RetailMeNot, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for your swift response and correcting this ***
Regards,
*** ***

Dear ***,We're sorry you had a negative experience using RetailMeNotWe appreciate your use of RetailMeNot and as a one time courtesy we will be happy to send you the $for the ***'s rebate.Thank you,*** *

Complaint: ***
I am rejecting this response because:I just received a message from Revdex.com stating my case has been closed. This was never resolved. I have had incidents with retail me nots coupons. I have shopped at Soma and Bath and Body Works and both stores tell me the don't accept retail me not coupons. It appears to me that it's some kind of scam to get me into the store and than I'm informed they don't accept the coupon. It's deceiving to see the company advertise on retail me not and I take time to shop and then they tell me NO! Please reopen my case. Regards,
*** ***

Dear ***I
write in response to your Revdex.com Complaint #***
Thank you for bringing this issue to our attentionWe apologize you ran
into this issue at SOMAThe SOMA offer was given to us directly from
SOMA and all SOMA store associates should have been instructed to
accept
the offerWith many store locations, the instructions to accept the
offer might not have made it to all SOMA store associatesHelp
us make this experience better! Please tell us the SOMA store location
in which you tried to redeem this offerWe will pass this information
back to SOMA to improve the redemption process in the future.Best Regards,*** *

Dear Mr***,We've sent the payment of $to your paypal account associate with ***m. This is a one time exception, please note going forward you will need to update your RetailMeNot account to reflect the same email address that is associated with your paypal account.Regards,*** *

Hello Mr***,We see that you have activated a Cash Back Offer for ***. We didn't receive the affiliate data from the merchant letting us know your purchase was attributed to us. Please forward our customer service team the receipt from your purchase and we will be happy to review
the orderThanks,*** **

Hello Mr ***,We're sorry you had a bad experience in using one of the gifts cards you purchased from us. The amount you paid for the gift card was refunded to you on June 24th. If you have any other questions please reach out to our Customer Support team.Regards,*** *

Dear Mr***, We reviewed your request regarding the 33% off *** code you found on RetailMeNotYou mentioned that when you entered the code into ***s’ site it stated the code was valid and that subsequently *** didn’t honor the discount and that *** cancelled your domain name
Based on this information it appears that RetailMeNot provided a valid code, but for reasons unknown to RetailMeNot *** didn’t honor it and cancelled your domain nameRetailMeNot simply provides codes to help consumers save money at retailersWe test many of our codes by determining if the retailer’s site says they are valid or notHowever, the final determination as to the validity of a code lies with the merchant, *** in this caseRetailMeNot is not responsible for the actions of other companies and the interactions they have with youIn addition, the stop payment you put on the payment for your order is a transaction between your bank and ***All of the issues described in your complaint appear to be related to customer service issues you experienced with *** and not RetailMeNotWe sincerely apologize for the inconvenience you’ve experienced and wish you the best in resolving this matter with the appropriate parties Regards, ***

Hi ***I’m so sorry for the frustrating experience using the cash back program on RetailMeNot! We
absolutely want you to get the rewards for your purchasesHowever, we never received any of the order confirmation emails for these purchasesIn order for us to confirm a qualifying purchase was made and in return provide a cash back reward, we need to review the purchase details provided in the order confirmation emailsIf you could please send the order confirmations over to us, we would be more than happy to review them and get the rewards sent outThanks so much!Regards,***

Hi ***I’m so sorry for the inconvenience, however we never received the confirmations for your orders in our systemWe were able to review the attached orders here and have issued the rewards for the qualifying purchasesAgain, I sincerely apologize for any hassle or frustration with using the cash back program on RetailMeNot!Regards,***

Hi ***, We see that there were submissions of three different receipts using two different email addresses for the rebateThe offer terms state only one rebate is allowed per user, so you are only eligible for one rebate with a qualifying receiptPer your email correspondence, your
sister submitted one of your receipts and received credit for the submission; your submission of the same receipt was rejected as a duplicateAnother submission you submitted was below the minimum threshold before taxes, so it did not qualify for the rebate. Receipt 1- submitted under email address and paid out.Receipt 2- submitted under email address 2, same as receipt 1, so rejected as a duplicate. Receipt 3- submitted under email address 1, so rejected because a reward was received for receipt 1.Receipt 4- submitted under email address 2, but did not meet the minimum purchase amount of $before taxes.Receipt 5- submitted under email address 2, same as receipt with a return which brings the minimum purchase amount to less than the previous submission. We appreciate you being a valued user of RetailMeNot, so we want to provide you with $via Paypal, even though your other submissions did not qualify for the reasons stated aboveRegards,

Complaint: ***
I am rejecting this response because: I have sent the confirmations several timesI have included them here again but am only allowed attachmentsIf you review my email thread to your company you will find them all
Regards,
*** ***

Hi ***, I'm very sorry to hear you're continuing to receive the RetailMeNot Everyday mailingsWe can
confirm that your address was removed and took effect on 4/23/It takes five to six weeks from that date for the mailings of the RetailMeNot Everyday™ package to stop, as advertising programs are prepared several weeks in advancePlease be aware that occasional postal delivery errors could result in you receiving these mailings intended for other mailboxesIf this occurs, we recommend contacting your local post office and requesting the postal carrier correct this errorAgain, I sincerely apologize for any inconvenience this may have caused! Regards, ***

Complaint: ***
I am rejecting this response because: Thank you for responding to my complaint ***. I am rejecting this response only to keep this case open until it is resolved I would forward it to your customer service but I keep getting the same canned response of wait until days I already know the current situation and outcome which makes waiting the days seem a little ridiculousI have attached my invoice here for you to review
Regards,
*** ***

Hello,I'm sorry you had issues redeeming an offer you found on RetailMeNot. Users and community members post many of the offers listed on RetailMeNotAt times, a user might share a coupon that is incorrect or incompleteWe appreciate your feedback to help us keep our store pages up to date
If you find any other offers that do not work for you, please click the 'Thumbs Down' button next to the coupon to let other users know of your experience.Regards,

Dear ***I'm sorry you feel you had a bad experience using RetailMeNot. You admitted in your email correspondences with us you knew you had to be logged into your RMN account in order to qualify for your Cash Back Offers. As you stated you were not logged in, and therefore we cannot
verify that you made the purchases through RetailMeNot as you claim. At this time we have paid you for the rewards you qualified for.Thank you,*** *

Revdex.com,They resolved my issue regarding my order from the 17th, I never made a complaint about an order from the 30th so I dont know what they are talking about thereThey only resolved the issue after I made this complaint, so when they say my complaint was that is untrue, they had not and gave no indication of resolution before my filing a Revdex.com complaint
Regards,
*** ***

Dear *** I write in response to your Revdex.com Complaint #***Thank you for bringing this issue to our attentionAs you know, we responded to your initial inquiry on December 24th at 9:am and explained that we sent your gift card againUnfortunately, an incorrect email
address was provided for the gift cardWe then sent the gift card again on December 25th at 7:amThe gift card was received, but you stated you were unable to access the gift card due to formatting issuesIn response, we sent the gift card to you a third timeOn January 4th, you confirmed that you received the gift cardWe trust that your complaint is now resolvedIf you require additional assistance, we can be reached via our contact form at http://help.retailmenot.com/.Best Regards, *** *

Hi ***, I’m sorry your experience with RetailMeNot was frustrating. We have asked for you to resend your confirmation emails so we could take another look at your second purchase. We couldn’t see this from what you sent to us. Please send us the second confirmation email to
[email protected] and we’ll be more than happy to take another look at this for youRegards,*** *

Hi *** I’m so sorry that you had a frustrating experience using RetailMeNot! I have issued the $rewards for the missing cash back, which should show in your wallet immediatelyAgain, I sincerely
apologize. Regards, *** **