Retech Payment Systems

Two red flag: If it was $fee for machine download, we was never informed of this fee at the time the machine was sent to us in Can you present a document that show this fee was mentioned with my consent? Also if there was such a fee like that, why it was not collected in when the machine was sent to us? The fact that Retech took $from our bank account without authorization and agreement showing our money was inappropriate taken We are demanding a full amount of $to be returned immediately A good business won't take a customer's money out of his bank account when he switches service provider Thanks

I have attached my response in the form of wordThis document consists of the email conversations I had with the merchants daughterMs [redacted] was the translator for the owner during the process

Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ Please see attachment for the response dated by the consumer on November 2, November 9, Revdex.com of Minnesota and North Dakota [redacted] S [redacted] Ridge Cir Burnsville, MN XXXXX Re: Case # [redacted] [redacted] We have received your letter dated November 2, On behalf of Mr [redacted] ***, and the termination fees they were charged it was due to a three year contract not fulfilledMr [redacted] did provide the contract, but it did not state “No Contract†as he indicated it would, therefore; he was still charged for the early termination feeIn regard to the machine he was charged $for, I have sent a confirmation email to him stating that he was charged by error, and that we would refund $back The full refund request from Mr [redacted] has been denied, as he is only eligible for a partial refund of the equipment Please let us know if we can assist you any further Thanks, [redacted] Retention Manager XXX-XXX-XXXX [redacted] @nsbcusa.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I ask for full refund .but they are not attach some copy some information which you may need on the paper which you can see no early termination fee (IT MAKE X SIGN AHD FREE TERMINAL AND FREE PAPER ) I start to use this company service on 8/08/and stop to use it on 9/03/and I have call sell agent to close it from the e-mail you can see they only refund $terminal fee thank you ! Final Business Response / [redacted] (4000, 9, 2015/11/16) */ Please see attachment for details November 16, Revdex.com of Minnesota and North Dakota [redacted] S [redacted] Ridge Cir Burnsville, MN XXXXX Re: Case # [redacted] With our company policy, any contract that’s terminated before the years will be charged early termination fee of $In this case, [redacted] claimed that his paperwork said “no contract.†Once we received a copy of the application, it went over to management, and as a result the paperwork did not reflect “no contract,†therefore Mr [redacted] was charged the early termination fee “Free terminal and free paper†applies as long as Mr [redacted] continues the services with usAs he requested to close the account, we had to issue a depreciation fee on the equipment, a charge of $

Initial Business Response /* (1000, 8, 2015/06/08) */
First of all, Web hosting and web development is not our business serviceWe were trying to help our customer to grow their business, and offered this service for freeComplaining our free service is not appropriate
We registered
***.com about years ago, requested by the previous owner of ***Since then, we developed the website and did Internet Marketing campaign to promote the website*** did not pay anything for domain registration, website development, marketing campaign and promotion of websiteLater on, we add on-line order service to the website, *** did only pay for the online-order service
About years ago, current *** owner purchased the businessThey never purchased website domain registrationSo we still owns the domain name of ***.com and we continue to put efforts for website development and marketing campaign and promotion in the web spaceThe current owner never pay for this serviceLike before, they only pay on-line order service
We believe we provide a great service for them and helped them bring a lot of business to by the Internet CampaignAnd it is free
If they continue pursue the domain name transfer, they shall start to think of purchase the domain nameAnd we will consider a proper price for the all the efforts we provided for the past years
If they want to dispute the domain name of ***.com could interfering their businessWe will shut down the ***.com permanently
Daniel
Initial Consumer Rebuttal /* (3000, 10, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, if the service is "free" why would that "free" service, "internet marketing campaign" and "website development" be included in any price paid to transfer a domain of which we clearly own the correlating service mark? He re-iterates multiple times in his response that the service is freeIt is also baffling that he admits we paid him for our online orderingThis indicates a direct financial benefit for Retech when this "free" service is providedThe more traffic he drove to the site, the more orders we received and the more Retech was paidClaiming he plans to incorporate these efforts he freely provided into the "proper price" for a domain he admitted was registered to represent our restaurant is ludicrous
If a residential remodeling contractor were to provide a "free hail inspection" to a client who subsequently files a claim with their insurance company, that claim is subsequently approved by the insurance company and that client decided later to sign a contract with a different contractor, the original contractor has no right to bill the client for the "free hail inspection" originally providedThe "free" hail inspection is considered a cost of doing business and stood to financially benefit the original contractor as long as the client chose to work with them
If Retech refuses to transfer the domain for a resonable price, what possible on-going benefit does our business receive from these "free" servicesHe has already benefited greatly from his use of a basic website templateThe one portion of the response that can be easily agreed upon is that Retech is not in the business of website hosting or developmentAny professional in that field would take one look at the website he set up for us and die of laughter
Daniel also states in his response that he registered the domain at the request of the previous business owner which only goes further in proving the obvious that the domain was registered on behalf of the business
We are happy to provide Retech with a reasonable fee of $to transfer the domain nameHe was asked what he would charge for that service when the request was initially posed to Daniel before he stated that we would "table" that issue for the time beingWe have no plans of using any of the content associated with the domain so any time and effort put forth in that regard should be considered a cost of doing businessLike Daniel claims he is not in the business of web hosting or development, we are not in the business of deliveryJust as we offer "free" delivery and we feel our customers benefit greatly from that service, it doesn't take a rocket scientist to realize that our "free" delivery service benefits the core of our business, selling foodOnce our food has been delivered we do not blackmail our customers who have paid for the food by telling them they cannot eat the food without paying for the "free" delivery service we provided them with
If Daniel is not satisfied with our extremely generous offer, we would like to request unbiased estimates from reputable companies within his field and we will agree to compensate him based on the average of those three estimates for the purchasing of his services in regards to initiating the domain transferWe would like an independent mediator such as the Revdex.com to select the companies to provide those estimates as Daniel's painfully obvious lack of ability to abide by ethical business practices would inevitably interfere
It also must have slipped Daniel's mind all of the concrete costs we have endured in regards to marketing our webpageEvery single menu we have printed over the years has "www.***.com" printed on itHe fails to realize that the domain bears no value without the association to our established service markTherefore the price paid for the transfer will compensate him for any time involved in initiating the transfer and any direct costs incurred in relation to it
Daniel eloquently ends his response by threatening to blackmail us by permanently shutting down the domain he admits he registered at the request of the former business owner to represent our businessIf *** decides to take our telephone business elsewhere, Qwest does not threaten to permanently shut down the phone numbers which customers have come to associate with our businessQwest would also not put a ransom on the phone numbers if we requested to have them registered in our name after purchasing the business
The domain ***.com is clearly interfering with our business as we already have invested in menus, signage, etc which bears it's nameIn about a total of hours and with minimal experience or effort we have already developed a webpage which provides visitors with an experience which is leaps and bounds above what they experience on the pitiful webpage that they are provided upon landing at ***.com After the completion of the transfer we plan to re-direct our customers who mistakenly visit ***.com to our current webpageHowever, if Daniel refuses to stop employing unethical business practices, we will be forced to spend a significant amount of time, effort and money to direct customers to our correct webpage and throw out all of the materials we have already purchased bearing the domain he admits was registered to represent the business which clearly holds it's established service mark

*** *** and I spoke about the $charges on the account on August 17, It has been my duty to take time out to do research on the fees charged to her accountIn all, I found out the reason for the charges was due to ***'s processing fees in March I have
explained the following to ***, as it came directly from our higher research team, but it has not been to her satisfactionI have apologized for the inconveienceAt this point there is not much more Retech can do at this timeIt was a pleasure doing business, and we wish her the best of luck as a successful business owner

This letter is in response to the complaint dated April 26, The owner of *** *** Chinese Restaurant canceled their merchant service with Retech Payment SystemsAs stated in the equipment rental agreement, the equipment is a free lease while processing, unless the account goes into
cancellationOnce the account is in cancellation, we expect the equipment to be returned clean and wearThe machine was returned back to Retech greasy and stickyWith that in mind, we have to charge based on the equipment’s condition, to restore for future use and to cleanRetech offered other options, to receive a refund, but Mr *** *** refused themUnfortunately we are unable to submit any refunds as the equipment returned did not meet the requirement we have setIf you have questions, please feel free to give me a callThank you, Keaira *** (Relationship Manager)

I am rejecting this response because:
The matching already use over a year, We can t cleaning like new,  They want some money for matching, But they can not rob ours $ 450.00 . that is ours family half months income, that can purchase over 3 new vx570 credit card matching.

Initial Business Response /* (1000, 5, 2015/11/09) */
Please see attachment for the response dated by the consumer on November 2, 2015.
November 9, 2015
Revdex.com of Minnesota and North Dakota
[redacted] S [redacted] Ridge Cir
Burnsville, MN XXXXX
Re: Case # [redacted]...

[redacted]
We have received your letter dated November 2, 2015. On behalf of Mr. [redacted], and the termination fees they were charged it was due to a three year contract not fulfilled. Mr. [redacted] did provide the contract, but it did not state “No Contract” as he indicated it would, therefore; he was still charged for the early termination fee. In regard to the machine he was charged $250 for, I have sent a confirmation email to him stating that he was charged by error, and that we would refund $150 back.
The full refund request from Mr. [redacted] has been denied, as he is only eligible for a partial refund of the equipment.
Please let us know if we can assist you any further.
Thanks,
[redacted]
Retention Manager
XXX-XXX-XXXX
[redacted]@nsbcusa.com
Initial Consumer Rebuttal /* (3000, 7, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ask for full refund .but they are not attach some copy some information which you may need.
on the paper which you can see no early termination fee (IT MAKE X SIGN AHD FREE TERMINAL AND FREE PAPER )
I start to use this company service on 8/08/15 and stop to use it on 9/03/15 and I have call sell agent to close it .
from the e-mail you can see they only refund $150 terminal fee.
thank you !
Final Business Response /* (4000, 9, 2015/11/16) */
Please see attachment for details.
November 16, 2015
Revdex.com of Minnesota and North Dakota
[redacted] S [redacted] Ridge Cir
Burnsville, MN XXXXX
Re: Case # [redacted]
With our company policy, any contract that’s terminated before the 3 years will be charged early termination fee of $500. In this case, [redacted] claimed that his paperwork said “no contract.” Once we received a copy of the application, it went over to management, and as a result the paperwork did not reflect “no contract,” therefore Mr. [redacted] was charged the early termination fee.
“Free terminal and free paper” applies as long as Mr. [redacted] continues the services with us. As he requested to close the account, we had to issue a depreciation fee on the equipment, a charge of $100.00.

I have attached my response in the form of word. This document consists of the email conversations I had with the merchants daughter. Ms [redacted] was the translator for the owner during the process.

Two red flag: If it was $199 fee for machine download, we was never informed of this fee at the time the machine was sent to us in 2015. Can you present a document that show this fee was mentioned with my consent? Also if there was such a fee like that, why it...

was not collected in 2015 when the machine was sent to us?
The fact that Retech took $450 from our bank account without authorization and agreement showing our money was inappropriate taken.
We are demanding a full amount of $450 to be returned immediately.
A good business won't take a customer's money out of his bank account when he switches service provider.
Thanks.

Please refer to your equipment rental agreement form for conditions of the machine, and how charges will be associated. As mentioned before, we will send you a partial refund for the machine. That check will be sent out today.

I am rejecting this response because:
This is the 4th different "reason" why we were charged $11. It is my understanding that throughout the last few weeks and my bugging them about giving me a legitimate reason for these charges (and rejecting each one given because they were not legitimate), they really have no idea why it was charged - yet refuse to refund it. There was a batch date listed on the transaction summary of 5/2 - May 2nd. No other information on this charge. If it was a March transaction, it would have been noted as such. Again, this is something that seems to be an ongoing issue with this company. They pull funds from cancelled accounts and can never explain what they are because its fraudulent.

Please see attachment for my response.