Mr [redacted] , I want to apologize for having our shop work on your Mercury TracerYou and I have not spoken for some time and your dissatisfaction was made clear to me through social media I am sorry you did not see fit to contact me in person, but that is your choiceI hope you can find a shop that will meet your needs and I would be happy to refer you to several should you choose to contact meMy phone number is [redacted] *** and I am in my office Monday and Wednesday 9-Tuesday and Thursday 2-and Friday 9-I am sorry that we were unable to predict the problems that were to reveal themselves when you first came to us with the TracerMy offer to reimburse you for the tow is still on the table
Complaint: ***
I am rejecting this response because:
I find it insincere at bestWe did talk, at length on the phoneI am sorry I ever had my car repaired thereMultiple, multiple, times
Regards,
*** ***
Mr. [redacted], I want to apologize for having our shop work on your Mercury Tracer. You and I have not spoken for some time and your dissatisfaction was made clear to me through social media. I am sorry you did not see fit to contact me in person, but that is your choice. I hope you can find a...
shop that will meet your needs and I would be happy to refer you to several should you choose to contact me. My phone number is [redacted] and I am in my office Monday and Wednesday 9-5 Tuesday and Thursday 2-5 and Friday 9-1. I am sorry that we were unable to predict the problems that were to reveal themselves when you first came to us with the Tracer. My offer to reimburse you for the tow is still on the table.
Mr [redacted] , I want to apologize for having our shop work on your Mercury TracerYou and I have not spoken for some time and your dissatisfaction was made clear to me through social media I am sorry you did not see fit to contact me in person, but that is your choiceI hope you can find a shop that will meet your needs and I would be happy to refer you to several should you choose to contact meMy phone number is [redacted] *** and I am in my office Monday and Wednesday 9-Tuesday and Thursday 2-and Friday 9-I am sorry that we were unable to predict the problems that were to reveal themselves when you first came to us with the TracerMy offer to reimburse you for the tow is still on the table
Complaint: ***
I am rejecting this response because:
I find it insincere at bestWe did talk, at length on the phoneI am sorry I ever had my car repaired thereMultiple, multiple, times
Regards,
*** ***
Mr. [redacted], I want to apologize for having our shop work on your Mercury Tracer. You and I have not spoken for some time and your dissatisfaction was made clear to me through social media. I am sorry you did not see fit to contact me in person, but that is your choice. I hope you can find a...
shop that will meet your needs and I would be happy to refer you to several should you choose to contact me. My phone number is [redacted] and I am in my office Monday and Wednesday 9-5 Tuesday and Thursday 2-5 and Friday 9-1. I am sorry that we were unable to predict the problems that were to reveal themselves when you first came to us with the Tracer. My offer to reimburse you for the tow is still on the table.