Retro Fitness of Hewlett

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am unable to accept this responseI believe that my complaint has not been taken serious considering the way in which it has been answeredThe obvious grammatical errors indicate the level of professionalismAgain, there were multiple thefts at this gym and members were not notifiedI can not attend a gym in which I am not safeAlso, I have moved out of stateI now reside in Florida and will provide a copy of my identification card with this addressMy membership has expired and I was promised months of free membershipI can also provide proof of thisAlthough, I signed up at another location my membership has been transferred to the Hewlett location since this is the gym I attended the mostI was not provided with a copy of this gyms contract terms at the time of enrollment, however I was told verbally that the membership would be cancelled if I provided proof of address change In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The contract is attached and the representative of RetroFit is wrong. Looking forward to a response.Thank you
Sincerely,
*** ***

*** ***"s husband came in to cancel her membership a few weeks back(not for months!) In the contract it says thirty day written notice to cancel.We gave him the forum to sign and they are required to pay remaining balance of those
thirty daysHe then got very nasty and said he will not pay anything! We tried explaining but just got loud and nasty and said he was calling a lawyer and stormed outNow I'm receiving BB complaints.his claims are not accurate and he is not telling the truth

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I am unable to accept this response. I believe that my complaint has not been taken serious considering the way in which it has been answered. The obvious grammatical errors indicate the level of professionalism. Again, there were multiple thefts at this gym and members were not notified. I can not attend a gym in which I am not safe. Also, I have moved out of state. I now reside in Florida and will provide a copy of my identification card with this address. My membership has expired and I was promised 2 months of free membership. I can also provide proof of this. Although, I signed up at another location my membership has been transferred to the Hewlett location since this is the gym I attended the most. I was not provided with a copy of this gyms contract terms at the time of enrollment, however I was told verbally that the membership would be cancelled if I provided proof of address change. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Retro fitness would not cancel membership for months and then when I went into the gym to make sure they cancelled membership they charged a cancellation fee which is not mentioned anywhere in their contract. In addition, the facility is completely inadequate for the number of memberships which are sold making the club useless.Desired Settlement: Refund of $69.98 cancellation fee.

Business

Response:

[redacted]"s husband came in to cancel her membership a few weeks back(not for months!) In the contract it says thirty day written notice to cancel.We gave him the forum to sign and they are required to pay remaining balance of those thirty days. He then got very nasty and said he will not pay anything! We tried explaining but just got loud and nasty and said he was calling a lawyer and stormed out. Now I'm receiving BB complaints.his claims are not accurate and he is not telling the truth.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The contract is attached and the representative of RetroFit is wrong. Looking forward to a response.Thank you.

Sincerely,

Review: I completed my membership agreement in March 2015. I tried canceling a month ago after learning of multiple thefts taking place in the men's and women's locker room. I learned of these events from other gym members. The staff did not notify the members. When I notified the gym that I wanted to cancel I was told " ok, we will submit the cancellation". I received a charge from this gym again and decided to go back in today to cancel.Desired Settlement: I would like my account closed effective immediately. I do not feel safe at this gym. I believe that the thefts taking place are inside jobs and will continue to occur. I should not be forced to pay a maintaince fee and/or additional months at this gym that I will attend. I was promised two months of free service at the time of enrollment. Please apply this to my account.

**Please advise if any further documentation is needed.

Best regards,

Business

Response:

To whom it may concern, [redacted] came in to cancel on july *,2015. we pulled up her contract and told her of the procedure.On her contract(whitch is from the retro fitness in freeport where she signed up) it states 60 written cancelation so when we started to wright up her cancelation and was infourmed she is responsable for the payments for the next 60 days she became extreamly irate and started to make a scene and said she will not pay anything and grabed the unfinished reciept out of employees hands and stormed out saying I'm calling Revdex.com. I enclosed a copy of the contract she signed at the retro fitness in freeport and her check ins. Any future complints should be adrressed to retro fitness of freeport or retro fitness corprate as we were just following proper procedure.Thanks Retro Fitness Hewlett

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am unable to accept this response. I believe that my complaint has not been taken serious considering the way in which it has been answered. The obvious grammatical errors indicate the level of professionalism. Again, there were multiple thefts at this gym and members were not notified. I can not attend a gym in which I am not safe. Also, I have moved out of state. I now reside in Florida and will provide a copy of my identification card with this address. My membership has expired and I was promised 2 months of free membership. I can also provide proof of this. Although, I signed up at another location my membership has been transferred to the Hewlett location since this is the gym I attended the most. I was not provided with a copy of this gyms contract terms at the time of enrollment, however I was told verbally that the membership would be cancelled if I provided proof of address change.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Retro Fitness of Hewlett regarding complaint ID [redacted].Sincerely,[redacted]