Retrieval-Masters Creditors Bureau

Dear [redacted] please be aware of the following timeline of events your intial complaint with the Revdex.com was received on The letter you received in January was generated prior to these eventsAgain we apologize for any inconvenience rest assure that you will not be hearing from us again regarding this account numberBest regards

[redacted] , thank you for your response, it appears that your dispute/complaint with our client is beyond our controlWith that being said the requested itemized statement which we believe addresses most of your concerns in regards to what you are being billed for has been sent to your address that we have on fileOur collection efforts at the point will cease and our client will be notified of suchIt is important to add that we can not control the actions of the original holder of the debt once returnedPlease let us know if we may be of further assistance

Dear [redacted] please provide us with your daughters number so that we may expedite your request if it is in fact the number we are dialingOur records indicate one number on file for this account and we have requested all call recordings to research your claims

Dear [redacted] ***,We have reached out to our client [redacted] once again and they have confirmed that two requests have been sent to the credit bureaus to update your account to a paid status on and Seeing that both requests were within a single day time frame, and the credit bureaus can take up to an additional days to process requests; therefore if your account does not reflect the updated status, it should be reflected within a week or so We apologize for any inconvenience this may have caused you

Dear [redacted] ***, please be advised of the following as it pertains to your complaintYour check was located and processed on 3/*/we are sorry for the delay and the undue concern it causedPlease accept our apologyBest regards

Dear [redacted] , please be advised of the following as it pertains to your complaint with the Revdex.comWe contacted our client who refereed your account with our agency on 1/*/to recover $for a subscription of "For Prosperity" forecastWe were able to obtain from them the original signed order form and an itemized break down of payments received and owed (attached)According to our client records you made payments toward the subscription you are now denyingIn any event we have ceased our collection efforts and advised our client of your disputeyou will not hear from us regarding this account againYour credit has not been effected by our collection effortsPlease let us know if we may be of further assistance

Dear [redacted] please be advised of the following as it pertains to your complaint filed with the Revdex.comOn 22013, the services were ordered by *** [redacted] On our client reported a $payment on this account and recalled the accountWe have no record of contact with you regarding this accountPerhaps your complaint is referring to a converstaion with the laboratory and or the 2nd collection agency used on this accountIn any event we have requested that any negative marks place on this account by our agency be removed the confirmation# for this request is [redacted] Please let us know if we may be of further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Please be advised of the following as it pertains to complaint ID# [redacted] On October **, our client [redacted] placed [redacted] account with our agency to recover funds for labs services provided on April [redacted] On the account was paid in full*** [redacted] requested a paid in full letter/deletion letterOn [redacted] confirmed receipt of letter via emailOn we received a call from [redacted] requesting that we call [redacted] to expedite the deletion processWe called and obtained a deletion confirmation # [redacted] On [redacted] received a call from our agency and was provided the confirmation numberWe trust that the desired resolution was obtained for the consumer and apologize for any undue concern during the resolution processPlease let us know if we may be of further assistance

Dear [redacted] ***, After carefully reviewing your account we have concluded the following: A payment was received from you back in February in the amount of $At the time the payment was received, your account had been recalled by our client [redacted] , and was no longer an account of ours When an account, like yours, is client recalled and is no longer an account of ours, we are unable to cash your money order; and instead, we forward such payment to our client for processing Which we did just that, forwarded your money order in the amount of $on to our client, [redacted] Upon receiving your complaint, we contacted our client [redacted] and inquired about the payment, which they have informed us that the payment in the amount of $was posted to your account on Because we are a third party agency, we do not report to the credit bureaus for all of our clients, one of our clients that we do not report for is [redacted] [redacted] reports their own consumers to the credit bureaus, and they report the consumers before we receive the accountsIt is our understanding that our client, [redacted] [redacted] , does not remove accounts from the credit bureaus upon payment, rather they update the consumer’s credit to a paid status We have notified our client of your credit concerns Please let us know if we may be of further assistance

Dear [redacted] , please be advised of the following as it pertains to your complaint filed with the Revdex.comOn November [redacted] , our client Laboratory Corporation of America placed the account number referenced in your complaint with our agency to recover fundsfor laboratory services provided on The services were ordered by [redacted] On February [redacted] we received a request for and itemized statement to be sent to you in regards to this bill your account was placed on a day hold during that period On our client recalled your account and our collection efforts ceasedAny information sent to the credit bureau was removedOnce our client recalls the account we have no control over their actionsIn this case the account was returned to us on On we received your dispute and immediately removed your account from our collection process, your credit has not been effected in any way by our efforts and our client has been made aware of suchPlease accept our apology and let us know if we may be of further assistance

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedWe will continue to follow up regarding our complaint against the collections agent themselves Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Dear [redacted] , please be advised of the following as it pertains to your complaintOn 3/ [redacted] a review of your call was conducted and are findings were that you were indeed offered a settlement on the account made payable in two installmentsOne received on the other on The representative who offered the settlement did so within his job parameters however failed to properly code the account as settled which left a balance open on your account.We have reduced your account balance to zero owed and sent you a settled in full letterWe also removed any negative marks reported to any credit bureaus as a result of our collection efforts on this accountPlease accept our sincere apology for any inconvenience causedBoth representatives have received addition training in the area of there errorsWe trust that these actions address your concernsPlease let us know if we may be of further assistanceBest regards