Retrax Holdings LLC

We apologize for the issues that Kevin has encountered with his cover, however, the fading of the cover is not covered by our warranty and is classified under wear and tearThe cover is over ears oldWe have attached a copy of our warranty statement for the cover that our customer
has (Retrax One)All of this information is accessible on our website (www.retrax.com)The cover has a one year full warranty and a lifetime limited or pro-rated warranty after the one full warrantyWe do not offer a lifetime full warranty on any product we offer. We can assist *** in getting the parts he needs to replace the once he has for less than the $1,that he has stated as long the parts are still in productionPlease have him call ###-###-#### and ask for the Customer Service LeadSincerely,Retrax Holdings LLC

We apologize for the issues that *** has encountered with his cover, however, we have offered him a replacement part under the limited lifetime warranty which is based on the age of his replacement partThe part the customer has on his truck was manufactured in April of I have
attached a copy of our warranty statement for the cover that our customer has (Retrax One)All of this information is accessible on our website (www.retrax.com)Retrax has responded to all of ***’s requests in a timely manner and he has been given his options for replacing the partSincerely, Retrax Holdings LLC

I am rejecting this response because: Your covers FAIL in the SAME SPOT and SAME place ALL Three Time. Every time it Fail that's $a popWhat kind of warranty is that? Your covers should last long then thatand also they should not being braking in the same place all three timesThat's lemon LAW

We are currently working with Mr. [redacted] to resolve this issue. Sincerely, Retrax Holdings LLC