Retirement Investment Services Group, Inc.

Thank you for being a loyal Chrysler customer. It is my goal at Spartanburg Chrysler Dodge Jeep Ram to ensure a great service experience to all customers that walk in the door. I apologize that Chrysler corporation and Mopar Service Contracts are both giving you a hard time about the
rental and are only covering days. That part is totally out of my control, your issue is with Chrysler Corporation and Mopar not with Spartanburg Chrysler Dodge Jeep Ram. There is no reason to send a Revdex.com complaint against us when my company hasn't done anything wrong. You stated that the only employee you spoke to here was *** and she did a great job. With that being said, I have authorized an additional days on the loaner car you will be provided from us. This will give you days, which should be plenty of time to complete the repair I would appreciate it if you speak to my service manager, *** ***, if you have any other questions or concerns rather than filing complaints. We try to be as reasonable as possible, and understand that your life must go on despite have car trouble. I will also have my technician take a look at your turn signal so we can try to fix that concern as well. I hope that your newborn is doing great, I have a week old at home and know the importance of having a reliable vehicle at all times. If you need anything don't hesitate to contact us directly

To Whom It May Conern:Customer satisfaction is one of our main priorities. When Mr*** purchased his vehicle he supplied the dealership with his employment information, which indicated that he worked in a manufacturing environment. The insurance was personal insurance and they
wished to title the vehicle in Mr *** name. There was no way for us to sell any commercial coverages on the truck since there was no commercial insurance in place and no business records of any sort. When I spoke with Mr and Mrs *** after their total loss, they proceeded to tell me that they started using the truck for commercial use weeks after purchasing the truck. When I reviewed the video in finance, they did say that they were going to use the truck to pull boats and trailers. The majority of my diesel truck customers pull trailers and boats for pleasure. They never stated that they had a transport business. We sent ** *** a check for $*** which is the prorated refund for the gap insurance and tire/wheel coverage. There wasn’t a refund for the 100,miles/5year(whichever comes first) extended service contract, since the truck had over 99,miles on it at the time of total loss, and there is a $cancellation fee. *** did not personally call ** *** on this matter, since he doesn’t handle service contract cancellations. *** handles all cancellations and she has contacted ** *** numerous times to see what is going on with the account and has been told the customer’s file is only accessible by the customer. I know it is uncommon for someone to run out of extended coverage that quickly due to miles, but in this case that is what happened. I apologize for any miscommunication, but the dealership cannot issue a refund when there isn’t a refund due. Please contact me with any future questions or concernsSincerely,*** ***General Manager

I apologize the vehicle wasn't repaired on the customer's first visit, customer satisfaction is my top priority. Spartanburg Chrysler Dodge Jeep will be contacting the customer to bring their vehicle to be repaired. We would like to do this when it is most convenient for the customer and
expedite the process so the customer isn't without their vehicle for an extended time period The customer can reach out to me directly at (864) ***-*** if they have any additional questions or concerns. Sincerely,A*** P***General Manager

[redacted],I received your message this morning and per our conversation you resent the email to a different email address.  It is my main priority that every customer of Spartanburg Chrysler Dodge Jeep Ram receives excellent customer service.  I apologize on behalf of the service advisor and...

the dealership for the lack of customer service Mr and Mrs [redacted] received during this radio/navigation installation. After the complaint was filed by Mr [redacted], he contacted my service manager, Mike P[redacted].  Once Mike was informed of the situation he checked on the radio/navigation coverage.  On 11/18/16 Mike ordered Mr [redacted]s radio/navigation replacement.  On 11/22/16 Mrs [redacted] brought the vehicle in for the installation, she waited 20-30 minutes for the installation.  There was a $100 deductible from the warranty company that the service department paid for because of Mr and Mrs [redacted]'s inconvenience. Please let me know if there is any additional information you may need.  Also, let me know if there is anything I can do for Mr and Mrs [redacted].Amit P[redacted]General ManagerSpartanburg Chrysler Dodge Jeep Ram

Revdex.com:
Thank you so much for being understanding and not giving me the run around like everyone else. I spent 2 hours calling Mopar and Dodge CAC back and forth this morning. Now I am aware it was a Chrysler/Dodge problem since you explained. Thank you for understanding that with a newborn and 4 other small kids age 10, 6, 3, and 20 months, being without a car, is scary. Thank you for extending the rental beyond 5 days so I am not stressed out because I have been very stressed since yesterday. And yes, you have a wonderful employee, [redacted]. I had to let you know. She has a stressful job, I can tell because of the amount of customers that are always waiting and talking to her. Her customer service skills are beyond exceptional -- always calm, collected, and informative. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mrs M[redacted], We appreciate you and your family purchasing so many vehicles from us.  We try to make sure everyone has a pleasant experience at our dealership if they are repeat customers or new customers.  I apologize for any miscommunication that may have occurred.  M[redacted] the...

Business Manager spoke to your husband when he called up here.  He told M[redacted] that the bank wasn't going to do the loan, M[redacted] told him that we would cash the Wells Fargo contract.  The loan officer at your credit union called and spoke to W[redacted] about the loan as well.  She requested a Kelly Blue Book bookout sheet on the vehicle.  W** advised her that we use BlackBook and NADA since those are the values that our lenders use and that he was unable to produce a VIN specific Kelly Blue Book value, but a generic one could be found on KBB.com.  As far as the accident damage is concerned, the accident didn't compromise the structural or mechanical integrity of the car.  We did an inspection on the car before we put it on the lot.  I apologize that you feel you received bad service.  I know it isn't much, but I would like to buy you a gift certificate to a local restaurant so you and your husband can go out to dinner.  Please reach out to me if you want to take me up on my offer or if you want to further discuss this matter. Sincerely, Amit PatelGeneral Manager Spartanburg Chrysler Dodge Jeep Ramemail: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
[redacted]

We make every effort to make every customer happy with their vehicle.  The power steering issue has already been fixed by our service department. Ms. [redacted] did come in to trade the vehicle and her payments would go up $20 from what she is currently paying.  The replacement vehicle is a...

new 2017 model and would have been drastically more even if she purchased the new on back in June of 2016.  The value of the Jeep isn't $9,000 less than she paid for it.  We were willing to give Ms [redacted] 2017 model and take the 2014 on trade, however she wants the same payment and this isn't feasible.  The last conversation I had with Ms [redacted] was that she was going to seek legal counsel on this matter, therefore I stopped the process. Please have Ms. [redacted] reach out to me directly if she would like to take the 2017 model or have us take another look at her 2014 model.

My ultimate goal is to make people aware of unethical business practices that are being utilized and the lack of honesty in regards to resolving customer complaints.They have failed to refund the money added on to my loan in a timely fashion. I let the time frame provided by them to pass and...

attempted to call management to resolve the issue with them directly, only to have them avoid my phone calls, and to not return them as promised.The warranty was added without permission, it is $4,000 extra that I was not given the proper opportunity to decide for myself. The money should have been refunded in the time frame that I was promised, which has not  been done.

At Spartanburg Chrysler Dodge Jeep Ram it is our goal to make sure every customer has a pleasant experience while purchasing a vehicle.  I didn't receive any message,s nor did the finance manager, [redacted] about your cancellation claim, otherwise I would have contacted you immediately.  I looked through your file and saw where you acknowledged the extended service contract on four separate documents and also verbally on video several more times.  I apologize if there was any confusion about this service contract or what it entails.  I checked on the status of the refund earlier this week, the check was sent to [redacted] Bank on May 30th in the amount of $4,000.  This credit should reflect on your account by Monday at the latest.  Please contact me if it doesn't reflect on your account.  I hope this letter answers all of your concerns and let me know if there is anything else I can do for you in the future.Sincerely,[redacted]General Manager