Thank you for the opportunity to address this concernIn
order to make any material changes to the lease agreement, Stewart Langley
Properties must receive signed authorization from all leaseholders and
guarantor Although Ms*** did
speak with our Property Manager, ***
*** about wanting to be released
from the lease, the process was never completed by all partiesTo date, we have not received
written notice from Ms***’s roommate authorizing us to release her from
further obligation nor the $administrative fee required to execute a new
lease agreement Per the lease agreement, 'no oral statements are binding'; therefore, we simply cannot proceed with the requested changes
In review of the file and discussion with the Property
Manager, we find no written notification of a change of address for Ms
***. All renewal correspondence was mailed
to her last known address.
Additionally, two renewal reminders were sent to the only email address she
provided to us Please note, Ms*** did provide an updated email address on Friday, November 6, 2015, and our records reflect that change
Although this is a roommate dispute, we did attempt to help
Ms*** by contacting the roommate and guarantor on her behalf on several occasionsUnfortunately, our efforts were futile. It is unfortunate that the roommates have
been unable to resolve this matter.
In summary, we did provide
all renewal documentation in a timely manner and in accordance with our lease
agreement with the best contact information we were given by the resident at that time The dispute between roommates and their failure to provide us with the required documentation prevents us from making the changes requested by Ms*** at this timeThe accusation of fraud against her room mate
is a civil matter which we are not a party to; therefore, we will not address it in our correspondence.
If the room mates are able to reach an agreement and provide
us with signed documentation and the appropriate fee, as required, we will gladly remove Ms
*** from the lease agreement Until that time, unfortunately, we are legally prevented from doing anything further
Sincerely Yours,
*** ***
President
Stewart Langley Properties
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to again respond to the Security Deposit Settlement issue. Security Deposits and damage charges are completed by our Property Managers, who are able to discuss these matters with residents. [redacted] did pass along the information to me, as requested....
However, as our lease indicates no oral statements are binding, I did respond to the previous request for information via email. To date, I received no response from the co-signer. She did acknowledge my email, and therefore, could have reached out to me if she felt further communication was necessary. VRLTA requires that all security deposits be mailed within 45 days of the end of residency. In this case, a copy of the security deposit settlement was mailed to the residents at the last known address ([redacted] Apartments), because despite our request for a forwarding address, none was received. Additionally, a copy of the security deposit settlement was mailed to the co-signer at the last address provided my US Mail. Included with the security settlement were copies of the vendor bills substantiating the additional charges for excessive cleaning, painting, etc. in the apartment as it exceeded normal wear and tear covered by our $125 non-refundable administrative fee. The statements were mailed on 7/8/16 with a notation that to avoid collections, the account balance must be paid in full no later than 7/31/16. As we received no payment of the balance due, we proceeded by sending the account to collections on 8/25/16, well after the deadline we indicated on our statement.Once [redacted] begins the collection process, they are entitled to the collection fee, and we cannot take the account back from them. Therefore, communication regarding the collection of the account must be addressed with [redacted] from this point forward, as I am unable to make adjustments on the account. It is unfortunate that neither the resident or co-signer responded by the deadline to avoid the collection process. However, I am confident our company followed appropriate legal requirements in the settling of the Security Deposit Settlement. Thank you again for the opportunity to address this concern.
Thank you for the opportunity to address this concernIn
order to make any material changes to the lease agreement, Stewart Langley
Properties must receive signed authorization from all leaseholders and
guarantor Although Ms*** did
speak with our Property Manager, ***
*** about wanting to be released
from the lease, the process was never completed by all partiesTo date, we have not received
written notice from Ms***’s roommate authorizing us to release her from
further obligation nor the $administrative fee required to execute a new
lease agreement Per the lease agreement, 'no oral statements are binding'; therefore, we simply cannot proceed with the requested changes
In review of the file and discussion with the Property
Manager, we find no written notification of a change of address for Ms
***. All renewal correspondence was mailed
to her last known address.
Additionally, two renewal reminders were sent to the only email address she
provided to us Please note, Ms*** did provide an updated email address on Friday, November 6, 2015, and our records reflect that change
Although this is a roommate dispute, we did attempt to help
Ms*** by contacting the roommate and guarantor on her behalf on several occasionsUnfortunately, our efforts were futile. It is unfortunate that the roommates have
been unable to resolve this matter.
In summary, we did provide
all renewal documentation in a timely manner and in accordance with our lease
agreement with the best contact information we were given by the resident at that time The dispute between roommates and their failure to provide us with the required documentation prevents us from making the changes requested by Ms*** at this timeThe accusation of fraud against her room mate
is a civil matter which we are not a party to; therefore, we will not address it in our correspondence.
If the room mates are able to reach an agreement and provide
us with signed documentation and the appropriate fee, as required, we will gladly remove Ms
*** from the lease agreement Until that time, unfortunately, we are legally prevented from doing anything further
Sincerely Yours,
*** ***
President
Stewart Langley Properties
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to again respond to the Security Deposit Settlement issue. Security Deposits and damage charges are completed by our Property Managers, who are able to discuss these matters with residents. [redacted] did pass along the information to me, as requested....
However, as our lease indicates no oral statements are binding, I did respond to the previous request for information via email. To date, I received no response from the co-signer. She did acknowledge my email, and therefore, could have reached out to me if she felt further communication was necessary. VRLTA requires that all security deposits be mailed within 45 days of the end of residency. In this case, a copy of the security deposit settlement was mailed to the residents at the last known address ([redacted] Apartments), because despite our request for a forwarding address, none was received. Additionally, a copy of the security deposit settlement was mailed to the co-signer at the last address provided my US Mail. Included with the security settlement were copies of the vendor bills substantiating the additional charges for excessive cleaning, painting, etc. in the apartment as it exceeded normal wear and tear covered by our $125 non-refundable administrative fee. The statements were mailed on 7/8/16 with a notation that to avoid collections, the account balance must be paid in full no later than 7/31/16. As we received no payment of the balance due, we proceeded by sending the account to collections on 8/25/16, well after the deadline we indicated on our statement.Once [redacted] begins the collection process, they are entitled to the collection fee, and we cannot take the account back from them. Therefore, communication regarding the collection of the account must be addressed with [redacted] from this point forward, as I am unable to make adjustments on the account. It is unfortunate that neither the resident or co-signer responded by the deadline to avoid the collection process. However, I am confident our company followed appropriate legal requirements in the settling of the Security Deposit Settlement. Thank you again for the opportunity to address this concern.
We met with the consumer and were able to come to a resolution, and these complaints have been resolved in a satisfactory manner.