Thank you for the opportunity to again respond to the Security Deposit Settlement issue Security Deposits and damage charges are completed by our Property Managers, who are able to discuss these matters with residents [redacted] did pass along the information to me, as requested However, as our lease indicates no oral statements are binding, I did respond to the previous request for information via email To date, I received no response from the co-signer She did acknowledge my email, and therefore, could have reached out to me if she felt further communication was necessary VRLTA requires that all security deposits be mailed within days of the end of residency In this case, a copy of the security deposit settlement was mailed to the residents at the last known address ( [redacted] Apartments), because despite our request for a forwarding address, none was received Additionally, a copy of the security deposit settlement was mailed to the co-signer at the last address provided my US Mail Included with the security settlement were copies of the vendor bills substantiating the additional charges for excessive cleaning, painting, etcin the apartment as it exceeded wear and tear covered by our $non-refundable administrative fee The statements were mailed on 7/8/with a notation that to avoid collections, the account balance must be paid in full no later than 7/31/ As we received no payment of the balance due, we proceeded by sending the account to collections on 8/25/16, well after the deadline we indicated on our statement.Once [redacted] begins the collection process, they are entitled to the collection fee, and we cannot take the account back from them Therefore, communication regarding the collection of the account must be addressed with [redacted] from this point forward, as I am unable to make adjustments on the account It is unfortunate that neither the resident or co-signer responded by the deadline to avoid the collection process However, I am confident our company followed appropriate legal requirements in the settling of the Security Deposit Settlement Thank you again for the opportunity to address this concern
Thank you for the opportunity to again respond to the Security Deposit Settlement issue Security Deposits and damage charges are completed by our Property Managers, who are able to discuss these matters with residents [redacted] did pass along the information to me, as requested However, as our lease indicates no oral statements are binding, I did respond to the previous request for information via email To date, I received no response from the co-signer She did acknowledge my email, and therefore, could have reached out to me if she felt further communication was necessary VRLTA requires that all security deposits be mailed within days of the end of residency In this case, a copy of the security deposit settlement was mailed to the residents at the last known address ( [redacted] Apartments), because despite our request for a forwarding address, none was received Additionally, a copy of the security deposit settlement was mailed to the co-signer at the last address provided my US Mail Included with the security settlement were copies of the vendor bills substantiating the additional charges for excessive cleaning, painting, etcin the apartment as it exceeded wear and tear covered by our $non-refundable administrative fee The statements were mailed on 7/8/with a notation that to avoid collections, the account balance must be paid in full no later than 7/31/ As we received no payment of the balance due, we proceeded by sending the account to collections on 8/25/16, well after the deadline we indicated on our statement.Once [redacted] begins the collection process, they are entitled to the collection fee, and we cannot take the account back from them Therefore, communication regarding the collection of the account must be addressed with [redacted] from this point forward, as I am unable to make adjustments on the account It is unfortunate that neither the resident or co-signer responded by the deadline to avoid the collection process However, I am confident our company followed appropriate legal requirements in the settling of the Security Deposit Settlement Thank you again for the opportunity to address this concern
We met with the consumer and were able to come to a resolution, and these complaints have been resolved in a satisfactory manner.