Mrs***, we apologies for the inconvenienceAt Mia Videos we are committed to work with every client and complete our video productions in the best professional wayWe understand that our contract states about post production time and we exceed our time for completion due to wedding season and maternity reasons that were explained to you via email while working on your videoYou requested Mia Videos to give you a full refund and video due to the delay and we were very clear that full refunds are not available for successfully service coverage completed on your wedding dayInstead, we offered you additional copies to satisfy this matter and you agreed to do soAfter receiving your final product with out talking with us, you went ahead and dispute your payment with PayPal requesting $refund which was denied by them due that we provided enough material that products and services were completedNow you are requesting 10% of your total payment for same reason We believe that you are free to express your emotions online but we complete disagree on the defamation that you are causing to our businessYou case is being elevated with our attorneys and we will be happy to provide you with a partial refund, not because we agree on your complaint, but because we are committed to satisfy our clients and keep our business If you have any questions, you can always contact me at my cell or email address on fileYou will receive a letter shortly Thanks for your feedback and we apologies for the inconvenienceSincerely, Mia Videos [email protected] Ph: (713) 446-
Mrs. [redacted],
we apologies for the inconvenience. At Mia Videos we are committed to work with every client and complete our video productions in the best professional way. We understand that our contract states about post production time and we exceed our time for completion due to...
wedding season and maternity reasons that were explained to you via email while working on your video. You requested Mia Videos to give you a full refund and video due to the delay and we were very clear that full refunds are not available for successfully service coverage completed on your wedding day. Instead, we offered you additional copies to satisfy this matter and you agreed to do so. After receiving your final product with out talking with us, you went ahead and dispute your payment with PayPal requesting $1000 refund which was denied by them due that we provided enough material that products and services were completed. Now you are requesting 10% of your total payment for same reason.
We believe that you are free to express your emotions online but we complete disagree on the defamation that you are causing to our business.
You case is being elevated with our attorneys and we will be happy to provide you with a partial refund, not because we agree on your complaint, but because we are committed to satisfy our clients and keep our business.
If you have any questions, you can always contact me at my cell or email address on file. You will receive a letter shortly.
Thanks for your feedback and we apologies for the inconvenience.
Sincerely,
Mia Videos LLC. [email protected]
Ph: (713) 446-2829
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Per my request, I would like at least a 10% refund which would be $248.97. If I receive the refund within 30 days of this request I will be more than happy to accept the resolution of this case. If I do not receive the refund, I will refile another claim with the Revdex.com.
As of July 24, 2015 I have not received a letter or refund from MIA Videos.
FYI: We are moving on July 31, 2015 to a new address. The new address where the refund may be sent after 7/31/15 is:
[redacted]
Thank you for your understanding in this matter.
[redacted]
Refund is on its wayWe apologies for the inconvenience Thank you for your business! Mia Videos LLC [redacted]
Mrs***, we apologies for the inconvenienceAt Mia Videos we are committed to work with every client and complete our video productions in the best professional wayWe understand that our contract states about post production time and we exceed our time for completion due to wedding season and maternity reasons that were explained to you via email while working on your videoYou requested Mia Videos to give you a full refund and video due to the delay and we were very clear that full refunds are not available for successfully service coverage completed on your wedding dayInstead, we offered you additional copies to satisfy this matter and you agreed to do soAfter receiving your final product with out talking with us, you went ahead and dispute your payment with PayPal requesting $refund which was denied by them due that we provided enough material that products and services were completedNow you are requesting 10% of your total payment for same reason We believe that you are free to express your emotions online but we complete disagree on the defamation that you are causing to our businessYou case is being elevated with our attorneys and we will be happy to provide you with a partial refund, not because we agree on your complaint, but because we are committed to satisfy our clients and keep our business If you have any questions, you can always contact me at my cell or email address on fileYou will receive a letter shortly Thanks for your feedback and we apologies for the inconvenienceSincerely, Mia Videos [email protected] Ph: (713) 446-
Mrs. [redacted],
we apologies for the inconvenience. At Mia Videos we are committed to work with every client and complete our video productions in the best professional way. We understand that our contract states about post production time and we exceed our time for completion due to...
wedding season and maternity reasons that were explained to you via email while working on your video. You requested Mia Videos to give you a full refund and video due to the delay and we were very clear that full refunds are not available for successfully service coverage completed on your wedding day. Instead, we offered you additional copies to satisfy this matter and you agreed to do so. After receiving your final product with out talking with us, you went ahead and dispute your payment with PayPal requesting $1000 refund which was denied by them due that we provided enough material that products and services were completed. Now you are requesting 10% of your total payment for same reason.
We believe that you are free to express your emotions online but we complete disagree on the defamation that you are causing to our business.
You case is being elevated with our attorneys and we will be happy to provide you with a partial refund, not because we agree on your complaint, but because we are committed to satisfy our clients and keep our business.
If you have any questions, you can always contact me at my cell or email address on file. You will receive a letter shortly.
Thanks for your feedback and we apologies for the inconvenience.
Sincerely,
Mia Videos LLC.
[email protected]
Ph: (713) 446-2829
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Per my request, I would like at least a 10% refund which would be $248.97. If I receive the refund within 30 days of this request I will be more than happy to accept the resolution of this case. If I do not receive the refund, I will refile another claim with the Revdex.com.
As of July 24, 2015 I have not received a letter or refund from MIA Videos.
FYI: We are moving on July 31, 2015 to a new address. The new address where the refund may be sent after 7/31/15 is:
[redacted]
Thank you for your understanding in this matter.
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Refund is on its way.
We apologies for the inconvenience.
Thank you for your business!
Mia Videos LLC.
[redacted]