership is not the only membership so they may pay more if they require certain services or options.Again, the membership was transferred and the member had the option to cancel with notice or wait until August and join on a FC membership. Results Fitness does not have control of the membership once it was transferred.  If there is any  additional consideration it would have to be from Fitness Connection.

The member, [redacted], will have no further charges to her account as of January 26, 2017. We apologize for the misunderstanding and thank her for being a member at Results Fitness. [redacted]Owner

Approximately four days ago I received a phone call from the gentleman whose name appears in this complaint, he had indicated to me that he purchased a vehicle in December 2016 from [redacted]. He also stated that he had referred a client to [redacted] and that in doing so [redacted] promised him some all...

weather floor mats for the referral. The customer also said that this was never promised by the dealership but was indeed a promise from the sales person who was personally going to pay for these.  Two months went by and the client could get no response from the sales person indicating that the sales person had blocked his phone number and that he was not returning emails or phone calls into the dealership. I told the client that I would research this for him and did.  In doing so I found out that [redacted] did promise the customer these mats but also that [redacted] had changed his phone to a San Diego number and he had not blocked the client at all.  [redacted] had also told the client it would be easier for him to purchase the floor mats at his local dealership which is in Northern California and that he ([redacted]) would pay for them, but this was not acceptable to the client who said that when he originally did this the wrong floor mats were sent to him so he wanted us to handle it an overnight the mats to him. I subsequently told him I would do this and I would get in touch with [redacted].  The Mats were ordered and they were overnighted to him and as of this email I am sure he has received them. He refused to allow me to explain that all I needed to do was get in touch with the salesperson.  I tried to smooth this over with him I told him that I understood his frustration and I was doing my best to get in touch with [redacted] but it took me a day to do so because he was off.  [redacted] D [redacted]###-###-#### mobile ell us why here...

I am [redacted], the Customer Relations Manager that Mr. [redacted] is referring to. The situation: Mr. [redacted] called on Monday, February 15th around noon. I happen to stand with the receptionist as his call came in. One of the receptionists alerted me that she had a customer that was upset...

and that was asking to speak to our GM. Since our GM had just left the building, I asked her to transfer the call to me. I answered his call with (which is our standard procedure) "Thank you for holding, this is [redacted], Customer Relations Manager, how can I assist you?" He responded, in a rather condescending voice "why am I talking to you?" I explained who I am and how I could assist him, as it seems that there is a problem. He said "why am I talking to you?" and I repeated my answer. He then said: "are you deaf?" in a now VERY unprofessional tone of voice. I stayed calm and asked what it is he is looking for and I would be happy to help him, but would need to know what is going on. He AGAIN said "Are you DEAF!" screaming at me now. I asked again what is going on and then he asked to speak with [redacted]. I explained that she is not in that day, and again, to tell me more so I can direct him. He then said "I want to *......... talk to [redacted]!", screaming it at me. At this point I said that I am not talking to him any longer if he uses foul language like this and that I would hang up on him now. And at that point, I did. Our company has a zero tolerance for harassment and profanity. Yes, at some point did I explain to him that we are training a new receptionist, and in order to help her, I had asked her to send this call to me so I can see who the call needs to be transferred to. He constantly interrupted me when I was saying something. And I did not trash the receptionist, I was trying to defend them.Appx. 5 minutes after the call, he went online to take our survey, that comes after a purchase and rated us with the lowest scores possible, BUT to the question if he would refer people, he answered "definitely would". In the survey it was very clear that he took his anger and frustration out on us, when clearly, he was angry and/or frustrated about our phone conersation, and the survey is not a reflection of his recent purchase, which he had given us an excellent review on Yelp for (which he apparently just took down on Monday).Later that day I found out that Mr. [redacted] had also yelled and screamed at my receptionist on the weekend and used foul language on her. He also had this foul language and behavior to our General Sales Manager as well as Sales Manager when he called in for them over the weekend. It has also come to my attention that he had texted his sales person (female) unprofessional conversations. I did what I was felt was right, taking his call, as this is my role as the Customer Relations Manager and see how I can assist a customer, especially if there is a situation that needs resolution. At no time did I raise my voice to him or behaved unprofessional. In fact, I am the one that feels threatened and a personal attack on my reputation. Please let me know if I can assist in any other way. Sincerely, [redacted]

My apologies.  I thought I had responded to this.  Results Fitness for Women was sold in May 2017 to Fitness Connection (1.5 miles away) who had a women only section in their facility.  All members were informed and given instruction to contact ABC Financial if they wanted to cancel....

 They would need to submit the information in writing or on-line.  There was a 60-day cancellation notice - which was part of their original agreement.It appears this member did not submit anything to ABC to cancel their membership during the disputed amounts.The Results Fitness location is closed but the member can contact ABC or Fitness Connection to have their membership cancelled.Please confirm receipt.  Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not wish to receive a response from this individual again since it is confirmed that she has no authority to speak on company's behalf.Total and utter lies in her entire response. This person should not be in a customer facing/talking position. She has no listening skills as she repeats an statement over and over again. I am working with the COO of the company for a resolution. Her written skills are worse than her listening skills. In an e-mail sent to me that contained only three paragraphs, it is filled with spelling and grammatical errors.If you accuse someone, you better have the facts to back up the accusation. She will soon have an opportunity to commit perjury under oath.Speaking to the management of the parent company, it is not surprising to hear that I am not the first victim of this customer relationship rep.More to come.........
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
So after reading the company's response I found not a single solution to this issue . Regardless of the veh service history that by the way the veh spent over 2 months in another dealer after BMW of elcajon damaged my car then failed to fix it right . On top of this issues the car was in a police reported accident prior to being purchased . It's the dealers responsibility to make sure veh they are selling are not in accidents and get sold over price . I want the veh repurchased for the original amount . This dealership , a Revdex.com awarded center has failed to abide by the laws of the state of California regarding lemon law veh . Because of BMW of elcajon and [redacted] service manager my car has been in the shop the past year for just short of 4 months for same concerns . Also the failure to communicate on the dealers end when I atempted to resolve this issue was very unprofessional . Couldn't even return a phone call . Great service . I would like the car repurchased for full original amount . How can a Revdex.com awarded company be allowed to break the law and still be accredited .
Regards,
[redacted]

We request the HOV "clean air vehicle" stickers for the convenience of our customers. The only reason we have the stickers is because we are ahead of the game, not mandatory from BMW corporate. If we dealer trade the car, we will mail the sticker to the corresponding BMW store, which...

in this case would be [redacted] BMW. At that point we are no longer responsible for distribution of stickers from other BMW store to their clientele. BMWUSA reached out to us on 2/11/16 which is the same day Mr. [redacted] filed his complaint with the Revdex.com. We informed BMWUSA of what happened and also provided them with a form Mr. [redacted] can fill out to request a duplicate since it seems to have been misplaced. Since Mr. [redacted] didn't purchase the car from us, we can not reach out to him as that would involve asking for personal information and he is not our customer. We followed up with BMWUSA today and were informed that they spoke to Mr. [redacted] and he is now happy with the info BMWUSA provided to him based on what we communicated to BMWUSA.

Results Fitness in Arlington was sold to Fitness Connection in Arlington as of May 2, 2017.  All members were transferred to the Fitness Connection location.  If an individual prefers to cancel their membership they may contact ABC Financial and/or Fitness Connection.  The terms of...

their original agreement apply which would be a 30-day notice.  Members were notified with notices at the club and by e-mail if applicable in advance.  Since the physical location was closed the company is negotiating with the Landlord and that is why the notice was posted as to rent owed.  This has no effect on the sale.  The contract signed and the State of Texas allow a fitness club to sell its membership to a club within 10 miles.  Fitness Connection is approximately 4.5 miles.Again, the member may contact ABC and/or Fitness connection to cancel the membership.