05/31/16Dear MsLinda Clopton On 05/31/16, Retriever of Jackson processed Mr [redacted] 's cancellation letter that he signed and returned with his last response - even though it was improperly backdated to 11/30/(see attached) We have provided adequate information to show that no account was debited by Retriever of Jackson, Inc., other than the account that he set up with our company We have provided banking records and contractual documents in support and now ask that Mr [redacted] provide documentation of what he is claims There is nothing more we can do for this customer and consider this matter resolved Sincerely, [redacted] , Operations ManagerRetriever of Jackson, Inc
RETRIEVER OF JACKSON, INCJanuary 8, MsLinda Clopton href="mailto:[email protected]">[email protected] Re: MS Revdex.com Complaint Customer: [redacted] Dear MsClopton: Please accept this letter in response to the complaint filed by [redacted] * [redacted] We reviewed the complaint filed by [redacted] with the Mississippi Revdex.com We have also reviewed the contractual documents executed by the customer as well as any correspondence, billing and service records We deny that any misrepresentations were made by any representative of our company and work diligently to provide the best rates to our customersThe customer signed processing and lease agreements on January 23, and equipment was installed the same day The customer processed with Retriever through May, Our records do not show that the customer contacted us with regards to any problems with the equipment, with the processing service, with the charges or any other matter According to the customer’s complaint, the customer notified [redacted] by text message in May that he needed to pick up the equipment The customer later terminated the processing agreement However, the customer is also obligated on a lease for the equipment and the lease is not terminated When we enter into a business relationship with the customer we intend to see that relationship through and to do everything possible to provide the customer a positive experience We have a large satisfied customer base and work very hard to keep customers satisfied Here, the customer entered into a processing contract and leased equipment for the business Our company provides excellent technical service to customers and we make our living by keeping that equipment in good working order so that the customer can run his business effectively and process his customer’s credit card purchases We also strive to provide the lowest cost for customers and if given the opportunity to evaluate charges once full billing cycles have been reached, we can usually work with the customer to reduce processing charges to a level that is satisfactory to the customer However, in order to do so, the customer has to give us the opportunity to address any concerns We regret that the customer chose to unilaterally terminate the processing agreement without giving us the chance to work with the customer to satisfy her concerns, but the customer entered into binding contracts and we have fulfilled our obligations under the contracts, leaving the customer to fulfill their obligations We cannot terminate the lease agreement and the customer remains bound by the lease I have enclosed a copy of the contractual documents for your reviewSincerely, [redacted] , Operations Manager Retriever of Jackson, Inc
RETRIEVER OF JACKSON, INC June 18, MsLinda [email protected] Re: [redacted] [redacted] *** Dear MsClopton:Please accept this letter in response to the complaint filed by [redacted] of [redacted] ’ [redacted] *** *** We reviewed the complaint that our customer filed with the Mississippi Revdex.com as well as the contractual documents executed by the customer, any correspondence, billing and service records On October 17, 2014, we scheduled an appointment to meet with Mr [redacted] on October That appointment was canceled On January 29, 2015, we scheduled an appointment with Mr [redacted] for January 30, 2015, at 3:p.m Mr [redacted] informed our staff at the time we scheduled the appointment that if he was not available, then we were to meet with his wife, *** We met with Mrs [redacted] as instructed and she agreed to use Retriever of Jackson, Inc.’s services As a result, the customer’s account was set up and some and customary fees were charged to the customer’s account in that processHowever, the customer has not received any equipment and has not processed any transactions with us Our company has gone to great lengths to keep our extensive customer base happy with our services and if given the opportunity, we are normally able to accommodate the unique situations of our customers and alleviate any questions or concerns with our service In accordance with our focus on customer satisfaction, we have canceled Mr [redacted] ’s processing account and waived the early termination fee We will also determine the amount of fees charged to Mr [redacted] and refund those fees Sincerely, [redacted] , Operations ManagerRetriever of Jackson, Inc
RETRIEVER OF JACKSON, INC May 9, MsLinda Clopton [email protected] Re: MS Revdex.com Complaint Customer: [redacted] ID# [redacted] Dear MsClopton: Please accept this letter in response to the complaint filed by [redacted] We reviewed the complaint filed by [redacted] with the Mississippi Revdex.com We have also reviewed the contractual documents executed by the customer as well as any correspondence, billing and service records Mr [redacted] states in his complaint that he previously filed a complaint against Retriever of Jackson, Inc., that he closed his account in and that Retriever of Jackson, Inc., set up a bank draft from a different bank account without his authorization We respectfully deny that any of these actions have occurred Mr [redacted] set up a shopping cart for his website through Retriever of Jackson, Incon November 26, Attached are the contractual documents signed by Mr [redacted] Attached to these documents is a copy of a voided bank check provided by Mr [redacted] for the purpose of setting up an automatic bank draft Also attached is a copy of banking information showing that the fees were being drafted from [redacted] (the same bank on the check provided by Mr [redacted] ) account number ending in ***, which corresponds with the voided check Mr [redacted] provided This is the only bank account from which Retriever of Jackson, Inchas drafted charges from Mr [redacted] and the automatic draft was set up on the account Mr [redacted] provided We have no knowledge of any complaint filed by Mr [redacted] in or in any other year Our records show that our office last correspondence with Mr [redacted] was in and concerned questions about charges reflected on his statement There was no request to close the account in Records show that Mr [redacted] called our corporate office on October 1, and requested information on closing his account and that he did not want it to renew, but was offered a rate review and he accepted Those records also reflect that Mr [redacted] requested a closing form on October 21, and that the form was emailed to him However, Mr [redacted] never submitted the documents required to close the accountI have attached the emails and system notes It appears that Mr [redacted] may have been communicating with a different sales office not affiliated with Retriever of Jackson, Incor is otherwise confusing our company with someone else that is drafting his bank account For example, Mr [redacted] included a form to close a merchant account with his Revdex.com complaint, but the form is not for our account with him The merchant number he included on the form is not one that we use and is believed to be associated with [redacted] , a different company Mr [redacted] ’s merchant number associated with Retriever is included on the banking information sheet that also shows the bank account from which funds are draftedWe will close the account, but Mr [redacted] will need to return the attached form to us immediately after he signs and dates itHowever, we cannot refund any money to Mr [redacted] Sincerely, [redacted] Operations Manager Retriever of Jackson, Inc
RE: Complaint #[redacted] Unfortunately, it does not appear that we can assist the customer We have acknowledged the customer's concerns and given very specific instructions on how to cancel his account both prior to the Revdex.com complaint and have delivered the closing form twice through this complaint process, but Mr [redacted] has still not returned the form that our business uses We have only debited the account [redacted] No other accounts have been debitedNo changes have been made and no additional ACH's have been done Debits from any other account are not associated with Retriever of Jackson, Inc As stated in our earlier responses, Mr [redacted] apparently has an arrangement with another processing company that may also use the name "Retriever" but it is not our business and is not in any way related The merchant number he provided is for a completely different processing company, which he obviously received from that company because it is not one of our numbers Mr [redacted] says that he was advised to mail in a request to cancel on his letterhead That information did not come from us as that is not our policy and has never been our policy Mr [redacted] says that he received a call from his salesperson, "***" who advised that he was making a mistake We do not have anyone employed by the name of [redacted] and never have Mr [redacted] 's sales representative was Mr [redacted] ***, who exchanged multiple emails with Mr [redacted] during account sand dealt with him personally through the process Mr [redacted] says that he was given the number of [redacted] at Retriever Merchant Solutions to address his grievances Ms [redacted] is not and has never been affiliated with Retriever of Jackson, Inc Here is her contact information and place of employment obtained from the internet It should be apparent that although both businesses have as part of their name "Retriever" that they are two separate businesses domiciled in different states The Chicago and Northern Illinois Revdex.com shows that she is employed in that area We do not work with that company and are not in business with that company *** [redacted] Customer Service Manager Retriever Merchant Solutions Credit Card Processing ServicePoint of Sale SystemsCredit Cards & Plans - Equipment & Supplies [redacted] *** [redacted] [redacted] Website: http://WWW[redacted] We have offered Mr [redacted] a solution to his complaint as it applies to our business relationship with him We cannot do anything about a business relationship he has with a different company As we have stated, if Mr [redacted] will return the signed form attached hereto we will promptly close his account If he refuses to submit the required form, then his account will remain open and he will be responsible for all charges Sincerely, [redacted] , Operations Manager Retriever of Jackson, Inc
RETRIEVER OF JACKSON, INC April 20, MsLinda Clopton [email protected] Re: [redacted] [redacted] [redacted] Complaint ID [redacted] Dear MsClopton: Please accept this letter in response to the complaint filed by [redacted] of [redacted] We reviewed the complaint that our customer filed with the Mississippi Revdex.com as well as the contractual documents executed by the customer, any correspondence, billing and service records Our records reflect that the [redacted] processed with us through March 29, However, we have no record of any communication with the merchant, either in writing or orally, requesting the termination of the credit card processing services Our corporate office researched the merchant’s file back to and also has no record of any request to terminate processing services Additionally, our technicians’ names and telephone numbers are on the credit card processing machine and the merchant called one of our technicians regularly during the time the clinic was processing credit card payments Perhaps the merchant mistakenly contacted the wrong processing company We will cancel processing services as requested and a $termination fee will be charged to the merchant in accordance with the processing agreement Our company has gone to great lengths to keep our extensive customer base happy with our services and if given the opportunity, we are normally able to accommodate the unique situations of our customers and alleviate any questions or concerns with our service Had we received a request from the merchant to cancel services we would have complied with the request Sincerely, [redacted] Operations Manager Retriever of Jackson, Inc
RE: Complaint #[redacted] Unfortunately, it does not appear that we can assist the customer We have acknowledged the customer's concerns and given very specific instructions on how to cancel his account both prior to the Revdex.com complaint and have delivered the closing form twice through this complaint process, but Mr [redacted] has still not returned the form that our business uses We have only debited the account [redacted] No other accounts have been debitedNo changes have been made and no additional ACH's have been done Debits from any other account are not associated with Retriever of Jackson, Inc As stated in our earlier responses, Mr [redacted] apparently has an arrangement with another processing company that may also use the name "Retriever" but it is not our business and is not in any way related The merchant number he provided is for a completely different processing company, which he obviously received from that company because it is not one of our numbers Mr [redacted] says that he was advised to mail in a request to cancel on his letterhead That information did not come from us as that is not our policy and has never been our policy Mr [redacted] says that he received a call from his salesperson, "***" who advised that he was making a mistake We do not have anyone employed by the name of [redacted] and never have Mr [redacted] 's sales representative was Mr [redacted] ***, who exchanged multiple emails with Mr [redacted] during account sand dealt with him personally through the process Mr [redacted] says that he was given the number of [redacted] at Retriever Merchant Solutions to address his grievances Ms [redacted] is not and has never been affiliated with Retriever of Jackson, Inc Here is her contact information and place of employment obtained from the internet It should be apparent that although both businesses have as part of their name "Retriever" that they are two separate businesses domiciled in different states The Chicago and Northern Illinois Revdex.com shows that she is employed in that area We do not work with that company and are not in business with that company *** [redacted] Customer Service Manager Retriever Merchant Solutions Credit Card Processing ServicePoint of Sale SystemsCredit Cards & Plans - Equipment & Supplies [redacted] *** [redacted] [redacted] Website: http://WWW[redacted] We have offered Mr [redacted] a solution to his complaint as it applies to our business relationship with him We cannot do anything about a business relationship he has with a different company As we have stated, if Mr [redacted] will return the signed form attached hereto we will promptly close his account If he refuses to submit the required form, then his account will remain open and he will be responsible for all charges Sincerely, [redacted] , Operations ManagerRetriever of Jackson, Inc
Complaint: [redacted] I am rejecting this response because: [redacted] was talked to on a phone conversation in which he said there would be billing adjustments that have never been seenThis was prior to the text sent in May Regards, [redacted]
This guy, [redacted] , came into my business yesterday to tell me about his great credit card machine that he offeredAfter he left, I decided to look up his business, Retriever of Jackson aka Retriever NPC out of McComb, MississippiThe results were astonishingThis man has been in jail multiple times, and I have seen bad review after bad review about how this man is nothing but a fraudThen he ran my business partner's credit score without informing himWe called to ask why he did that because we were not interested in getting his machineHe said he did it to check if he was an American CitizenThen we informed him what he did was illegal, then he HUNG UP ON US, and now he is ignoring all of our phone calls, and we even tried calling his business office and they are super sketchyDON'T DO BUSINESS WITH THIS MAN! HE'S A FRAUDWe called multiple businesses that had placed complaints with him and his company and what they told us was extremely terrifyingDO NOT GIVE THIS MAN YOUR BANK ACCOUNT INFO!!!
RETRIEVER OF JACKSON, INC.June 12, 2015MsLinda [email protected] Re: [redacted] ***Dear MsClopton: Please accept this letter in response to the complaint filed by [redacted] ***.We reviewed the complaint that our customer filed with the Mississippi Revdex.com as well as the contractual documents executed by the customer, any correspondence, billing and service records We do not find that any irregularities exist in the contracts In fact, the customer has not processed any transactions during the short time she has been a customer.Our company has gone to great lengths to keep our extensive customer base happy with our services and if given the opportunity, we are normally able to accommodate the unique situations of our customers and alleviate any questions or concerns with our service In accordance with our focus on customersatisfaction, we have canceled Ms***’ processing account and waived the early termination fee We have also canceled her equipment leaseSincerely, [redacted] [redacted] , Operations ManagerRetriever of Jackson, Inc
RETRIEVER OF JACKSON, INC June 18, MsLinda [email protected] Re: [redacted] [redacted] *** Dear MsClopton:Please accept this letter in response to the complaint filed by [redacted] of [redacted] ’ [redacted] *** We reviewed the complaint that our customer filed with the Mississippi Revdex.com as well as the contractual documents executed by the customer, any correspondence, billing and service records On October 17, 2014, we scheduled an appointment to meet with Mr [redacted] on October That appointment was canceled On January 29, 2015, we scheduled an appointment with Mr [redacted] for January 30, 2015, at 3:p.m Mr [redacted] informed our staff at the time we scheduled the appointment that if he was not available, then we were to meet with his wife, *** We met with Mrs [redacted] as instructed and she agreed to use Retriever of Jackson, Inc.’s services As a result, the customer’s account was set up and some and customary fees were charged to the customer’s account in that processHowever, the customer has not received any equipment and has not processed any transactions with us Our company has gone to great lengths to keep our extensive customer base happy with our services and if given the opportunity, we are normally able to accommodate the unique situations of our customers and alleviate any questions or concerns with our service In accordance with our focus on customer satisfaction, we have canceled Mr [redacted] ’s processing account and waived the early termination fee We will also determine the amount of fees charged to Mr [redacted] and refund those fees Sincerely, [redacted] , Operations ManagerRetriever of Jackson, Inc
January 25, MsClopton: Re: Revdex.com Complaint [redacted] Our company has gone to great lengths to keep our extensive customer base happy with our services and if given the opportunity, we are normally able to accommodate the unique situations of our customers and alleviate any questions or concerns with our service In this case, we have reviewed all contractual documents and correspondence with the customer and deny that any misrepresentation were made or that any fees were hidden, as all fees are clearly set forth on the multiple contractual documents However, in light of Ms***'s desire to terminate the lease before she even began processing, we agree to terminate the leaseThese requests have already been placed, but may take a little time before everything is canceled A UPS call tag has been sent to Ms***'s place of business so that she can return the equipment to us at the expense of Retriever of JacksonWe trust that this satisfactorily resolves Ms***'s complaint and that this matter is now closed.Sincerely, [redacted] , Operations ManagerRetriever of Jackson, Inc
05/31/16Dear MsLinda Clopton On 05/31/16, Retriever of Jackson processed Mr [redacted] 's cancellation letter that he signed and returned with his last response - even though it was improperly backdated to 11/30/(see attached) We have provided adequate information to show that no account was debited by Retriever of Jackson, Inc., other than the account that he set up with our company We have provided banking records and contractual documents in support and now ask that Mr [redacted] provide documentation of what he is claims There is nothing more we can do for this customer and consider this matter resolved Sincerely, [redacted] , Operations ManagerRetriever of Jackson, Inc
RETRIEVER OF JACKSON, INCJanuary 8, MsLinda Clopton href="mailto:[email protected]">[email protected] Re: MS Revdex.com Complaint Customer: [redacted] Dear MsClopton: Please accept this letter in response to the complaint filed by [redacted] * [redacted] We reviewed the complaint filed by [redacted] with the Mississippi Revdex.com We have also reviewed the contractual documents executed by the customer as well as any correspondence, billing and service records We deny that any misrepresentations were made by any representative of our company and work diligently to provide the best rates to our customersThe customer signed processing and lease agreements on January 23, and equipment was installed the same day The customer processed with Retriever through May, Our records do not show that the customer contacted us with regards to any problems with the equipment, with the processing service, with the charges or any other matter According to the customer’s complaint, the customer notified [redacted] by text message in May that he needed to pick up the equipment The customer later terminated the processing agreement However, the customer is also obligated on a lease for the equipment and the lease is not terminated When we enter into a business relationship with the customer we intend to see that relationship through and to do everything possible to provide the customer a positive experience We have a large satisfied customer base and work very hard to keep customers satisfied Here, the customer entered into a processing contract and leased equipment for the business Our company provides excellent technical service to customers and we make our living by keeping that equipment in good working order so that the customer can run his business effectively and process his customer’s credit card purchases We also strive to provide the lowest cost for customers and if given the opportunity to evaluate charges once full billing cycles have been reached, we can usually work with the customer to reduce processing charges to a level that is satisfactory to the customer However, in order to do so, the customer has to give us the opportunity to address any concerns We regret that the customer chose to unilaterally terminate the processing agreement without giving us the chance to work with the customer to satisfy her concerns, but the customer entered into binding contracts and we have fulfilled our obligations under the contracts, leaving the customer to fulfill their obligations We cannot terminate the lease agreement and the customer remains bound by the lease I have enclosed a copy of the contractual documents for your reviewSincerely, [redacted] , Operations Manager Retriever of Jackson, Inc
RETRIEVER OF JACKSON, INC June 18, MsLinda [email protected] Re: [redacted] [redacted] *** Dear MsClopton:Please accept this letter in response to the complaint filed by [redacted] of [redacted] ’ [redacted] *** *** We reviewed the complaint that our customer filed with the Mississippi Revdex.com as well as the contractual documents executed by the customer, any correspondence, billing and service records On October 17, 2014, we scheduled an appointment to meet with Mr [redacted] on October That appointment was canceled On January 29, 2015, we scheduled an appointment with Mr [redacted] for January 30, 2015, at 3:p.m Mr [redacted] informed our staff at the time we scheduled the appointment that if he was not available, then we were to meet with his wife, *** We met with Mrs [redacted] as instructed and she agreed to use Retriever of Jackson, Inc.’s services As a result, the customer’s account was set up and some and customary fees were charged to the customer’s account in that processHowever, the customer has not received any equipment and has not processed any transactions with us Our company has gone to great lengths to keep our extensive customer base happy with our services and if given the opportunity, we are normally able to accommodate the unique situations of our customers and alleviate any questions or concerns with our service In accordance with our focus on customer satisfaction, we have canceled Mr [redacted] ’s processing account and waived the early termination fee We will also determine the amount of fees charged to Mr [redacted] and refund those fees Sincerely, [redacted] , Operations ManagerRetriever of Jackson, Inc
RETRIEVER OF JACKSON, INC May 9, MsLinda Clopton [email protected] Re: MS Revdex.com Complaint Customer: [redacted] ID# [redacted] Dear MsClopton: Please accept this letter in response to the complaint filed by [redacted] We reviewed the complaint filed by [redacted] with the Mississippi Revdex.com We have also reviewed the contractual documents executed by the customer as well as any correspondence, billing and service records Mr [redacted] states in his complaint that he previously filed a complaint against Retriever of Jackson, Inc., that he closed his account in and that Retriever of Jackson, Inc., set up a bank draft from a different bank account without his authorization We respectfully deny that any of these actions have occurred Mr [redacted] set up a shopping cart for his website through Retriever of Jackson, Incon November 26, Attached are the contractual documents signed by Mr [redacted] Attached to these documents is a copy of a voided bank check provided by Mr [redacted] for the purpose of setting up an automatic bank draft Also attached is a copy of banking information showing that the fees were being drafted from [redacted] (the same bank on the check provided by Mr [redacted] ) account number ending in ***, which corresponds with the voided check Mr [redacted] provided This is the only bank account from which Retriever of Jackson, Inchas drafted charges from Mr [redacted] and the automatic draft was set up on the account Mr [redacted] provided We have no knowledge of any complaint filed by Mr [redacted] in or in any other year Our records show that our office last correspondence with Mr [redacted] was in and concerned questions about charges reflected on his statement There was no request to close the account in Records show that Mr [redacted] called our corporate office on October 1, and requested information on closing his account and that he did not want it to renew, but was offered a rate review and he accepted Those records also reflect that Mr [redacted] requested a closing form on October 21, and that the form was emailed to him However, Mr [redacted] never submitted the documents required to close the accountI have attached the emails and system notes It appears that Mr [redacted] may have been communicating with a different sales office not affiliated with Retriever of Jackson, Incor is otherwise confusing our company with someone else that is drafting his bank account For example, Mr [redacted] included a form to close a merchant account with his Revdex.com complaint, but the form is not for our account with him The merchant number he included on the form is not one that we use and is believed to be associated with [redacted] , a different company Mr [redacted] ’s merchant number associated with Retriever is included on the banking information sheet that also shows the bank account from which funds are draftedWe will close the account, but Mr [redacted] will need to return the attached form to us immediately after he signs and dates itHowever, we cannot refund any money to Mr [redacted] Sincerely, [redacted] Operations Manager Retriever of Jackson, Inc
RE: Complaint #[redacted] Unfortunately, it does not appear that we can assist the customer We have acknowledged the customer's concerns and given very specific instructions on how to cancel his account both prior to the Revdex.com complaint and have delivered the closing form twice through this complaint process, but Mr [redacted] has still not returned the form that our business uses We have only debited the account [redacted] No other accounts have been debitedNo changes have been made and no additional ACH's have been done Debits from any other account are not associated with Retriever of Jackson, Inc As stated in our earlier responses, Mr [redacted] apparently has an arrangement with another processing company that may also use the name "Retriever" but it is not our business and is not in any way related The merchant number he provided is for a completely different processing company, which he obviously received from that company because it is not one of our numbers Mr [redacted] says that he was advised to mail in a request to cancel on his letterhead That information did not come from us as that is not our policy and has never been our policy Mr [redacted] says that he received a call from his salesperson, "***" who advised that he was making a mistake We do not have anyone employed by the name of [redacted] and never have Mr [redacted] 's sales representative was Mr [redacted] ***, who exchanged multiple emails with Mr [redacted] during account sand dealt with him personally through the process Mr [redacted] says that he was given the number of [redacted] at Retriever Merchant Solutions to address his grievances Ms [redacted] is not and has never been affiliated with Retriever of Jackson, Inc Here is her contact information and place of employment obtained from the internet It should be apparent that although both businesses have as part of their name "Retriever" that they are two separate businesses domiciled in different states The Chicago and Northern Illinois Revdex.com shows that she is employed in that area We do not work with that company and are not in business with that company *** [redacted] Customer Service Manager Retriever Merchant Solutions Credit Card Processing ServicePoint of Sale SystemsCredit Cards & Plans - Equipment & Supplies [redacted] *** [redacted] [redacted] Website: http://WWW[redacted] We have offered Mr [redacted] a solution to his complaint as it applies to our business relationship with him We cannot do anything about a business relationship he has with a different company As we have stated, if Mr [redacted] will return the signed form attached hereto we will promptly close his account If he refuses to submit the required form, then his account will remain open and he will be responsible for all charges Sincerely, [redacted] , Operations Manager Retriever of Jackson, Inc
RETRIEVER OF JACKSON, INC April 20, MsLinda Clopton [email protected] Re: [redacted] [redacted] [redacted] Complaint ID [redacted] Dear MsClopton: Please accept this letter in response to the complaint filed by [redacted] of [redacted] We reviewed the complaint that our customer filed with the Mississippi Revdex.com as well as the contractual documents executed by the customer, any correspondence, billing and service records Our records reflect that the [redacted] processed with us through March 29, However, we have no record of any communication with the merchant, either in writing or orally, requesting the termination of the credit card processing services Our corporate office researched the merchant’s file back to and also has no record of any request to terminate processing services Additionally, our technicians’ names and telephone numbers are on the credit card processing machine and the merchant called one of our technicians regularly during the time the clinic was processing credit card payments Perhaps the merchant mistakenly contacted the wrong processing company We will cancel processing services as requested and a $termination fee will be charged to the merchant in accordance with the processing agreement Our company has gone to great lengths to keep our extensive customer base happy with our services and if given the opportunity, we are normally able to accommodate the unique situations of our customers and alleviate any questions or concerns with our service Had we received a request from the merchant to cancel services we would have complied with the request Sincerely, [redacted] Operations Manager Retriever of Jackson, Inc
RE: Complaint #[redacted] Unfortunately, it does not appear that we can assist the customer We have acknowledged the customer's concerns and given very specific instructions on how to cancel his account both prior to the Revdex.com complaint and have delivered the closing form twice through this complaint process, but Mr [redacted] has still not returned the form that our business uses We have only debited the account [redacted] No other accounts have been debitedNo changes have been made and no additional ACH's have been done Debits from any other account are not associated with Retriever of Jackson, Inc As stated in our earlier responses, Mr [redacted] apparently has an arrangement with another processing company that may also use the name "Retriever" but it is not our business and is not in any way related The merchant number he provided is for a completely different processing company, which he obviously received from that company because it is not one of our numbers Mr [redacted] says that he was advised to mail in a request to cancel on his letterhead That information did not come from us as that is not our policy and has never been our policy Mr [redacted] says that he received a call from his salesperson, "***" who advised that he was making a mistake We do not have anyone employed by the name of [redacted] and never have Mr [redacted] 's sales representative was Mr [redacted] ***, who exchanged multiple emails with Mr [redacted] during account sand dealt with him personally through the process Mr [redacted] says that he was given the number of [redacted] at Retriever Merchant Solutions to address his grievances Ms [redacted] is not and has never been affiliated with Retriever of Jackson, Inc Here is her contact information and place of employment obtained from the internet It should be apparent that although both businesses have as part of their name "Retriever" that they are two separate businesses domiciled in different states The Chicago and Northern Illinois Revdex.com shows that she is employed in that area We do not work with that company and are not in business with that company *** [redacted] Customer Service Manager Retriever Merchant Solutions Credit Card Processing ServicePoint of Sale SystemsCredit Cards & Plans - Equipment & Supplies [redacted] *** [redacted] [redacted] Website: http://WWW[redacted] We have offered Mr [redacted] a solution to his complaint as it applies to our business relationship with him We cannot do anything about a business relationship he has with a different company As we have stated, if Mr [redacted] will return the signed form attached hereto we will promptly close his account If he refuses to submit the required form, then his account will remain open and he will be responsible for all charges Sincerely, [redacted] , Operations ManagerRetriever of Jackson, Inc
Complaint: [redacted] I am rejecting this response because: [redacted] was talked to on a phone conversation in which he said there would be billing adjustments that have never been seenThis was prior to the text sent in May Regards, [redacted]
This guy, [redacted] , came into my business yesterday to tell me about his great credit card machine that he offeredAfter he left, I decided to look up his business, Retriever of Jackson aka Retriever NPC out of McComb, MississippiThe results were astonishingThis man has been in jail multiple times, and I have seen bad review after bad review about how this man is nothing but a fraudThen he ran my business partner's credit score without informing himWe called to ask why he did that because we were not interested in getting his machineHe said he did it to check if he was an American CitizenThen we informed him what he did was illegal, then he HUNG UP ON US, and now he is ignoring all of our phone calls, and we even tried calling his business office and they are super sketchyDON'T DO BUSINESS WITH THIS MAN! HE'S A FRAUDWe called multiple businesses that had placed complaints with him and his company and what they told us was extremely terrifyingDO NOT GIVE THIS MAN YOUR BANK ACCOUNT INFO!!!
RETRIEVER OF JACKSON, INC.June 12, 2015MsLinda [email protected] Re: [redacted] ***Dear MsClopton: Please accept this letter in response to the complaint filed by [redacted] ***.We reviewed the complaint that our customer filed with the Mississippi Revdex.com as well as the contractual documents executed by the customer, any correspondence, billing and service records We do not find that any irregularities exist in the contracts In fact, the customer has not processed any transactions during the short time she has been a customer.Our company has gone to great lengths to keep our extensive customer base happy with our services and if given the opportunity, we are normally able to accommodate the unique situations of our customers and alleviate any questions or concerns with our service In accordance with our focus on customersatisfaction, we have canceled Ms***’ processing account and waived the early termination fee We have also canceled her equipment leaseSincerely, [redacted] [redacted] , Operations ManagerRetriever of Jackson, Inc
RETRIEVER OF JACKSON, INC June 18, MsLinda [email protected] Re: [redacted] [redacted] *** Dear MsClopton:Please accept this letter in response to the complaint filed by [redacted] of [redacted] ’ [redacted] *** We reviewed the complaint that our customer filed with the Mississippi Revdex.com as well as the contractual documents executed by the customer, any correspondence, billing and service records On October 17, 2014, we scheduled an appointment to meet with Mr [redacted] on October That appointment was canceled On January 29, 2015, we scheduled an appointment with Mr [redacted] for January 30, 2015, at 3:p.m Mr [redacted] informed our staff at the time we scheduled the appointment that if he was not available, then we were to meet with his wife, *** We met with Mrs [redacted] as instructed and she agreed to use Retriever of Jackson, Inc.’s services As a result, the customer’s account was set up and some and customary fees were charged to the customer’s account in that processHowever, the customer has not received any equipment and has not processed any transactions with us Our company has gone to great lengths to keep our extensive customer base happy with our services and if given the opportunity, we are normally able to accommodate the unique situations of our customers and alleviate any questions or concerns with our service In accordance with our focus on customer satisfaction, we have canceled Mr [redacted] ’s processing account and waived the early termination fee We will also determine the amount of fees charged to Mr [redacted] and refund those fees Sincerely, [redacted] , Operations ManagerRetriever of Jackson, Inc
January 25, MsClopton: Re: Revdex.com Complaint [redacted] Our company has gone to great lengths to keep our extensive customer base happy with our services and if given the opportunity, we are normally able to accommodate the unique situations of our customers and alleviate any questions or concerns with our service In this case, we have reviewed all contractual documents and correspondence with the customer and deny that any misrepresentation were made or that any fees were hidden, as all fees are clearly set forth on the multiple contractual documents However, in light of Ms***'s desire to terminate the lease before she even began processing, we agree to terminate the leaseThese requests have already been placed, but may take a little time before everything is canceled A UPS call tag has been sent to Ms***'s place of business so that she can return the equipment to us at the expense of Retriever of JacksonWe trust that this satisfactorily resolves Ms***'s complaint and that this matter is now closed.Sincerely, [redacted] , Operations ManagerRetriever of Jackson, Inc