Results Transformation Center

I am rejecting this response because the business still refuses to honor a copy of their own contract, even after additional documentation (including emails I received from the business) was provided to support my complaintThe business states that there is hostility from me beyond whatever “small” amount of money I think I am due; however, it is the business that has taken this complaint far beyond the business transaction by using character claims, using my child, and making personal remarks towards my weight struggles and financial situations to defend themselves and their poor business practicesI’ve noticed that every accusation the business has made towards the complaint, my character, and my personal life, in which I addressed with sufficient documentation and explanation, the business continued to respond with a personal attack towards me and my characterThis has been an extremely stressful situation where I dreaded receiving a response from the business only because I knew that the business’ response would yet again be another personal attack towards me, and never once a consideration for a resolution to the complaint
The business expects that providing a refund as requested in this complaint SHOULD change my opinion of their gym; but because it won’t, they continue to refuse a pro-rated refund, or any other resolution to this complaintI’ve attempted to resolve this issue with the business via email prior to submitting a complaint through Revdex.com, and yet, there is still no resolution The business continues to state that I received a previous refund which I was NOT ENTITLED to, even though the screenshot of the email I received from the business states that I was entitled to itThis shows that the business refuses to honor any of their own words if it does not benefit them, even if it is in writing After several rebuttals and no sense of resolution from the business, I am asking the Revdex.com to close this complaint as the business has yet to offer any resolution even after several different forms of documentation was provided to the businessI appreciate the Revdex.com’s role in this complaint and will seek further assistance regarding this matter as needed Please close this complaint

Ms. [redacted] was in fact a participant in our program at Results Transformation Centers on Folsom Blvd and Elk Grove (both under separate ownership).
 
Our records indicate that Ms. [redacted] took our challenge initially at one of our Folsom Blvd, received a full refund for the loss of...

20lbs in 6 weeks.  Our records indicate that Ms. [redacted] struggled with her weight outside of our program and looked to return.  
 
MS. [redacted] asked to participate in another challenge again , and while we are open to helping our clients lose weight a second time, our rules specifically state that refunds will only be applied as credits towards memberships.  Ms. [redacted] agreed to participate under our Alumni Challenge rules and once again we helped her lose weight.  We agreed to apply her fee as a refund (to reward her compliance and succeeds).  She seemed happy with that, but later returned and demanded a refund.
Now we have had Ms. [redacted] in our program on and off several times now.  We have given her $991 in free training services and helped her lose 40lbs.    She has befriended a number of our staff and members and has received an extreme amount of support from our company.  
Ms. [redacted] has received and taken advantage of anything FREE that our company offers it's communities.  She has gotten free apparel, free photo shoots, free social events and has even brought her young daughter in to take advantage of our services at no cost to her or her family.
When we gave Ms. [redacted] yet another concession by not holding her to her contract, with specifically stated she would not be entitled to any cash refunds in the future, it was with the intention that she would NOT be able to take advantage of such services in the future.
That concession was to protect our business.   Our business has a unique model, the only program that rewards those who are successful with weight loss a chance to earn the program for free.  We also give support in excess of what we charge our customers.   The vast vast majority of the work we do is reciprocated through great relationships with our clients.  We treat all clients with respect and a massive amount of support.
Sadly, our experience with Ms. [redacted] was that she looked at our program like an entitlement.   She searched for every opportunity to take advantage of what we could offer her, but she insisted that she should never have to pay for any of it.
Our final refund to Ms. [redacted] was already given.   She choose to quit our paid program without the customary 30 days notice period and is NOT entitled to any pro-rated refund.   However, if Ms. [redacted] has further documentation of a previous cancellation request that would entitle her to a pro-rated refund we can further investigate this request.
 
Our vantage point here is simple.  We gave our support and that of our staff authentically.  Ms. [redacted] has taken advantage of an abundance of our services and gotten life changing results included 16 weeks of training and $991 in refunds.    Never before have we been so insulted by a Revdex.com complaint then we are today.     At some point a business must draw the line and decide when a business relationship is not worth continuing.  This is certainly a rare case, but we cannot be further taken advantage of without protecting ourselves.

I am rejecting this response because I am appalled at such response from this business making statements trying to attack my character and indirectly labeling me as a "freeloader", rather than focusing solely on the complaint I requested a review for.
The business responded and said that their rules specifically states that refunds will only be applied as credit towards memberships, however, in my original complaint, I attached a copy of the 5 Weeks Alumni Challenge contract, which does not state that anywhere on there. I have also attached to this most recent complaint, the rules that was on their online registration for the alumni challenge, which also does not state that anywhere. I believe that when I asked the manager/co-founder, [redacted], about clarification of the contract and asked for him to show me where it was stated in the contract that refunds would only be applied as credit towards membership, he became upset and decided to ban me from their gym. Because he banned me from their gym in front of their staff and another member who was sitting nearby, I was humiliated. I was told that I could remain a member up until my last month of membership fees were paid through, but I “could never go back to Results”.
I attempted to go workout once or twice after being told I was going to be banned after a certain date, but felt like I was in such an uncomfortable environment knowing that I was actually unwelcomed and only allowed there because I had already paid them in advance and the business did not want to refund any payments back to me. Also, the next day after being told that I would be banned from Results, [redacted] asked me to sign a 30-Day notice of cancellation form so that my monthly fees would stop being withdrawn from my bank account. A few days later, [redacted] emailed me to tell me that I DID qualify for a refund of my alumni challenge and that I would get a refund of my $297 deposit, but did not mention anything about him banning me a few days prior when I asked about the contract. I then asked for a pro-rated refund of my last month’s membership fees ($147/month) since he was banning me from their gym, which created an unwelcoming and very uncomfortable workout environment for me to go to, but [redacted] stated that I was not entitled to a pro-rated refund even though I explained to him the effects of his decision to ban me just for asking about the contract. I strongly feel that if I was a destructive or rude member, then I would understand why I was banned. However, I was never rude to any other members, challengers, or staff members. I was simply banned because I questioned a false statement that the manager told me initially. Other members received refunds of their deposits, but are still welcomed there. I used to feel that going to the gym was a place where people can unwind and get rid of their stress during their workouts, however, after being told I would be banned and unwelcomed, Results became a place where I felt uncomfortable going to, where I felt stressed and worried about whether or not I would be treated differently because I asked about the contract and a refund that I rightfully earned back and got banned for it instead.
I also want to know why the business believes that I received $991 worth of free items and services. I would like to ask the Revdex.com to review the business’ advertisement as it is clearly false advertisement if the business reprimands their customers for earning the “free” items and services from them.
I assume that the $991 “FREE” services and items were from the t-shirts and other PROMOTIONAL items that the business gives to ALL customers who signs up for their challenges, not just me. I am also almost positive that the $991 “FREE” services and 16-weeks of “FREE” training included the weeks that I paid the REQUIRED monetary deposit to the gym BEFORE starting a challenge. However, since I met all REQUIREMENTS that the gym stated in THEIR contract for challengers to be eligible for a refund as an “incentive”, that is now being held against me to make it seem like I am a freeloader and “entitled” to their gym.
In my defense, these services and promotional items would not have been considered “FREE” (as referred to by the business), if I had never successfully met all requirements of the contract, which gives me a sense that the business would have preferred for me to fail in the challenges so that I didn’t get the program for “FREE”. As you can see, the business did not once mention that it was included in THEIR promotions to give free t-shirts to challengers when they sign up for membership and challenges. The business also did not mention that in order to even be accepted into a challenge, I paid the REQUIRED deposit fees of $297 (twice) and $397 (once) to the gym BEFORE starting their programs and received a refund of the monetary deposits only because I met all requirements that the BUSINESS stated in their contract. In addition, the business did not mention that I was a month-to-month member, paying $147 per month for membership to their business. Month-to-month members pay a higher monthly fee vs. members on a contract because it allows month-to-month members the flexibility to end their membership as needed WITHOUT an early cancellation fee (however, a last month’s deposit is also required for month-to-month members, which is the pro-rated dispute in this complaint).
I am in disbelief that the business would make such remarks stating that I “insisted that [I] should never have to pay for any of it (services)”, however, all payments were ALWAYS paid in full to the gym BEFOREHAND, and when I did not complete a challenge successfully, I understood the contract, and abided by it. An example of this is when I participated in a different challenge with Results last summer, which required me to deposit ~$400 to the gym, in which the incentive would be to receive $10 back for every pound lost within 8 weeks. I was not motivated at this time and did not complete that challenge and received $0 money back. I also never asked for any of that money back, but I guess that was overlooked when the business responded saying that I insisted on never having to pay for any of their services.
The business also stated that I viewed their program as an entitlement, however, I never asked for nor demanded any free services or merchandise from them. For the services and free promotional items that I did receive, it was a part of the business’s promotion at the time – which, I am having a difficult time understanding why the business would hold that against me, or any other cus[redacted]ers at all if it was their decision to provide that to their customers. As mentioned earlier, every challenge and membership services I received were paid in FULL to the gym beforehand, so I neer took anything from the gym and refused to pay for it.
I am truly insulted by the fact that the business response was not only an attack towards my character, but they also stated that my young daughter (six years of age) took advantage of their services. Results does not provide child care services, and does not provide programs for children (not that I am aware of, because my daughter was never enrolled in any of their programs). My daughter has absolutely nothing to do with this particular complaint and business transaction, so I am not sure why she was brought up to begin with. As a mother, I am quite offended and confused about such statement, especially a false one regarding my child.
I would never recommend Results to anyone ever again. If the business still believes that I am not entitled to a pro-rated refund of my last months’ membership fees, I ask that Revdex.com review the business’ advertising if their definition of “FREE” becomes something that is held against their members and ask that the business clearly include in their terms and agreements that members have to apply their deposits towards memberships or their business relationship would end for good.

While we have attempted to provide a narrative of the history and facts regarding this consumer, we believe the tone and tenor of this communication needs to be stopped immediately.Further back and forth is simply a facilitation of an argument or a fight.
We believe we have provided a great deal of background information as well as done very well by this client.  The client has provided only slanderous claims towards us, despite providing nothing but an unsigned contract and using the Revdex.com as a ransom tool for additional funds that the complainant is NOT contractually entitled.    
 
We have plenty of experience working with customers and keeping them satisfied.  It is clear there is hostility from the complainant far beyond whatever small amount of $ the consumer thinks they are do.  We do not think an additional refund to the consumer would change their behavior towards our staff, our business or anything else.   
Our reputation and client satisfaction are well chronicled.   We completely reject the rhetoric that this complaint is based on and we do not think an additional $ will change anything in the complaints opinion of us.  It is a simple fact of programs contractual terms that the client was not entitled to the previous refund or any further refunds from our program.   
While we have given the complainant a refund in excess of what we were contractually obligated to do, we will give this complaint no further consideration.  
Thank you.

Review: I'm writing to share my story with results transformation in sparks, nv. They have a gym membership, but within that gym membership is a challenge, one that gets people in the door and energized to join. The challenge being a 20lb weight loss in 6 weeks and you'll get your money back. That money being $497. I took that challenge giving them $497 of my hard earned money. In those 6 weeks I did all that was asked of me, 30 days at their gym, eating only what was asked of us taking that challenge, having a positive attitude, etc. In 6 weeks I lost a total of 32.2 lbs, way past the 20lbs for the challenge. They have a contract you have to sign, in that contract there are 14 rules, one of which being #12, which is you must have a BMI of 25 or less. That BMI chart was designed in the early 19th century by a mathematician, and doesn't make for allowance of the relative proportions of bone, muscle to fat, or gender. In this challenge people gain more muscle which weighs more than fat. They use this chart to make people take more challenges even after losing the 20lbs because they didn't meet the required BMI. My issue is with the false advertising leading to this challenge. After going to the orientation all he talked about was getting your money back after losing 20lbs, they did have a paper handout with a BMI chart but it wasn't discussed at the orientation. Even doing the challenge for 6 weeks, nothing was said by the trainers about getting to a BMI of 25. They told me I'd have to take another challenge, when I told them no, I can't due to a new job and that I want my money back, the owner got heated with me over social media. When I expressed my concerns with their challenge and the ethics it raised he said I was threatening him. I have all the conversations printed out to show there were no threats. When my wife posted a negative review only telling the facts he attacked her and our marriage

I still haven't received my refund of $497 and I have no other choice but to go to the Revdex.com.Desired Settlement: I'd like to get my $497 back from this business. Then I want no more dealings with them

Business

Response:

This customer is NOT a customer of this business. We checked our records closely and our Results Transformation Center - Sunrise blvd in Rancho Cordova has no record of this customer ever contacting or attending our program.