***,I received your message this morning and per our conversation you resent the email to a different email address It is my main priority that every customer of Spartanburg Chrysler Dodge Jeep Ram receives excellent customer service I apologize on behalf of the service advisor and the dealership for the lack of customer service Mr and Mrs [redacted] received during this radio/navigation installationAfter the complaint was filed by Mr [redacted] , he contacted my service manager, Mike P [redacted] Once Mike was informed of the situation he checked on the radio/navigation coverage On 11/18/Mike ordered Mr [redacted] s radio/navigation replacement On 11/22/Mrs [redacted] brought the vehicle in for the installation, she waited 20-minutes for the installation There was a $deductible from the warranty company that the service department paid for because of Mr and Mrs [redacted] 's inconveniencePlease let me know if there is any additional information you may need Also, let me know if there is anything I can do for Mr and Mrs [redacted] .Amit P***General ManagerSpartanburg Chrysler Dodge Jeep Ram
At Spartanburg Chrysler Dodge Jeep Ram it is our goal to make sure every customer has a pleasant experience while purchasing a vehicle I didn't receive any message,s nor did the finance manager, [redacted] about your cancellation claim, otherwise I would have contacted you immediately I looked through your file and saw where you acknowledged the extended service contract on four separate documents and also verbally on video several more times I apologize if there was any confusion about this service contract or what it entails I checked on the status of the refund earlier this week, the check was sent to [redacted] Bank on May 30th in the amount of $4, This credit should reflect on your account by Monday at the latest Please contact me if it doesn't reflect on your account I hope this letter answers all of your concerns and let me know if there is anything else I can do for you in the future.Sincerely, [redacted] ***General Manager
Revdex.com: Thank you so much for being understanding and not giving me the run around like everyone elseI spent hours calling Mopar and Dodge CAC back and forth this morningNow I am aware it was a Chrysler/Dodge problem since you explainedThank you for understanding that with a newborn and other small kids age 10, 6, 3, and months, being without a car, is scaryThank you for extending the rental beyond days so I am not stressed out because I have been very stressed since yesterdayAnd yes, you have a wonderful employee, [redacted] I had to let you knowShe has a stressful job, I can tell because of the amount of customers that are always waiting and talking to herHer customer service skills are beyond exceptional -- always calm, collected, and informativeI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
***,I received your message this morning and per our conversation you resent the email to a different email address It is my main priority that every customer of Spartanburg Chrysler Dodge Jeep Ram receives excellent customer service I apologize on behalf of the service advisor and the dealership for the lack of customer service Mr and Mrs [redacted] received during this radio/navigation installationAfter the complaint was filed by Mr [redacted] , he contacted my service manager, Mike P [redacted] Once Mike was informed of the situation he checked on the radio/navigation coverage On 11/18/Mike ordered Mr [redacted] s radio/navigation replacement On 11/22/Mrs [redacted] brought the vehicle in for the installation, she waited 20-minutes for the installation There was a $deductible from the warranty company that the service department paid for because of Mr and Mrs [redacted] 's inconveniencePlease let me know if there is any additional information you may need Also, let me know if there is anything I can do for Mr and Mrs [redacted] .Amit P***General ManagerSpartanburg Chrysler Dodge Jeep Ram
At Spartanburg Chrysler Dodge Jeep Ram it is our goal to make sure every customer has a pleasant experience while purchasing a vehicle I didn't receive any message,s nor did the finance manager, [redacted] about your cancellation claim, otherwise I would have contacted you immediately I looked through your file and saw where you acknowledged the extended service contract on four separate documents and also verbally on video several more times I apologize if there was any confusion about this service contract or what it entails I checked on the status of the refund earlier this week, the check was sent to [redacted] Bank on May 30th in the amount of $4, This credit should reflect on your account by Monday at the latest Please contact me if it doesn't reflect on your account I hope this letter answers all of your concerns and let me know if there is anything else I can do for you in the future.Sincerely, [redacted] ***General Manager
Revdex.com: Thank you so much for being understanding and not giving me the run around like everyone elseI spent hours calling Mopar and Dodge CAC back and forth this morningNow I am aware it was a Chrysler/Dodge problem since you explainedThank you for understanding that with a newborn and other small kids age 10, 6, 3, and months, being without a car, is scaryThank you for extending the rental beyond days so I am not stressed out because I have been very stressed since yesterdayAnd yes, you have a wonderful employee, [redacted] I had to let you knowShe has a stressful job, I can tell because of the amount of customers that are always waiting and talking to herHer customer service skills are beyond exceptional -- always calm, collected, and informativeI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]