Retro Fitness of Kirkwood

I have received your letter regarding [redacted] 's membershipWhen he signed up he agreed to a year VIP member shipThis membership is $per monthThis monthly charge as well as the annual fee of $on Aug 1st of each year is clearly stated in the agreement he electronically signed at our computer KioskIf you look at our website, the online signup form is the same we use in the club.You can see all fees and dues are on all screensEnclosed is a copy of the agreement for your records

I have received your letter with regards to [redacted] [redacted] signed a year agreement on He called the club and said he was moving and would like to cancel his membership .It was explained to [redacted] that he was still within his year term but he may cancel with proof of address at a location where Retro Fitness does not provide serviceThis was never received by us and his membership continued as per the terms of the agreementA copy of the agreement and print out of notes from calls received by [redacted] are includedWhat I can do for [redacted] is set his cancel for days from his last phone call, July 9,instead of having him send a letter.His last payment will be Aug 9,

I have received your letter regarding [redacted] ***r has contacted us several timesEach time he was advised as per Retro Corp policy his membership was transferred to the Retro Concord Pike location on July 5, As of that date I can no longer access or service his membership .As per his agreement in order to cancel he would have to send a letter to the gymIf I would have received a letter here I would have faxed it to Concord but I did not receive oneAs per Retro Corp policy we cannot cancel a membership through emailYou may contact Retro Concord at [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have contacted the EFT Group and they have stated that they no longer do business with your locationThey can not access any of his records because their system will not let them do so because of the reason stated aboveI have continuously contacted the company in regards to having this issue resolved and there has been no conclusionThe name of the user is *** *** if that helps in closing this issue

I have received your
"letter-spacing: 0.5pt;"> letter with regards to *** *** *** is not my member and has not been since I do not have any access to his informationHe has to contact our Concord location with any concerns regarding his membershipI can tell you that as per our policy in our written agreements the member cannot cancel via emailThe member must send a letter to the gym
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The PDF file that was included with Retro Fitness' response clearly states that I'm expected to pay $per month for my membershipThe amount, $19.99, was even highlighted in their response
I've attached the cited file to this message

I have received your letter regarding [redacted]'s membership. When he signed up he agreed to a 1 year VIP member ship. This membership is $39.98 per month. This monthly charge as well as the annual fee of $49.99 on Aug 1st of each year is clearly stated in the agreement he electronically...

signed at our computer Kiosk. If you look at our website, the online signup form is the same we use in the club.You can see all fees and dues are on all screens. Enclosed is a copy of the agreement for your records

I have received your letter with regards to [redacted] . [redacted] signed a 1 year agreement on 1.9.13. He called the club 7.19.13 and said he was moving and would like to cancel his membership .It was explained to [redacted] that he was still within his 1 year term but he may cancel with proof...

of address at a location where Retro Fitness does not provide service. This was never received by us and his membership continued as per the terms of the agreement. A copy of the agreement and print out of notes from calls received by [redacted] are included. What I can do for [redacted] is set his cancel for 60 days from his last phone call, July 9,2014 instead of having him send a letter.His last payment will be Aug 9, 2014

I have received your letter regarding [redacted]r has contacted us several times. Each time he was advised as per Retro Corp policy his membership was transferred to the Retro Concord Pike location on July 5, 2012. As of that date I can no longer access or service his membership .As per his agreement in order to cancel he would have to send a letter to the gym. If I would have received a letter here I would have faxed it to Concord but I did not receive one. As per Retro Corp policy we cannot cancel a membership through email. You may contact Retro Concord at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I signed up at the Kirkwood highway location.  I workout all over and moved to an apt that was a little closer to their concord location.  It says on their website that you can workout at any retro fitness location.  It's one of the reasons I signed up because I travel a lot.  No one from Kirkwood notified me that "they" were transferring me to the concord location.  I'm the customer and I tried contacted them on 4 separate occasions.  I only received one response back and it was on my 2nd attempt.  If a customer tries to contact a company via email then they at least need to respond in a timely manner especially if it's regarding cancellation.  I have the records of when I sent those emails as reference on the dates of my initial complaint.  I signed up at Kirkwood and they did not respond in a timely manner, nor did they tell me what I needed to do.  All I was emailed was back is you were transferred to Concord and need to contact them.  That's not right.  Now I want them to help fix this and do the right thing.  I was a loyal client for many years and I know a lot of other members, and all I want is what's fair.  The Concord people treated my like they didn't care and said tough you need to send a certified letter to cancel and we're not waving the last three months.  I have been trying to cancel for almost 8 months!  They have record of my email inquiries to do so and so do I.  They should have instructed me at any point in time.  Besides, how can they just transfer me to a different club, it's Retro fitness.  it's a chain of facilities.  I think it's just the franchisees want to push customers and their issues to someone else.  Please help assist.  I am willing to have an arbitration hearing with the owner of this franchise to review my repeated attempts to cancel and he/she can showcase their response to me.  completely unacceptable.  Thanks.

I have received your letter with regards to [redacted]. My assistant Manager [redacted] did speak with [redacted] on 3.3.14. [redacted] wanted to cancel her agreement for membership with us. As stated in our agreements there is a 60 day cancelation period once a letter is received from the member. [redacted]...

did not want to send a letter and insisted she cancel by phone after [redacted] explained the cancel procedures. Enclosed please find a copy of her agreement and a print out of our system notes taken that morning
I will accept this letter from you as her cancel letter and cancel her agreement 60 days from receipt ( 3.3.14).
[redacted]

I have researched [redacted] account. He did in fact cancel his training with EFT. In the transition his acct was re-activated in error. We will refund the amount of $320. He can call Paramount which is the billing Co at [redacted] to confirm.
However his Retro gym account is still active.To cancel his membership he will need to contact the gym. At this time his membership acct is past due 1 month.

5810 Kirkwood Hwy
Wilmington
1.7pt;"> DE 19808
302-384-7250
 
To: Revdex.com From: Retro Fitness Kirkwood RE: id# 9927247
 
I  have received your letter  regarding Veronica Fernald . In her statement she  says she is reaching out on behalf of her boss but never mentions her boss' name. It seems  there is an issue with his personal training which is serviced by a different company than Retro Fitness. That Company is EFT Training and can be contacted at EFT Group [redacted] 140, [redacted]. If I had a name I could probably be more helpful.
 
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