ReTech

Made a order in April,2013 for 2 replacement boards, Wrong boards sent, and have been calling all summer to either have correct boards sent or refundMade an order on 13 April for 2 replacement boards.Order# [redacted], the wrong boards were set, I contacted retech , they said send boards back and old boards also for comparison, they never returned calls! After repeated calls and messages, finally was refered to Tech. who asked for added TV info and Ser.#'s , gave them all info over 2 weeks ago and was told they would return call by Monday sept30th, have not received a return call, would now like a REFUND!Desired SettlementIt is apparent they are not interested in getting me the correct boards or returning any calls from sales, tech's or anybody, this has gone on all summer long since april, I wish to have a complete refund, my phone # is [redacted] # is [redacted] They need to either send me a check or contact me to credit my card account, the card # I gave them is the same card, but the company changed my number when the card expired and was reissued.Business Response Contact Name and Title: RetechContact Phone: [redacted]Contact Email: [redacted]We definitely dropped the ball on this, I'm not sure why we allowed, much less requested that Mr. [redacted] send his old boards in, that doesn't make any sense at all. We will send out a full refund via check as requested.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have heard (3)Three times from two different people at ReTech, that the "Check is in the mail", I do not trust them, when I receive the check I will consider the matter closed, But because of their past practice, I believe they would tell the Revdex.com the same story they have told me. When I receive payment I will contact you, the Revdex.com, and we can then say the case is closed. Thank You Revdex.com, [redacted]

I ordered a replacement lcd for my tvthe one I recieved was brokei tryed to contact seller he never respondedi filed a clame with my credit card and they denied my clame due to me not sending back the defective lcdi was never contacted by seller to return lcdnow I am continuing to try to reopen my clame with[redacted] but they wont reopen the caseProduct_Or_Service: lcd replacementDesired Settlementi want my money back from this crook

ordered a RCA power supply board on January 21st. It arrived on the February the 3rd installed in tv and that the baoard only partiall worked. we called Ben on the 4th of february and he said he would have to get back to us on Thursday or Friday. I tried to call him on Thursday as I had a customer waiting for the set. Left message on answering machine. Friday I called again and left another message on both sales and returns department answering machines. I called again on monday the 10th still no call back the 11th I again left message. No one answering phones and no call backs.At this point we are wondering about the company being legitimate.Desired SettlementAs we explained to Ben we still need the part but if they can not supply it please let us know and refund our money.Business Response Unfortunately, this version if events is essentially true. During February and the first couple of days in March we experienced a myriad of problems that resulted in a lot of communication issues, both through email/website and phones. All of these issues have since been resolved and we've added a web based RMA system with redundancy to prevent something like this from EVER happening again. To get this resolved, just log in to your account and click the returns button next to the order number in question and it will start the RMA programjust mention in the comments section that this is an issue from February and we'll get it refunded in full immediately, you won't even need to wait for the part to be sent back. Our customer service track record has been impeccable with the exception of the few weeks in which we had these problems, we make no excuses for the perceived lack of attention during that time but hope that the overall impression one takes from this would give significant consideration to the four years of great service and less to this small window in which we failed to maintain our reputation. We are very sorry for any problems experienced and assure everyone that we've taken appropriate steps to ensure this never happens again.

ordered a part from Retech never recived the parton 6/24/14 Order #41916 and 6/25/14 order #41967 I ordered parts and still have not received them. I have called and called no one will answer the phone, leave messages no one will return calls. I have emailed them and no response. One of the orders was paid thru[redacted] and I was able to recover that amount. I would just like my money back,$54.89 I have since re-ordered the part from somewhere else. I contacted my bank for the refund and they were no help. As far as I can tell the business is still operating and taking orders via internet and stealing money from consumers. This website needs to be taken down it apprears to be fraud. Desired SettlementI woulld like a refund of $54.89 that was paid to retechtv for an item that was never recieved.

Part purchased ([redacted]). Part delivered, did not work properly. Called Retech, informed a new part would be sent. No part received as yet.Part purchased ([redacted]) on 1/24/2014 for $109.98 plus $9.50 shipping for a total of $119.48. Part did arrive but was non functioning. I phoned Retech and I was told a new part would be sent to me. As of today, 12/22/2014 no part received. Calls and emails during the entire period have received no response. In moving some items for Christmas I came across the non functioning TV and decided to try again to make contact. I became very concerned when the website was down, phone disconnected and in seeing the web postings and other complaints.Desired SettlementRefund the amount I was charged or supply an operational part immediately.

I have been trying to contact someone about opening a RMA, which is required to make a return, so that I may return and not-needed item. My first inquiry received a response, but the customer service representative just stopped responding to messages and failed to provide any RMA information. I have since tried contacting them via phone, leaving messages daily, and have sent numerous e-mails.Product_Or_Service: Philips Magnavox Power Supply [redacted]Order_Number:[redacted]Desired SettlementI would like to be refunded for my product, as their website states a 180-day return policy.Business Response I'm really not sure why this complaint was filed, the last email was from me to Mr. [redacted] and it included the RMA number for him to return this for a refund. I've included all emails between us below. Just to be clear, the RMA was set up on Dec 11th, the same day it was requested. The RMA number is [redacted], please see all emails from Dec 11th below:"Hey, I'm sorry, this interchange is generally for tech support and all the emails come to me---I've been in the hospital with pneumonia for the last week. Have you called the returns line? The phone number is on the website and in your confirmation and tracking emails---it's [redacted], extension * is for returns, but you can press 1 for sales and get an RMA set up too.If calling isn't convenient for you, or really since you've got me via email already anyway, I can go ahead and set up the RMA for you. Your RMA number is going to be [redacted], please write that on the outside of the box when you send it back in. All I need from you is the reason for the return and to let you know that we offer free tech support should you need any assistance.Thanks, and sorry for the difficulties getting together on the RMA![redacted]RetechTV.com[redacted]-------- Original Message --------Subject: [redacted]From: [redacted]Date: Wed, December 11, 2013 9:33 pmTo: [redacted]Hi there! You've received a message from a visitor while you were away. They were on h[redacted]The user's message follows:----This will be my third attempt to contact someone about returning an item. I am very displeased with the customer service. My order number is #[redacted]. I need to return the item I purchased for a refund.Thank you----Name:[redacted]E-mail: [redacted]Phone: [redacted]Web Browser: FirefoxWeb Browser Version: 25.0Operating System: WindowsIP Address: [redacted]

I purchased an online part X-XX-XXXX for my [redacted] tv.. When the part came in it was the wrong part and I have been trying to get a resolve with [redacted] with no avail.. I cannot reach them by phone and no one will return my call.. I have reached out to [redacted] with the correct part number but I cannot get a response as to whether they have the correct part or can get the correct part or refund my credit card..Product_Or_Service: [redacted] XXXX-XXXX-XXXX Power Supply Order_Number: XXXXXDesired SettlementI either want the correct part or my money refunded.. This is poor business communications and leaving your customers out on a limb with no communications is bad business.. [redacted] has the correct part number I need as I have emailed him twice and no response either time.Business Response Hey, I am so sorry about this, we had some major problems during February and the first part of March, but everything should be resolved nowhowever, I'm unable to find any emails from you, so either they have been lost, or I just never got them. So either way, I'm going to need all the info on this again, I hate to make you repeat yourself but I need the following: What's the part number that you need to get? Has the other order been returned as of yet, or do we need to take care of that as well?Thanks, and again, so sorry about this!Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)My name is [redacted] G [redacted],Here is the lists of email communications I have had with Re-tech over the wrong part and no response from Retech.. I just last week was notified of the correct part you had and I ordered it and it is suppose to be here today. [redacted] never offeed me any assistance and never gave me an rma or any shipping details to send the one I have back.. I am copying all the emails inside this email of what communications I have.. I never could get anyone to answer the phone or call me back after leaving numerous messages.From: RetechTV.com mailto:[redacted]@retechtv.com Sent: Wednesday, February 12, XXXX X:XX PMTo: [redacted]@Eagle1online.orgSubject: Order confirmation for order #XXXXXThank you for placing your order with RetechTV.com!This email is to confirm your recent order.Date 02/12/2014Shipping address:[redacted]r Road[redacted], Georgia XXXXXUnited StatesBilling address[redacted]r Road[redacted], Georgia XXXXXUnited States1x [redacted] XXXX-XXXX-XXXX Power Supply - XXXX-XXXX-XXXX for $64.89 eachSubtotal: $64.89 USDShipping: $9.50 USDTotal: $74.39 USD This is the money I need to be returned to my [redacted].Email2Dear [redacted], Thank you for your order from [redacted]! We wanted to let you know that your order (#XXXXX) was shipped via [redacted]t(r) 1 lb or Greater on 2/12/2014. You can track your package at any time using the link below.Shipped To:[redacted] Ministries[redacted] RD[redacted], GA XXXXX-XXXX USTrack Your Shipment: 1Z9384FRYWXXXXXXXXThis shipment includes the following items:Item # Description Qty[redacted] XXXX-XXXX-XXXX Power Supply - XXXX-XXXX-XXXX 1Thank you for your business and we look forward to serving you in the future!RetechTV.comPhone: 888.294.4051Email: [redacted]@retechtv.comWebsite: www.retechtv.com Email3Hey, sorry to hear that! What's your order number and what was sent to you?[redacted]RetechTV.com888.294.4051 [redacted]@retechsales.com Original Message Subject: [redacted]@Eagle1online.org_wrote_you_a_noteFrom: [redacted] Date: Tue, February 18, XXXX X:XX pmTo: [redacted]@retechsales.comHi there! You've received a message from a visitor while you were away. They were on http://www.retechtv.com/The user's message follows:I need someone to call me on a part I got in that is wrong pleaseName: [redacted]E-mail: [redacted]@Eagle1online.orgPhone: XXX-XXX-XXXXOperating System: WindowsIP Address:[redacted]Gotcha, that's why we put that note right below the compatibility list letting you know that your TV came in multiple configurations and may or may not use this power supply, especially with [redacted]s you always have to open them up to get your part number. So do you want me to see if we have the other one in stock and set this one up for return and refund?Thanks![redacted]RetechTV.com888.294.4051 [redacted]@retechsales.com Original Message Subject: RE: [redacted]@Eagle1online.org_wrote_you_a_noteFrom: "[redacted]" Date: Wed, February 19, XXXX X:XX pmTo: Thanks for contacting me back [redacted],Below is the orderI ordered this per you web page matching the model number however it is not nowhere near the correct part.. The Part number I am in need of is this dps-379ap a Thank you [redacted] Dear [redacted], Thank you for your order from [redacted]! We wanted to let you know that your order (#XXXXX) was shipped via [redacted]t(r) 1 lb or Greater on 2/12/2014. You can track your package at any time using the link below.Shipped To:[redacted] Ministries[redacted] RD[redacted], GA XXXXX-XXXX USTrack Your Shipment: 1Z9384FRYWXXXXXXXXThis shipment includes the following items:Item # Description Qty[redacted] XXXX-XXXX-XXXX Power Supply - XXXX-XXXX-XXXX 1 From: [redacted]@retechsales.com mailto:[redacted]@retechsales.com Sent: Wednesday, February 19, XXXX X:XX PMTo: [redacted]Subject: RE: [redacted]@Eagle1online.org_wrote_you_a_note Hey, sorry to hear that! What's your order number and what was sent to you? [redacted]RetechTV.com888.294.4051 [redacted]@retechsales.com Original Message Subject: [redacted]@Eagle1online.org_wrote_you_a_noteFrom: [redacted] Date: Tue, February 18, XXXX X:XX pmTo: [redacted]@retechsales.comHi there! You've received a message from a visitor while you were away. They were on http://www.retechtv.com/The user's message follows:I need someone to call me on a part I got in that is wrong pleaseName: [redacted]E-mail: [redacted]@Eagle1online.orgPhone: XXX-XXX-XXXXOperating System: WindowsIP Address:[redacted]No one would respond back to me from email number 4.. Email5 is my new order for the correct part.Thank you for placing your order with RetechTV.com!This email is to confirm your recent order.Date 03/26/2014Shipping address:[redacted]r Road[redacted], Georgia XXXXXUnited StatesBilling address[redacted]r Road[redacted], Georgia XXXXXUnited States1x [redacted] XXXX-XXXX-XXXX Power Supply - XXXX-XXXX-XXXX for $49.99 eachSubtotal: $49.99 USDShipping: $9.50 USDTotal: $59.49 USDEmail6Dear [redacted], Thank you for your order from [redacted]! We wanted to let you know that your order (#XXXXX) was shipped via [redacted]t(r) 1 lb or Greater on 3/27/2014. You can track your package at any time using the link below.Shipped To:[redacted] Ministries[redacted] RD[redacted], GA XXXXX-XXXX USTrack Your Shipment: 1Z9384FRYWXXXXXXXXThis shipment includes the following items:Item # Description Qty[redacted] XXXX-XXXX-XXXX Power Supply - XXXX-XXXX-XXXX 1Thank you for your business and we look forward to serving you in the future!RetechTV.comPhone: 888.294.4051Email: [redacted]@retechtv.comWebsite: www.retechtv.com This part is due here today..All I want is the correct part and my money back on the wrong part..[redacted]Final Business Response Hey, I am so sorry about this, we had some major problems during February and the first part of March, but everything should be resolved nowhowever, I'm unable to find any emails from you, so either they have been lost, or I just never got them. So either way, I'm going to need all the info on this again, I hate to make you repeat yourself but I need the following: What's the part number that you need to get? Has the other order been returned as of yet, or do we need to take care of that as well?Thanks, and again, so sorry about this!

second complaint submitted and still no response from retech or Revdex.com. I ordered a part for an[redacted] tv and was charged for the part but the part never camThis company has taken my money and failed to deliver the part over 2 months now. They continue to take orders from their website and taking money but have no intentions of shipping the product. I have left many many voice-mails and emails with no responses. I see from Revdex.com complaints that many other people are still having the same problems, is this not illegal? How can they continue to operate without someone shutting them down? I would just like the Revdex.com to contact me so I know what is going on with either my part ordered or return on money...... Thank you Desired SettlementI would just like to be reimbursed the money they have taken from me. $130.00

Ordered a part for my TV on 8-13-14 and I have never received it. I have tried multiple times to call, left my number, website down for weeks now.I ordered a part for my TV on 8-13-14 and I have never received it. I have tried multiple times to call, left my number no one ever replies, their website has been down for weeks now.Thank you for placing your order with RetechTV.com!This email is to confirm your recent order.Date 08/13/2014Shipping address:United StatesBilling addressUnited States1x [redacted] X Main Board - [redacted] for $29.99 eachSubtotal: $29.99 USDShipping: $9.50 USDTotal: $39.49 USDDesired SettlementI would like them to return my money.

Order issues up front.Lack of response on returnI ordered part number BNXX-XXXXXA on 2-18-14I called and emailed Retech on 2-18 and 2-19 to let them know that I wanted the replacement model instead of this model as the replacement was 25.00 less expensive. I received no reply by email or phone. I have all emails to prove correspondence.I received the part in the mail (BNXX-XXXXXA)I called Retech to return the item as I didnt need it after all. No answer.I e-mailed Retech and received a reply from [redacted] asking me which order I was talking about?I then sent [redacted] a copy of the invoice and have received no response.I called three times again yesterday...no answer.Returns shouldnt be this hard.Desired SettlementRefund of the 129.99 purchase priceOrder number is 39774Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]@retechsales.comUnfortunately, this version if events is essentially true. The latter part of February and the first couple of days in March we experienced a myriad of problems that resulted in a lot of communication issues, both through email/website and phones. All of these issues have since been resolved and we've added a web based RMA system with redundancy to prevent something like this from EVER happening again. Our customer service track record has been impeccable with the exception of the three weeks in which we had these problems, we make no excuses for the perceived lack of attention during that time but hope that the overall impression one takes from this would give significant consideration to the four years of great service and less to this small window in which we failed to maintain our reputation. We are very sorry for any problems experienced and assure everyone that we've taken appropriate steps to ensure this never happens again.