Resurrection Cemetery

November 5, Dear [redacted] ***: We are in receipt of your letter to us dated October 2015, regarding the complaint filed by the above-referenced individualPlease accept our apology for not responding Sooner, as your letter to us was inadvertently misplaced [redacted] , through her complaint, questioned why the cemetery had not yet provided any of the services listed on her contractWe have reviewed our files and offer the following response [redacted] entered into a contract with Resurrection Cemetery on November 14, for an Initial Opening and Closing, Final Opening and Closing, and a marker, in the amount of $2,159.00, and made a down payment the same day in the amount of $Since that time, a total of $has been paid on the account, leaving a balance due of $1,On January 30, 2015, after [redacted] made one payment on her account, she asked to have her monthly payment of $lowered to $As a goodwill measure, the cemetery agreed to accept a lower monthly payment of $to help keep her account in good standingIn February and March of 2015, [redacted] made her payments on time; however, up until now, payments have not been received on a timely basis, and a couple of payments were not madeUntil the account is brought current, the cemetery cannot perform any services; and further, until the Initial and Final Opening and Closings services are paid in full, the cemetery cannot perform that serviceThereafter, the remaining portion will need to be paid in full in order to place the stone on the gravesiteWe appreciate the opportunity to respond to you in this matterIf we can be of any further assistance to you in this matter, please let us knowSincerely,Toni FCompliance Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: My complaint was the company was harassing me over the late payments and constantly dunning me on Sunday mornings at 8:am to pay The phone calls where totally inappropriate, this was my complaint I was aware that I signed a contract and the goods would be delivered when paid in full, however, I was late due to many unexpended surgeries and did advise them of this I was out of work and tried to pay to the best of my ability Resurrection Cemetery ignored my request and would not stop with the constant phone calls and late notices This is my complaint the harassment and phone calls!!!!! Regards, [redacted]

November 5, 2015
Dear [redacted]:
We are in receipt of your letter to us dated October 8 2015, regarding the complaint filed by the above-referenced individual. Please...

accept our apology for not responding Sooner, as your letter to us was inadvertently misplaced. [redacted], through her complaint, questioned why the cemetery had not yet provided any of the services listed on her contract.
We have reviewed our files and offer the following response. [redacted] entered into a contract with Resurrection Cemetery on November 14, 2014 for an Initial Opening and Closing, Final Opening and Closing, and a marker, in the amount of $2,159.00, and made a down payment the same day in the amount of $250.00. Since that time, a total of $510.00 has been paid on the account, leaving a balance due of $1,339.00.
On January 30, 2015, after [redacted] made one payment on her account, she asked to have her monthly payment of $160.00 lowered to $50.00. As a goodwill measure, the cemetery agreed to accept a lower monthly payment of $50.00 to help keep her account in good standing. In February and March of 2015, [redacted] made her payments on time; however, up until now, payments have not been received on a timely basis, and a couple of payments were not made.
Until the account is brought current, the cemetery cannot perform any services; and further, until the Initial and Final Opening and Closings services are paid in full, the cemetery cannot perform that service. Thereafter, the remaining portion will need to be paid in full in order to place the stone on the gravesite.
We appreciate the opportunity to respond to you in this matter. If we can be of any further assistance to you in this matter, please let us know.
Sincerely,Toni F.
Compliance Manager

January 11, 2016
Dear [redacted]:
We are in receipt of your letter to us dated December 8, 2015, wherein [redacted] was not satisfied with our response letter detailing the chronology of payments and payment arrangements.
Be advised lower monthly payments were agreed to by the cemetery in January 2015 and [redacted] made the following subsequent payments, at the lower rate, in February and March 2015. It was in March, 2015, when [redacted] stopped making scheduled monthly payment, and because of the non-payment pattern, it was the cemetery’s responsibility to follow up with her and inquire as to when payments would resume being made on her account.
We can state that collection calls have stopped being made to [redacted], as her last four payments were made in a timely manner and according to the agreement between her and the cemetery.
We appreciate the opportunity to respond to you in this matter. If we can be of any further assistance to you in this matter, please let us know.
Sincerely,
Toni F.
Compliance Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: My complaint was the company was harassing me over the late payments and constantly dunning me on Sunday mornings at 8:00 am to pay.  The phone calls where totally inappropriate, this was my complaint.  I was aware that I signed a contract and the goods would be delivered when paid in full, however, I was late due to many unexpended surgeries and did advise them of this.  I was out of work and tried to pay to  the best of my ability.  Resurrection Cemetery ignored my request and would not stop with the constant phone calls and late notices.  This is my complaint the harassment and phone calls!!!!!
Regards,
[redacted]