No one is blaming youThis was 100% our store staff faultThis matter should have been fixed the day you returned to the store with your itemThe notes in our system show that a staff member started your refund but never finished the processThis is what created the long delayI was able to restart the refund process yesterday after speaking with you and complete the return and creditYou should see the return back on your card today
[redacted] I pulled your records and made sure we credited you house account the $for the sold itemsYou now have a balance of $ready to spend if these are any items you wish to purchaseWe are very sorry for the delay, one of our team members should have helped you out be now ***
[redacted] I just audited your account and see that you have 3) items that sold and were ready to pay out on 1) Phillips Guitar sold for $ 2) Xbox Sold for $ 3) Guitar Pedal sold for $ I ran a statement and your total is $We just ran a check and can mail it to *** [redacted] address # [redacted] We are very sorry for the poor communication, our business has had major staffing issues for almost a year nowI have tried to clean up any outstanding consignments but staff did not always follow the rules making the job very hardWe have moved to a 100% online business that requires less people to show up each day and full fill orders If you need anything else please feel free to contact me [redacted] directly ###-###-####
This is one of the many reasons we have decided to close the reTAGit retail locations and go back to 100% online business that we once were Our customer all want a like new item free of any issues for less than half the cost of walmart and 70% off most department storesWe were able to deliver these amazing products and savings for over years back when employees valued long term employment and customer serviceThe owners spend 12-hrs a day days a week at these stores double checking each and every itemEven with systems, policies and procedures in place we are unable to find a team of responsible people that want to come to work each day The reTAGit ownership team feels that it spends most of its time dealing with staffs personal issues than offering great products and services to our community If you provide us with you mailing address we will see that a check is mailed to your address
I have not responded as I have not yet received the check that the Owner said was going to be sent to me I had a feeling that they would lie, again What she told you in her statement, that the Employees could take care of the issue was not true The Employees I dealt with said that the Owner was the ONLY person that could issue payment I would like to reopen the case & I will forward a copy of all my dealings with the employees of ReTagit'Thank you, *** ***
No one is blaming you. This was 100% our store staff fault. This matter should have been fixed the day you returned to the store with your item. The notes in our system show that a staff member started your refund but never finished the process. This is what created the long delay. I was able to restart the refund process yesterday after speaking with you and complete the return and credit. You should see the return back on your card today.
This is one of the many reasons we have decided to close the reTAGit retail locations and go back to 100% online business that we once were.
Our customer all want a like new item free of any issues for less than half the cost of walmart and 70% off most department stores. We were able to deliver...
these amazing products and savings for over 8 years back when employees valued long term employment and customer service. The owners spend 12-14 hrs a day 7 days a week at these stores double checking each and every item. Even with systems, policies and procedures in place we are unable to find a team of responsible people that want to come to work each day.
The reTAGit ownership team feels that it spends most of its time dealing with staffs personal issues than offering great products and services to our community.
If you provide us with you mailing address we will see that a check is mailed to your address.
I will have a check mailed out in the morning. Now you see why I closed all 4 locations and let 38 employees go. Not one of them could help resolve such a simple customer issue. I am so very sorry and I wish I could tell you that you were the only person that has received poor customer...
service. We failed to find good staff members for years. This just blows my mind but was why I finally said enough is enough. Unless I do it 100% myself start to finish it always fell below our company standards. Here is the direct number if you need anything else. Paul ###-###-####
We are very sorry for the delay. Our system requires either the card present at the store or the full card details in order to process a refund.
We just spoke with the customer and were able to get the payment details needed and the refund has been completed.
This should have been done at the...
store the same day this customer returned the item. Staff thought the refund had been completed ; however, did not fully complete the RMA allowing the credit to be issues.
This issues should have never happened.
[redacted]
I just audited your account and see that you have 3) items that sold and were ready to pay out on.
1) Phillips Guitar sold for $595
2) Xbox 360 Sold for $135
3) Guitar Pedal sold for $75
I ran a statement and your total is $563.50. We just ran a check and can mail it to
[redacted]...
[redacted] address.
#[redacted]
We are very sorry for the poor communication, our business has had major staffing issues for almost a year now. I have tried to clean up any outstanding consignments but staff did not always follow the rules making the job very hard. We have moved to a 100% online business that requires less people to show up each day and full fill orders.
If you need anything else please feel free to contact me [redacted] directly ###-###-####
As I have been promised earlier this week when we talked on the phone and you took my credit card number that refund would be in my account that very next day - Nothing happened, as I follow up closely on this response with date of Nov 10, you stated that refund should be done on that day, thus will show up on my credit card. Nothing happened as of this morning, therefore any bank fee/overcharge fee etc that your office is causing and financial stress you are causing my family, you will then be responsible for it. I trust that we are in agreement
Regards,[redacted]
[redacted]
I pulled your records and made sure we credited you house account the $70.00 for the sold items. You now have a balance of $150 ready to spend if these are any items you wish to purchase. We are very sorry for the delay, one of our team members should have helped you out be now.
[redacted]
No one is blaming youThis was 100% our store staff faultThis matter should have been fixed the day you returned to the store with your itemThe notes in our system show that a staff member started your refund but never finished the processThis is what created the long delayI was able to restart the refund process yesterday after speaking with you and complete the return and creditYou should see the return back on your card today
[redacted] I pulled your records and made sure we credited you house account the $for the sold itemsYou now have a balance of $ready to spend if these are any items you wish to purchaseWe are very sorry for the delay, one of our team members should have helped you out be now ***
[redacted] I just audited your account and see that you have 3) items that sold and were ready to pay out on 1) Phillips Guitar sold for $ 2) Xbox Sold for $ 3) Guitar Pedal sold for $ I ran a statement and your total is $We just ran a check and can mail it to *** [redacted] address # [redacted] We are very sorry for the poor communication, our business has had major staffing issues for almost a year nowI have tried to clean up any outstanding consignments but staff did not always follow the rules making the job very hardWe have moved to a 100% online business that requires less people to show up each day and full fill orders If you need anything else please feel free to contact me [redacted] directly ###-###-####
I'm writing this letter to indicate that Retagit has not followed up with the payment agreement that was promised to me
This is one of the many reasons we have decided to close the reTAGit retail locations and go back to 100% online business that we once were Our customer all want a like new item free of any issues for less than half the cost of walmart and 70% off most department storesWe were able to deliver these amazing products and savings for over years back when employees valued long term employment and customer serviceThe owners spend 12-hrs a day days a week at these stores double checking each and every itemEven with systems, policies and procedures in place we are unable to find a team of responsible people that want to come to work each day The reTAGit ownership team feels that it spends most of its time dealing with staffs personal issues than offering great products and services to our community If you provide us with you mailing address we will see that a check is mailed to your address
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
I have not responded as I have not yet received the check that the Owner said was going to be sent to me I had a feeling that they would lie, again What she told you in her statement, that the Employees could take care of the issue was not true The Employees I dealt with said that the Owner was the ONLY person that could issue payment I would like to reopen the case & I will forward a copy of all my dealings with the employees of ReTagit'Thank you, *** ***
No one is blaming you. This was 100% our store staff fault. This matter should have been fixed the day you returned to the store with your item. The notes in our system show that a staff member started your refund but never finished the process. This is what created the long delay. I was able to restart the refund process yesterday after speaking with you and complete the return and credit. You should see the return back on your card today.
This is one of the many reasons we have decided to close the reTAGit retail locations and go back to 100% online business that we once were.
Our customer all want a like new item free of any issues for less than half the cost of walmart and 70% off most department stores. We were able to deliver...
these amazing products and savings for over 8 years back when employees valued long term employment and customer service. The owners spend 12-14 hrs a day 7 days a week at these stores double checking each and every item. Even with systems, policies and procedures in place we are unable to find a team of responsible people that want to come to work each day.
The reTAGit ownership team feels that it spends most of its time dealing with staffs personal issues than offering great products and services to our community.
If you provide us with you mailing address we will see that a check is mailed to your address.
I will have a check mailed out in the morning. Now you see why I closed all 4 locations and let 38 employees go. Not one of them could help resolve such a simple customer issue. I am so very sorry and I wish I could tell you that you were the only person that has received poor customer...
service. We failed to find good staff members for years. This just blows my mind but was why I finally said enough is enough. Unless I do it 100% myself start to finish it always fell below our company standards. Here is the direct number if you need anything else. Paul ###-###-####
We are very sorry for the delay. Our system requires either the card present at the store or the full card details in order to process a refund.
We just spoke with the customer and were able to get the payment details needed and the refund has been completed.
This should have been done at the...
store the same day this customer returned the item. Staff thought the refund had been completed ; however, did not fully complete the RMA allowing the credit to be issues.
This issues should have never happened.
[redacted]
I just audited your account and see that you have 3) items that sold and were ready to pay out on.
1) Phillips Guitar sold for $595
2) Xbox 360 Sold for $135
3) Guitar Pedal sold for $75
I ran a statement and your total is $563.50. We just ran a check and can mail it to
[redacted]...
[redacted] address.
#[redacted]
We are very sorry for the poor communication, our business has had major staffing issues for almost a year now. I have tried to clean up any outstanding consignments but staff did not always follow the rules making the job very hard. We have moved to a 100% online business that requires less people to show up each day and full fill orders.
If you need anything else please feel free to contact me [redacted] directly ###-###-####
I'm writing this letter to indicate that Retagit has not followed up with the payment agreement that was promised to me.
As I have been promised earlier this week when we talked on the phone and you took my credit card number that refund would be in my account that very next day - Nothing happened, as I follow up closely on this response with date of Nov 10, you stated that refund should be done on that day, thus will show up on my credit card. Nothing happened as of this morning, therefore any bank fee/overcharge fee etc that your office is causing and financial stress you are causing my family, you will then be responsible for it. I trust that we are in agreement
Regards,[redacted]
[redacted]
I pulled your records and made sure we credited you house account the $70.00 for the sold items. You now have a balance of $150 ready to spend if these are any items you wish to purchase. We are very sorry for the delay, one of our team members should have helped you out be now.
[redacted]