Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.On March 25, 2015, I signed up for a free resume service from ResumeGenius.com by company RGO Technologies LLC only to find out approximately minutes later after building my resume that the free service is not at all freeI later found out that I had to provide my credit card information for a $14-day pro trial in order to download the resume to have it look the way I expected from their home page promoting the “free resume service” where download as a PDF is feasibleWith the need to print my customized resume as initially expected of the service, I had no choice but to pay the $1.95.Since the one-time use of the service, I later found out on April 11, that my credit card was charged $on April 8, by aforementioned providerWithout a sales receipt or notification from them on my end, I contacted their support team via email to express my dissatisfaction but my request for a refund was disapprovedSo much for their assurance of a “Try us out for days and if you aren’t satisfied, we’ll refund your money.” On the same day, I contacted my bank to dispute the charge and contacted the Revdex.com Delaware to lodge a complaint.When the business responded to my complaint to Revdex.com Delaware, they claimed that “When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during theday trial period to prevent the auto-renewal and in order to avoid future charges.” It is unfortunate that the aforementioned provider does not stay true to its statement “Try us out for days and if you aren’t satisfied, we’ll refund your money” present on their sign up page as I had literally used the service for less than a day.This incident has caused me enormous emotional distressI am disappointed because I was duped into believing service provided is free only to be further deceived into a money-making scheme with advertising where free refund policy applies only to the 14-day trialFor example, the “After days, auto-renews $per month” present on the sign up page, has no indication of a no-refund policyIn addition, the lack of a no-refund policy on the terms of use page and order summary page is a misrepresentation of the service I was promoted withThere is clearly an absence of a no-refund policy published at the time of purchase and it would be unfair for me to have $deducted from my bank account for a service I have not use since the one-time access.To resolve the problem, I would appreciate if RGO Technologies LLC provides a refund of $for an unsolicited charge on my credit cardEnclosed are copies of my records documented for this issue.I look forward to your reply and a resolution to my problem, and will wait until business days before seeking help from the Fraud and Consumer Protection Division in the State of Delaware and the Federal Trade CommissionPlease contact me at the above address or by phone at *** *** *** or by email at ***
*** **
Hello,
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and AlertsI am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,*** **Senior ManagerRGO Technologies LLC
Resume Genius saved my LIFE! I followed their easy directions step by step and was very amazed with the with the resultAlso you can always save the work and come back to edit itIt’s very straight forward and non confusing resume building
Resume Genius is very efficient for first time users, they provide professional resume templates and, the resume builder guides you through the resume building process, I am really happy with the final product and am excited to see the results as I begin applying for new positions
I needed to have my resume updated as it had been a very long time since I had to go job huntingI searched for resume builder and Resume Genius popped upI never would of thought I can fit years of my work experience and polish it to page but, you guys made it possibleDescriptive wording from your pre-written phrases helped tremendously which reflects my contribution in all the best light possibleSo glad I found Resume Genius
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time
purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,*** **
*** ***
*** *** ***
I was able to create a powerful and detailed resume using Resume GeniusRegistration process is simple and with a fee of $for a week trial your resume is ready to download
The information and insight was very helpfulResume Genius definitely knows the current job market, from their resume samples/templates, detailed resources links, and interview checklistsIt helped me to find my ideal job in a short period of time, I highly recommend to all job seekers
Overall I am happy with the serviceThanks for elegant and professional designs of resume and cover letter, It looks impressive and portrays a strong profileBesides, the service is appropriately priced; compared to other resume builders, its cheaper
Hello ***I am very sorry to hear about your experience using RESUMEWRITERDIRECT.COMPlease keep in mind you are contacting the wrong companyWe are RESUMEGENIUS.COM and we offer subscription resume builder service for a starting cost of $1.95.RESUMEWRITERDIRECT.COM is one
of our affiliateThey offer certified resume writers to write your resume entirely from scratch for a one time payment starting at $99.We were informed by RESUMEWRITERDIRECT.COM the refund of $has been successfully processed as of Apr 29, 2016, please see attached screenshot.If you have further questions or concerns please contact their TOLL FREE NUMBER: *** (Monday-Friday, 10AM-6PM EST)You can also email them at any time at [email protected],Senior ManagerRGO Technologies LLC
I created a resume and paid $for a trialI did not see any visible fees or additional charges upon signing up and paying the $I was charged $40/month thereafterI would never spend $40/month on a resume service and I feel I should be refunded for this outrageous service
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateAccount owners must understand that any
second or third party you grant permission to use your card must be supervised while purchasing (this includes minors in any jurisdiction).Our services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,*** **Senior ManagerRGO Technologies LLC
The resume and cover letter I created on your builder painted me in a good lightI am so grateful and less afraid to embark on the job application journey
Resume Genius builder practically did everything for me with online tips and a great skills database I could just choose from and add to my resume with a click of the mouseVery impressive, professional, and great value
I went into panic mode when I recently got laid offI didn’t know how to start my resume since I was at my previous job for yearsI searched for resume builders online and resumegenius.com caught my eyeI stayed up half the night to get this resume completed and voila this website helped me create a wonderful resume and was very easy to useWell worth my money!
Once you're done simply email it too yourself and then download it to you're hard drive or whatever storage device
Hello,I apologize if there was any misunderstanding in regard to our Monthly subscription planWhen he/she subscribed to our Monthly subscription, he/she accepted our terms of agreement, which stated that they would be receiving access to our Monthly subscription services based on the time
they registered. No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Purchase Confirmation and Plan Information page.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,*** **Senior ManagerRGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never accepted the terms or conditions nor did I use this serviceIf someone doesn't refund my money, I am filing a complaint with the attorney general
I had an interview yesterday and used the interview tips to talk about my strengthsI am not good with interviews and don’t always know what to say about myselfThanks to the tips, it gave me some talking points, really useful, especially because I received a call back for a second interview!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe auto renewal clause was not displayed in a manner that was open and obvious to eyesI called to cancel as soon as I realized there had been a pending charge on my credit cardThey can check to see that I never intended to use the product after that one day when I subscribed to the trial version (for which I was charged $1.95), because I never logged inThey claim to refund if dis-satisfied.Why don't they have a refund policy for this dis-satisfaction of mine? Genuine businesses like amazon.com have a refund policy for auto renewal of their prime subscription because they don't intend to rip-off customers with witty mechanisms like this.I have made no use of their service for which they charged me $39.95, they can check my login details of the date & time of my log-insA good business practice is to have a refund policyThey may prove things by showing their policies in fine print, but that does not make for good business practiceI am one of about 100's of aggrieved customers.I consider myself careful and yet I got scammed.It is a boon that bodies like Revdex.com help consumers fight against such practicesPlease check the following link and see how many people have sufferedIt is not the just the happy customers and the star reviews that matterIt is the 100's of scammed customers that need this kind of practice eradicated.Hope for you to help me get this resolved
***
Thanks Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.On March 25, 2015, I signed up for a free resume service from ResumeGenius.com by company RGO Technologies LLC only to find out approximately minutes later after building my resume that the free service is not at all freeI later found out that I had to provide my credit card information for a $14-day pro trial in order to download the resume to have it look the way I expected from their home page promoting the “free resume service” where download as a PDF is feasibleWith the need to print my customized resume as initially expected of the service, I had no choice but to pay the $1.95.Since the one-time use of the service, I later found out on April 11, that my credit card was charged $on April 8, by aforementioned providerWithout a sales receipt or notification from them on my end, I contacted their support team via email to express my dissatisfaction but my request for a refund was disapprovedSo much for their assurance of a “Try us out for days and if you aren’t satisfied, we’ll refund your money.” On the same day, I contacted my bank to dispute the charge and contacted the Revdex.com Delaware to lodge a complaint.When the business responded to my complaint to Revdex.com Delaware, they claimed that “When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during theday trial period to prevent the auto-renewal and in order to avoid future charges.” It is unfortunate that the aforementioned provider does not stay true to its statement “Try us out for days and if you aren’t satisfied, we’ll refund your money” present on their sign up page as I had literally used the service for less than a day.This incident has caused me enormous emotional distressI am disappointed because I was duped into believing service provided is free only to be further deceived into a money-making scheme with advertising where free refund policy applies only to the 14-day trialFor example, the “After days, auto-renews $per month” present on the sign up page, has no indication of a no-refund policyIn addition, the lack of a no-refund policy on the terms of use page and order summary page is a misrepresentation of the service I was promoted withThere is clearly an absence of a no-refund policy published at the time of purchase and it would be unfair for me to have $deducted from my bank account for a service I have not use since the one-time access.To resolve the problem, I would appreciate if RGO Technologies LLC provides a refund of $for an unsolicited charge on my credit cardEnclosed are copies of my records documented for this issue.I look forward to your reply and a resolution to my problem, and will wait until business days before seeking help from the Fraud and Consumer Protection Division in the State of Delaware and the Federal Trade CommissionPlease contact me at the above address or by phone at *** *** *** or by email at ***
*** **
Hello,
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and AlertsI am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,*** **Senior ManagerRGO Technologies LLC
Resume Genius saved my LIFE! I followed their easy directions step by step and was very amazed with the with the resultAlso you can always save the work and come back to edit itIt’s very straight forward and non confusing resume building
Resume Genius is very efficient for first time users, they provide professional resume templates and, the resume builder guides you through the resume building process, I am really happy with the final product and am excited to see the results as I begin applying for new positions
I needed to have my resume updated as it had been a very long time since I had to go job huntingI searched for resume builder and Resume Genius popped upI never would of thought I can fit years of my work experience and polish it to page but, you guys made it possibleDescriptive wording from your pre-written phrases helped tremendously which reflects my contribution in all the best light possibleSo glad I found Resume Genius
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time
purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,*** **
*** ***
*** *** ***
I was able to create a powerful and detailed resume using Resume GeniusRegistration process is simple and with a fee of $for a week trial your resume is ready to download
The information and insight was very helpfulResume Genius definitely knows the current job market, from their resume samples/templates, detailed resources links, and interview checklistsIt helped me to find my ideal job in a short period of time, I highly recommend to all job seekers
Overall I am happy with the serviceThanks for elegant and professional designs of resume and cover letter, It looks impressive and portrays a strong profileBesides, the service is appropriately priced; compared to other resume builders, its cheaper
Hello ***I am very sorry to hear about your experience using RESUMEWRITERDIRECT.COMPlease keep in mind you are contacting the wrong companyWe are RESUMEGENIUS.COM and we offer subscription resume builder service for a starting cost of $1.95.RESUMEWRITERDIRECT.COM is one
of our affiliateThey offer certified resume writers to write your resume entirely from scratch for a one time payment starting at $99.We were informed by RESUMEWRITERDIRECT.COM the refund of $has been successfully processed as of Apr 29, 2016, please see attached screenshot.If you have further questions or concerns please contact their TOLL FREE NUMBER: *** (Monday-Friday, 10AM-6PM EST)You can also email them at any time at [email protected],Senior ManagerRGO Technologies LLC
I created a resume and paid $for a trialI did not see any visible fees or additional charges upon signing up and paying the $I was charged $40/month thereafterI would never spend $40/month on a resume service and I feel I should be refunded for this outrageous service
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateAccount owners must understand that any
second or third party you grant permission to use your card must be supervised while purchasing (this includes minors in any jurisdiction).Our services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,*** **Senior ManagerRGO Technologies LLC
The resume and cover letter I created on your builder painted me in a good lightI am so grateful and less afraid to embark on the job application journey
Resume Genius builder practically did everything for me with online tips and a great skills database I could just choose from and add to my resume with a click of the mouseVery impressive, professional, and great value
I went into panic mode when I recently got laid offI didn’t know how to start my resume since I was at my previous job for yearsI searched for resume builders online and resumegenius.com caught my eyeI stayed up half the night to get this resume completed and voila this website helped me create a wonderful resume and was very easy to useWell worth my money!
Once you're done simply email it too yourself and then download it to you're hard drive or whatever storage device
Hello,I apologize if there was any misunderstanding in regard to our Monthly subscription planWhen he/she subscribed to our Monthly subscription, he/she accepted our terms of agreement, which stated that they would be receiving access to our Monthly subscription services based on the time
they registered. No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Purchase Confirmation and Plan Information page.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,*** **Senior ManagerRGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never accepted the terms or conditions nor did I use this serviceIf someone doesn't refund my money, I am filing a complaint with the attorney general
Service was quickI am completely satisfied with the customer service, and the quality of productI will refer my friends and colleagues in the future
I had an interview yesterday and used the interview tips to talk about my strengthsI am not good with interviews and don’t always know what to say about myselfThanks to the tips, it gave me some talking points, really useful, especially because I received a call back for a second interview!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe auto renewal clause was not displayed in a manner that was open and obvious to eyesI called to cancel as soon as I realized there had been a pending charge on my credit cardThey can check to see that I never intended to use the product after that one day when I subscribed to the trial version (for which I was charged $1.95), because I never logged inThey claim to refund if dis-satisfied.Why don't they have a refund policy for this dis-satisfaction of mine? Genuine businesses like amazon.com have a refund policy for auto renewal of their prime subscription because they don't intend to rip-off customers with witty mechanisms like this.I have made no use of their service for which they charged me $39.95, they can check my login details of the date & time of my log-insA good business practice is to have a refund policyThey may prove things by showing their policies in fine print, but that does not make for good business practiceI am one of about 100's of aggrieved customers.I consider myself careful and yet I got scammed.It is a boon that bodies like Revdex.com help consumers fight against such practicesPlease check the following link and see how many people have sufferedIt is not the just the happy customers and the star reviews that matterIt is the 100's of scammed customers that need this kind of practice eradicated.Hope for you to help me get this resolved
***
Thanks Sincerely,