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Retro Boy

14412 Industry Ave., Laredo, Texas, United States, 78045

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Reviews Arcade Retro Boy

Retro Boy Reviews (%countItem)

Ordered arcade system & waited longer than advertised time period for the item. Once I received the item I discovered that extra features I paid for were missing from the system ( 1tb hard drive & wireless controller set up for a extra $150.00 ). Also the system itself is faulty & randomly crashes. I told the seller that I would like to just return the item because my gaming system was faulty along with the extra items missing. The seller told me that he does not accept returns for custom made items but then told me if I return it I am to pay for return shipping & a 30% re stocking fee. Seller also falsely advertised with added features that should have been included by were not on my gaming system. I was originally told that the item would take 6-8 weeks & the seller took 3 months to ship the item out & he blamed me for the item being faulty.

Retro Boy Response • Aug 17, 2020

Buyer was asked several times to return the item in the same condition it was first received, buyer refused to ship it back, we don’t pay for return shippings when the item was fully customized to customer’s specifications, buyer was also advised that for custom made designs or orders we do take a bit longer, buyer was sent pictures and videos of the finalized custom job and he agreed for shipping, buyer was banned from page and asked to communicate entirely through our official email address due to constant insults and threats to myself and our staff, buyer needs to make up his mind on this order, as he has changed his mind in more than 3 occasions, as order was produced, worked on, payed graphic designer, workers, electricity and our facilities and equipments were used to produce this item, if buyer returns the item in the same condition it was first received will be granted a refund, apart from the 30% re stocking fee we usually charge for finished items returned that will hardly be possible to sell again.

Looking forward to your response.

Gabriela ***

General Manager

Customer Response • Aug 17, 2020

Complaint: ***

I am rejecting this response because I was told 6-8 weeks at the time of the sale & it turned into over 3 months. Also when I told the merchant that my system is faulty & malfunctioning he ( Hector *. ) told me that he will not accept a refund period because the item is custom made. Then I was told two different things in regards to shipping it back, one I would have to pay for shipping return & two that I would be pay two different re stocking fee charges & they never gave me the chance to talk to them in further detail because I was blocked from doing so. I was accused of being rude when all I wanted to do was resolve this but kept getting mixed information. I also never received a refund for my $60 wireless controller set up as well. As of 08/17/20 my system completely crashed & is no longer in operating condition. I was also told that I have 1 year warranty but after leaving several messages I have yet to get a response in that regard. I have attached the texts proving that this company has been deceptive about the 6-8 completion time frame & the $60 I paid up front for but never received the goods. Now I am stuck with a faulty item that no longer works & now Hector Hernandez will not return my calls or texts.


Retro Boy Response • Aug 28, 2020

Customer rejects shipping the supposed item back for the refund, he was told in many times that if he continue with a constant treating attitude to my staff and myself will be banned from the page for security purposes and for the fact this is a family friendly company, a 30% re-stocking fee will be applied since this was a custom made design which will no longer be possible to sell to somebody else and also the fact that it was machine that apparently was used for a long period of time by the customer, customer should ship item back in a no longer than 15 day period to receive refund and item should be in one whole piece, thank you for your understanding.

The customer has also a direct email address which is: ***@***.com to which he can further communicate, Saturday’s are not business hours.

Customer Response • Aug 28, 2020

Complaint: ***

I am rejecting this response because: As soon as I received the item I had a dispute about the restocking fee when I decided that I wanted to return the faulty item because it was never disclosed to me from the time of purchase. Also the merchant did not want to resolve this issue with me & gave me misleading information about returning the faulty item. The merchant also accused me that somehow it was my fault that the item arrived defective & not in working condition as advertised. I have reached out several times since then & was told at the time of purchase that I would have a 1 year warranty & free tech service that the merchant refuses to give me. The image enclosed is a texted conversation between the merchant & myself which proves he does not want to resolve the issue & has threatened me that if I don''t drop this case w/ your agency that he will continue to follow suit with not standing by his word or by what he had advertised. As stated above the merchant did not advertise or disclose re stocking fee information during the time of purchase & also was told by another employee who works for the company that the re stocking fee was 15% which was misleading information. Also I only had the item for a couple days when we had our dispute & the merchant pretty much shut me down from being able to resolve this issue. Now I have a $650.00 gaming system that does not work at all & cannot be used. My next step is to contact the state attorney & then seek legal action if merchant does not reach out to me in a timely fashion.


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Address: 14412 Industry Ave., Laredo, Texas, United States, 78045


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