Retro-Solutions

The customer has been provided a partial refund for an installed and defaced product, granted outside of store policy, prior to opening any complaint.STORE POLICY that requires agreement to make purchase from the online store: href="http://retro-solutions.net/cmspage.php?page_id=11"> [redacted] "Product Returns:Product returns are provided via exchange or store credit onlyProduct eligible for return must be uninstalled and unused, fully complete including all parts, in its original packaging, and must be received within days of order deliveryProduct eligible for returns must be in new condition, without bearing any marks, scuffs, alterations, or modifications to the productPlease note that returns for refunds are not provided, nor accepted under store policies, without exception for any reason."The customer was provided postage as a courtesy to send bulbs they claimed to be defective in for a warranty inspection and replacement by the manufacturerUpon inspection and testing the product was found to installed, marked on/defaced by the customer, but completely functional without any problemsThe customer was provided with additional information about what was required for proper operation of any LED bulb on their vehicleAlthough the parts provided in the additional information the customer would be required for proper operation of ANY LED bulbs, they stated they would rather exchange the returned bulbs for a more expensive LED bulb product than to have the tested product returned to themUpon graciously providing the customer a store credit for the installed and defaced item for an exchange (outside store policies), the customer declined to pay the difference for the more expensive product and return shippingThe customer then further declined the store credit or any exchanges as provided for returns under store policy having already been pardoned for the defacing of the product that was returnedThe customer demanded a full refund, which was explained to be outside the store policy's and those store policies were agreed to at the time of purchase to be able to place their order The customer was told the only refund that could be made outside of store policies would only be partial, less all shipping costs and 15% restocking fee for processing their item and returnThe customer only to chose to be threaten extortion for a full refund from customer service in further contact, such that the partial refund was completed and communication had to be discontinued

"This company failed to provide the parts I requested."This is completely a statementThe parts provided were exactly those ordered, the same parts requested from the example video clip provided by the buyer and the additional aesthetic items requestedIt is not like this company reached out unsolicited to tell the buyer to purchase the parts, they were requested"They do not offer the parts that I need so a store credit will not do me any good."The parts requested based on the video clip provided by the buyer are the same size/shape/fitment/manufacturer as in the videoThe aesthetic parts requested were provided in various dimensions for the buyer to choose from to fit the other product they requested and what should have been measured to also check which option is needed for fitment in their application"The items were never installed and never handled."The buyer provided photos of the items they claim to never have been handled, out of their packagingIf they were not handled, how did they get out and in of their packaging? If they were not handled, how did the buyer take photos showing the fitment problem they were having with removing the bezel as required for them to fit? "Everything was returned in it's original packaging, in unused, new condition."The items that were returned under pretenses as incorrectly shipped items that were still in new condition the buyer was provided store credit for by default as under store policies for returns."I deserve a full refund."Store policy does not indicate anywhere that full refunds are providedIt clearly indicates that returns for unused and uninstalled items in their new condition can be returned for exchange or store creditThe policies that require agreement to make a purchase through the online store are not subject to change ex post facto.As per store policy: "Product returns are provided via exchange or store credit onlyProduct eligible for return must be uninstalled and unused, fully complete including all parts, in its original packaging, and must be received within days of order deliveryProduct eligible for returns must be in new condition, without bearing any marks, scuffs, alterations, or modifications to the productPlease note that returns for refunds are not provided, nor accepted under store policies, without exception for any reason." [redacted] "You can find numerous complaints exactly like mine where this company continuously mistreats it's customers."At no time did anyone from this company ever mistreat the buyer as claimedTo the contrary the buyer was provided with plenty of free assistance in the necessary steps to install the same product as shown in the video they provided in request of the partsIt would seem the claim of 'mistreatment' would be due to thinking they would be provided something other than what was indicated in store policy, for product that is no longer in new condition, and falsely returned as an 'incorrect shipment' for what they ordered."Once they get your money, even if they still have the product they will not issue a refund."The buyer WAS provided store credit for the items returned in brand-new condition despite falsely being returned as an 'incorrect shipment.' The buyer has been provided with the product that in no longer in new condition in return pending shipment back to them

This company failed to provide the parts I requested. They do not offer the parts that I need so a store credit will not do me any good. I could not just leave my vehicle taken apart while this is sorted out, so I had to go with another product. The items were never installed and never handled. Everything was returned in it's original packaging, in unused, new condition. I deserve a full refund. You can find numerous complaints exactly like mine where this company continuously mistreats it's customers. [redacted] Once they get your money, even if they still have the product they will not issue a refund. Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

The
matter has already been responded to, as always, in the very same day
You have received a response the very same day, each and every time you
have contacted this company within the hours of businessThere
has never been any lack of communication as you suggestThere
have never been any delays except by you in making a claimIn fact this
company has gone through the process of supplying the same information
several times in response to you, information that was obviously being
disregarded or there was a failure to read itNo where have you ever been asked to wait in anyway
Just fill out the form and send it in with the bulbs you want to claim
That can be done today, tomorrow, or yesterdaywhenever it is
convenient for youThere simply is no wait that you are suggesting, and its just that easyThe only wait is coming from you in not making a claim! The Revdex.com will not be able to assist you in making a warranty claim, regardless of any information or erroneous assumptions made.You
are not being asked for a CC or any form of payment, nor would this
vendor be inclined to accept any further business from you that would
require any from of payment.If the bulbs are on your desk daily,
and you have had the information to make a claim provided several times
over, then why have you not sent them in on a claim? You have not even
contacted this company about anything since receiving bubs back in April
of this year!

The customer previously REQUESTED an additional pair of bulbs be sent to them on a DEPOSITThe customer had up to days to return the claimed item with manufacturing defect for
refund of their DEPOSIT, however nothing was received within the days to do soThe customer has already claimed the pairs of bulbs for warrantyThe indicated problem was not able to be reproduced, but the manufacturer took action to already replace one pair and ordered a repair of the other pair for other items found in inspectionThe product carries a one year warranty from the date of purchase, where the customer can make a warranty claim as required up until November 2nd, 2015, their actual purchase date being November 2nd 2014.It should be made clear that there are absolutely no restrictions to the customer making a claim in the warranty time frame, and they have been provided with the information to do so numerous timesIf they need assistance they should contact the vendor directly via emailTo tender/submit an item for a warranty
claim with the manufacturer, please use the
following form to send with the item such that
the required testing/inspection can be completed
to submit your claim to the respective
manufacturer :***
Be sure to fill out the form, print a copy of the completed form to
send in with the return and then submit the form
online for back-up

Complaint:
Your business practices are so flawedYou lie to me and tell me that there is dielectric grease found which voids the warranty when there wasn'tYou tell me that you will only honor your warranty if I provide proof of a wiring harness but you didn'tYou request I lie to the Revdex.comYou make me wait a whole year before giving me the necessary warranty information which you will not honorDo you sleep well at night knowing that you sell junk products under a high quality labels? Your metal cases don't compensate for the low quality kits you sellIn fact that might be the only thing of quality your company possesses.You would think, with so many competitor hid companies, freedom of speech, and internet forums out there, as a person, you would have a bit more integrityLet me guess where this "manufacture" is locatedIs it in china where I have no rights as a consumer? Your company has been through this issue beforeYou would think you would straighten up and change your ways to gain more business and keep your customers happyBut no, your main focus is the quick buck you scam off people who are just looking for a good quality HID kitYou see the customer as a dollar sign and nothing moreFrom one business owner to another you have no business owning a companyTime heals everything though, and maybe not now, but soon, you will have to file bankruptcy and close your door which would be the best thing for any one looking for a HID kitThe only people who would miss you, maybe, would be your friends, who I assume are your only source of income these days, on the RSX forumYou give a bad name to all internet vendorsYou know you are scamming meYou know you sell junk and pass it off as high qualityBut you don't care because you have ZERO integrityShame on you as a person and shame on Retrosolutions as a companyFrom this moment on when ever the word HID is said I will make sure to share my experience with Retrosolutions
So keep your junk, you obviously need the money more then I do, theifPeople need to be warned about RetrosolutionsNo one should ever have to go through this for $So keep the moneyYou might soon need it to buy your self a meal.
Sincerely,
Brondon Drapeau

The customer previously REQUESTED an additional pair of bulbs be sent to them on a DEPOSITThe customer had up to days to return the claimed item with manufacturing defect for refund of their DEPOSIT, however nothing was received within the days to do soThe customer has already claimed the
pairs of bulbs for warrantyThe indicated problem was not able to be reproduced, but the manufacturer took action to already replace one pair and ordered a repair of the other pair for other items found in inspectionThe product carries a one year warranty from the date of purchase, where the customer can make a warranty claim as required up until November 2nd, 2015, their actual purchase date being November 2nd 2014.It should be made clear that there are absolutely no restrictions to the customer making a claim in the warranty time frame, and they have been provided with the information to do so numerous timesIf they need assistance they should contact the vendor directly via emailTo tender/submit an item for a warranty
claim with the manufacturer, please use the
following form to send with the item such that
the required testing/inspection can be completed
to submit your claim to the respective
manufacturer :
***
Be sure to fill out the form, print a copy of the completed form to
send in with the return and then submit the form
online for back-up

1) The manufacturer's warranty covers manufacturing defects, defects that occur in the course of production that are inevitableTheir warranty does not provide coverage for damage to equipment as that is outside their control and under the control of the installer/operator.
2) For the manufacturer's warranty to apply you would need to make a claim on defective equipment, not equipment that is fully functional but damaged
3) The manufacturer offers the product warranty, not the vendorJust like most stores you got in person, say CVS for example, to buy a radio that has a warrantyIf the radio is defective in some way under the warranty, does CVS provide repair/replacement of the radio or does the manufacturer/producer?
4) Previously the vendor offered items to replace those damaged at cost, and then later solely at the vendor's cost, you turned both options/offerings downTo be perfectly clear those offerings only presented additional costs to the vendor

"This company failed to provide the parts I requested."This is completely a statementThe parts provided were exactly those ordered, the same parts requested from the example video clip provided by the buyer and the additional aesthetic items requestedIt is not like this company reached out unsolicited to tell the buyer to purchase the parts, they were requested"They do not offer the parts that I need so a store credit will not do me any good."The parts requested based on the video clip provided by the buyer are the same size/shape/fitment/manufacturer as in the videoThe aesthetic parts requested were provided in various dimensions for the buyer to choose from to fit the other product they requested and what should have been measured to also check which option is needed for fitment in their application"The items were never installed and never handled."The buyer provided photos of the items they claim to never have been handled, out of their packagingIf they were not handled, how did they get out and in of their packaging? If they were not handled, how did the buyer take photos showing the fitment problem they were having with removing the bezel as required for them to fit? "Everything was returned in it's original packaging, in unused, new condition."The items that were returned under pretenses as incorrectly shipped items that were still in new condition the buyer was provided store credit for by default as under store policies for returns."I deserve a full refund."Store policy does not indicate anywhere that full refunds are providedIt clearly indicates that returns for unused and uninstalled items in their new condition can be returned for exchange or store creditThe policies that require agreement to make a purchase through the online store are not subject to change ex post facto.As per store policy:"Product returns are provided via exchange or store credit onlyProduct eligible for return must be uninstalled and unused, fully complete including all parts, in its original packaging, and must be received within days of order deliveryProduct eligible for returns must be in new condition, without bearing any marks, scuffs, alterations, or modifications to the productPlease note that returns for refunds are not provided, nor accepted under store policies, without exception for any reason."***"You can find numerous complaints exactly like mine where this company continuously mistreats it's customers."At no time did anyone from this company ever mistreat the buyer as claimedTo the contrary the buyer was provided with plenty of free assistance in the necessary steps to install the same product as shown in the video they provided in request of the partsIt would seem the claim of 'mistreatment' would be due to thinking they would be provided something other than what was indicated in store policy, for product that is no longer in new condition, and falsely returned as an 'incorrect shipment' for what they ordered."Once they get your money, even if they still have the product they will not issue a refund."The buyer WAS provided store credit for the items returned in brand-new condition despite falsely being returned as an 'incorrect shipment.' The buyer has been provided with the product that in no longer in new condition in return pending shipment back to them

The customer has been provided a partial refund for an installed and defaced product, granted outside of store policy, prior to opening any complaint.STORE POLICY that requires agreement to make purchase from the online store: ***"Product Returns:Product
returns are provided via exchange or store credit onlyProduct eligible for return must be uninstalled and unused, fully complete including all parts, in its original packaging, and must be received within days of order deliveryProduct eligible for returns must be in new condition, without bearing any marks, scuffs, alterations, or modifications to the productPlease note that returns for refunds are not provided, nor accepted under store policies, without exception for any reason."The customer was provided postage as a courtesy to send bulbs they
claimed to be defective in for a warranty inspection and replacement by
the manufacturerUpon inspection and testing the product was found to
installed, marked on/defaced by the customer, but completely functional
without any problemsThe customer was provided with additional
information about what was required for proper operation of any LED bulb
on their vehicleAlthough the parts provided in the additional
information the customer would be required for proper operation of ANY
LED bulbs, they stated they would rather exchange the returned bulbs
for a more expensive LED bulb product than to have the tested product
returned to themUpon graciously providing the customer a store credit
for the installed and defaced item for an exchange (outside store
policies), the customer declined to pay the difference for the more
expensive product and return shippingThe customer then further
declined the store credit or any exchanges as provided for returns under
store policy having already been pardoned for the defacing of the
product that was returnedThe customer demanded a full refund, which
was explained to be outside the store policy's and those store policies
were agreed to at the time of purchase to be able to place their order
The customer was told the only refund that could be made outside of
store policies would only be partial, less all shipping costs and 15%
restocking fee for processing their item and returnThe customer only
to chose to be threaten extortion for a full refund from customer
service in further contact, such that the partial refund was completed
and communication had to be discontinued

This company failed to provide the parts I requested They do not offer the parts that I need so a store credit will not do me any good I could not just leave my vehicle taken apart while this is sorted out, so I had to go with another product The items were never installed and never handled Everything was returned in it's original packaging, in unused, new condition I deserve a full refund You can find numerous complaints exactly like mine where this company continuously mistreats it's customers. ***Once they get your money, even if they still have the product they will not issue a refund
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

"I sent a video to retro solutions showing what I wanted to do to my vehicle, asking them for guidance in what to order. They responded with direct links to the specific product I should order."Yes, the customer did supply a video stating they wanted the product to do exactly what was done in the...

video and to add aesthetic lighting features to it not shown in the video. They were provided the link to the same product shown in the video clip supplied, of the same size, shape, configuration, etc. For the additional aesthetic lighting features they were provided with links and selections to the fitments that would work with the other product they wanted. "None of the products fit and the hardware was mismatched to the kit I received."Had all the steps shown in the supplied video been completed the product would fit the very same way and install the very same way as shown in the video. Had the bezel been removed as shown in the video clip, as stated and exampled several times, it would fit just as in the video clip the customer provided. The additional aesthetic lighting piece would not fit because of the size chosen from the available options and not having taken the opportunity to check their application for measurement ahead of time. It could have been exchanged for another size that would fit, one of the available options presented to the customer prior to order, as was mentioned several times. "What I got were random parts that wouldn't even work with each other."What was received was what was ordered. The parts are not vehicle or application specific as they are for custom retrofitting into various applications, and the installation steps do need to be followed for them to be installed. All the required parts were of the correct size and what always come with the product. The customer mentioned some screws being for the wrong size for the aesthetic lighting product that does not come with any such hardware and does not install in such fashion!"I sent pictures showing that it was impossible for the product to fit my light, it was simply way too big."Again, the additional aesthetic lighting piece would not fit because of the size choosen and not having taken the opportunity to check your application ahead of time. It could have been exchanged for another size that would fit as mentioned several times. The product requested from the video clip would fit if the proper steps to install it were completed as shown in the video.The customer initially claimed the fitment problems were due to having a different application than referenced by the video clip they provided themselves. However the customer provided photos of the housings later on showing that they were the same with only partially completing the steps to install the product as shown in the video."I sent the product back to the company was told I had an instore credit for $178.98. I also received a bill for $12.35. My original cost was $295.83. I have no product now and nothing was ever installed."The equipment was returned as an "incorrect shipment" indicating the parts were not what was ordered, and unfortunately that was neither the truth nor the case, and was never advised. It was done despite what was advised to the customer, against advisement of the information signed in agreement on the form they used to return the product as an "incorrect shipment". Additionally the customer was reiterated the store policies they had to agree to in order to place the order that returns on equipment are accepted for exchange or store credit on items in brand new condition only. Despite the customer incorrectly indicating an "incorrect shipment", they were provided with a store credit (total of those items $178.98) for those items that were received back in their brand new condition as allowed under store policies. The product that was marked with finger prints that ate into surface coatings on the product and with scuffs/scrapes on them, not eligible for return under policies, are awaiting to be returned with payment to the invoice sent for the shipping costs. No other agreements or arrangements were ever made or implied.

"This company failed to provide the parts I requested."This is completely a false statement. The parts provided were exactly those ordered, the same parts requested from the example video clip provided by the buyer and the additional aesthetic items requested. It is not like this company reached out unsolicited to tell the buyer to purchase the parts, they were requested. "They do not offer the parts that I need so a store credit will not do me any good."The parts requested based on the video clip provided by the buyer are the same size/shape/fitment/manufacturer as in the video. The aesthetic parts requested were provided in various dimensions for the buyer to choose from to fit the other product they requested and what should have been measured to also check which option is needed for fitment in their application. "The items were never installed and never handled."The buyer provided photos of the items they claim to never have been handled, out of their packaging. If they were not handled, how did they get out and in of their packaging?  If they were not handled, how did the buyer take photos showing the fitment problem they were having with removing the bezel as required for them to fit?  "Everything was returned in it's original packaging, in unused, new condition."The items that were returned under false pretenses as incorrectly shipped items that were still in new condition the buyer was provided store credit for by default as under store policies for returns."I deserve a full refund."Store policy does not indicate anywhere that full refunds are provided. It clearly indicates that returns for unused and uninstalled items in their new condition can be returned for exchange or store credit. The policies that require agreement to make a purchase through the online store are not subject to change ex post facto.As per store policy:
"Product returns are provided via exchange or store credit only. Product eligible for return must be uninstalled and unused, fully complete including all parts, in its original packaging, and must be received within 30 days of order delivery. Product eligible for returns must be in new condition, without bearing any marks, scuffs, alterations, or modifications to the product. Please note that returns for refunds are not provided, nor accepted under store policies, without exception for any reason."[redacted]
"You can find numerous complaints exactly like mine where this company continuously mistreats it's customers."At no time did anyone from this company ever mistreat the buyer as claimed. To the contrary the buyer was provided with plenty of free assistance in the necessary steps to install the same product as shown in the video they provided in request of the parts. It would seem the claim of 'mistreatment' would be due to thinking they would be provided something other than what was indicated in store policy, for product that is no longer in new condition, and falsely returned as an 'incorrect shipment' for what they ordered."Once they get your money, even if they still have the product they will not issue a refund."The buyer WAS provided store credit for the items returned in brand-new condition despite falsely being returned as an 'incorrect shipment.' The buyer has been provided with the product that in no longer in new condition in return pending shipment back to them.

The
buyer has been notified numerous times that this company as a vendor does not provide
the manufacturer's warranty on the product, that it is through...

the
manufacturer. Warranty information clearly indicates that such
operational damage is not covered under their warranty and what factors
outside their control in manufacture causes it to occur.The tests recommended to the buyer where to diagnose, pin-point, and lead to steps for correction with restrictions in power supply to the equipment with their installation as the symptoms brought to the vendor's attention indicated damage that is caused by such. The test steps provided do not include any testing of any high-voltage outputs and explicitly stated where not to test to avoid any such danger. Any concerns the buyer has in testing would be the same concerns with regard to installation they provided themselves, in which case they should have seek qualified professional installation assistance. The buyer was warned over a year prior how such damage that had as symptoms occurs, and that without correction it will only cause further damage to the same equipment or any new equipment put into its place.
At no time was the buyer ever prevented nor discouraged from making a claim with the manufacturer for product defects their warranty provides coverage for. 
At no time was the buyer not provided full assistance to diagnose and correct their issues and they were provided with explanation of how such operational damage happens.
Damage presented in the equipment that was otherwise fully functional, and misapplication of required steps in product installation instructions resulted in manufacturer declining warranty coverage of the damaged parts. The invoicing provided to the buyer were for return of their equipment and replacement bulbs at cost. Upon the buyer's dissatisfaction with the amount required for replacement bulbs at cost, those were removed from the invoice and offered as a one-time courtesy at the expense of the vendor (this company). Upon further dissatisfaction and clear indication the buyer did not want to correct the issues with installation, even implying that physical evidence of non-compliance to instructions was somehow false, and making constant threats, the courtesy replacements were also removed from the invoice. No additional invoices were sent as the buyer states..The
buyer has been notified numerous times that this company as a vendor does not provide
the manufacturer's warranty on the product, that it is through the
manufacturer. Warranty information clearly indicates that such
operational damage is not covered under their warranty and what factors
outside their control in manufacture causes it to occur.

I will not wait 30 days for a responce on this matter nor will I provide my CC to this business again. Their warranty claim document is a joke and they make it hard as possible to file a simple claim. I have contacted them without response and that when I started this process with Revdex.com, I'm tired of screwing around with a pair of light bulbs that I overpaid for to begin with but that was my choice. I have two friends that have bulbs from this business and they work great, zero issues but they look different then mine and were bought a year before mine. So something has changed and I just want some bulbs that work 100% of the time. Im tired and frustrated with their lack of communication and people telling me "Sir your light is burnt out" then all of a sudden in come on for 5 seconds then it goes out again. I originally bought two pairs and had issues with both and I did pay for an advanced replacement so all together I've bought 3 sets and only needed 2. I look at these defective bulbs on my desk daily and finally decided to take action since my emails are being ignored.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

"I sent a video to retro solutions showing what I wanted to do to my vehicle, asking them for guidance in what to order. They responded with direct links to the specific product I should order."Yes, the customer did supply a video stating they wanted the product to...

do exactly what was done in the video and to add aesthetic lighting features to it not shown in the video. They were provided the link to the same product shown in the video clip supplied, of the same size, shape, configuration, etc. For the additional aesthetic lighting features they were provided with links and selections to the fitments that would work with the other product they wanted. "None of the products fit and the hardware was mismatched to the kit I received."Had all the steps shown in the supplied video been completed the product would fit the very same way and install the very same way as shown in the video. Had the bezel been removed as shown in the video clip, as stated and exampled several times, it would fit just as in the video clip the customer provided. The additional aesthetic lighting piece would not fit because of the size chosen from the available options and not having taken the opportunity to check their application for measurement ahead of time. It could have been exchanged for another size that would fit, one of the available options presented to the customer prior to order, as was mentioned several times. "What I got were random parts that wouldn't even work with each other."What was received was what was ordered. The parts are not vehicle or application specific as they are for custom retrofitting into various applications, and the installation steps do need to be followed for them to be installed. All the required parts were of the correct size and what always come with the product. The customer mentioned some screws being for the wrong size for the aesthetic lighting product that does not come with any such hardware and does not install in such fashion!"I sent pictures showing that it was impossible for the product to fit my light, it was simply way too big."Again, the additional aesthetic lighting piece would not fit because of the size choosen and not having taken the opportunity to check your application ahead of time. It could have been exchanged for another size that would fit as mentioned several times. The product requested from the video clip would fit if the proper steps to install it were completed as shown in the video.The customer initially claimed the fitment problems were due to having a different application than referenced by the video clip they provided themselves. However the customer provided photos of the housings later on showing that they were the same with only partially completing the steps to install the product as shown in the video."I sent the product back to the company was told I had an instore credit for $178.98. I also received a bill for $12.35. My original cost was $295.83. I have no product now and nothing was ever installed."The equipment was returned as an "incorrect shipment" indicating the parts were not what was ordered, and unfortunately that was neither the truth nor the case, and was never advised. It was done despite what was advised to the customer, against advisement of the information signed in agreement on the form they used to return the product as an "incorrect shipment". Additionally the customer was reiterated the store policies they had to agree to in order to place the order that returns on equipment are accepted for exchange or store credit on items in brand new condition only. Despite the customer incorrectly indicating an "incorrect shipment", they were provided with a store credit (total of those items $178.98) for those items that were received back in their brand new condition as allowed under store policies. The product that was marked with finger prints that ate into surface coatings on the product and with scuffs/scrapes on them, not eligible for return under policies, are awaiting to be returned with payment to the invoice sent for the shipping costs. No other agreements or arrangements were ever made or implied.

The customer has been provided a partial refund for an installed and defaced product, granted outside of store policy, prior to opening any complaint.STORE POLICY that requires agreement to make purchase from the online store:
href="http://retro-solutions.net/cmspage.php?page_id=11">[redacted]"Product Returns:Product returns are provided via exchange or store credit only. Product eligible for return must be uninstalled and unused, fully complete including all parts, in its original packaging, and must be received within 30 days of order delivery. Product eligible for returns must be in new condition, without bearing any marks, scuffs, alterations, or modifications to the product. Please note that returns for refunds are not provided, nor accepted under store policies, without exception for any reason."The customer was provided postage as a courtesy to send bulbs they
claimed to be defective in for a warranty inspection and replacement by
the manufacturer. Upon inspection and testing the product was found to
installed, marked on/defaced by the customer, but completely functional
without any problems. The customer was provided with additional
information about what was required for proper operation of any LED bulb
on their vehicle. Although the parts provided in the additional
information the customer would be required for proper operation of ANY
LED bulbs, they stated they would rather exchange the returned bulbs
for a more expensive LED bulb product than to have the tested product
returned to them. Upon graciously providing the customer a store credit
for the installed and defaced item  for an exchange (outside store
policies), the customer declined to pay the difference for the more
expensive product and return shipping. The customer then further
declined the store credit or any exchanges as provided for returns under
store policy having already been pardoned for the defacing of the
product that was returned. The customer demanded a full refund, which
was explained to be outside the store policy's and those store policies
were agreed to at the time of purchase to be able to place their order.
The customer was told the only refund that could be made outside of
store policies would only be partial, less all shipping costs and 15%
restocking fee for processing their item and return. The customer only
to chose to be threaten extortion for a full refund from customer
service in further contact, such that the partial refund was completed
and communication had to be discontinued.

This company failed to provide the parts I requested.  They do not offer the parts that I need so a store credit will not do me any good.  I could not just leave my vehicle taken apart while this is sorted out, so I had to go with another product.  The items were never installed and never handled.  Everything was returned in it's original packaging, in unused, new condition.  I deserve a full refund.  You can find numerous complaints exactly like mine where this company continuously mistreats it's customers.
 [redacted]
Once they get your money, even if they still have the product they will not issue a refund.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Review: On 10-25-2012 I bought 2 sets of Retro Solutions LLC best kits available. I did this because they advertised a "life time warranty". Shortly after purchase one of the bulbs started to discolor. I brought it to Retro Solution LLC attention to get the kit replaced under their "life time warranty". For 9 months they gave me the run around having me do tests on their faulty equipment. One test in which required me to touch a metal volt meter to a very high voltage component in which I declined for safety reasons. After 9 months they finally agreed to me to submit a warranty claim. However, by this time both kits (all 4 bulbs) were giving me problems which I also brought to their attention. After they received both kits they send me an invoice for $73 dollars and claim that I broke both kit by using dielectric grease which I didnt and I have proof. I told them this and they send me 2 more bills for $14 and tell me that there is a problem with my vehicles electrical system. This is a fatal attempt to get out of honoring their warranty. My truck is a brand new [redacted] under warranty and problem free. If you look at [redacted] you will see this company has done this to so many others before me. They refuse to honor their warranty after ive complied with all their requests. They also want to charge me to replace their faulty equipment which isnt stated anywhere on their website. They are in multiple violations of the deceptive trade act and are a fraud. I want what I paid top dollar for. Normal kits cost around $50 and they sell their kit for nearly $200 because they claim "high quality" which is false.Desired Settlement: I would like either a full refund which would be more desirable or my products to be replaced under their warranty. Problem is I feel as though if they do replace the products I will encounter the same issue in the future due to low quality equipment. I would also like them to revise their website and be honest so others arent scammed in the future like I was.

Business

Response:

The

buyer has been notified numerous times that this company as a vendor does not provide

the manufacturer's warranty on the product, that it is through the

manufacturer. Warranty information clearly indicates that such

operational damage is not covered under their warranty and what factors

outside their control in manufacture causes it to occur.

The tests recommended to the buyer where to diagnose, pin-point, and lead to steps for correction with restrictions in power supply to the equipment with their installation as the symptoms brought to the vendor's attention indicated damage that is caused by such. The test steps provided do not include any testing of any high-voltage outputs and explicitly stated where not to test to avoid any such danger. Any concerns the buyer has in testing would be the same concerns with regard to installation they provided themselves, in which case they should have seek qualified professional installation assistance. The buyer was warned over a year prior how such damage that had as symptoms occurs, and that without correction it will only cause further damage to the same equipment or any new equipment put into its place.

At no time was the buyer ever prevented nor discouraged from making a claim with the manufacturer for product defects their warranty provides coverage for.

At no time was the buyer not provided full assistance to diagnose and correct their issues and they were provided with explanation of how such operational damage happens.

Damage presented in the equipment that was otherwise fully functional, and misapplication of required steps in product installation instructions resulted in manufacturer declining warranty coverage of the damaged parts. The invoicing provided to the buyer were for return of their equipment and replacement bulbs at cost. Upon the buyer's dissatisfaction with the amount required for replacement bulbs at cost, those were removed from the invoice and offered as a one-time courtesy at the expense of the vendor (this company). Upon further dissatisfaction and clear indication the buyer did not want to correct the issues with installation, even implying that physical evidence of non-compliance to instructions was somehow false, and making constant threats, the courtesy replacements were also removed from the invoice. No additional invoices were sent as the buyer states..

The

buyer has been notified numerous times that this company as a vendor does not provide

the manufacturer's warranty on the product, that it is through the

manufacturer. Warranty information clearly indicates that such

operational damage is not covered under their warranty and what factors

outside their control in manufacture causes it to occur.

Business

Response:

1) The manufacturer's warranty covers manufacturing defects, defects that occur in the course of production that are inevitable. Their warranty does not provide coverage for damage to equipment as that is outside their control and under the control of the installer/operator.

2) For the manufacturer's warranty to apply you would need to make a claim on defective equipment, not equipment that is fully functional but damaged

3) The manufacturer offers the product warranty, not the vendor. Just like most stores you got in person, say CVS for example, to buy a radio that has a warranty. If the radio is defective in some way under the warranty, does CVS provide repair/replacement of the radio or does the manufacturer/producer?

4) Previously the vendor offered items to replace those damaged at cost, and then later solely at the vendor's cost, you turned both options/offerings down. To be perfectly clear those offerings only presented additional costs to the vendor.

Consumer

Response:

Review: 10081439

Your business practices are so flawed... You lie to me and tell me that there is dielectric grease found which voids the warranty when there wasn't. You tell me that you will only honor your warranty if I provide proof of a wiring harness but you didn't. You request I lie to the Revdex.com. You make me wait a whole year before giving me the necessary warranty information which you will not honor. Do you sleep well at night knowing that you sell junk products under a high quality labels? Your metal cases don't compensate for the low quality kits you sell. In fact that might be the only thing of quality your company possesses.You would think, with so many competitor hid companies, freedom of speech, and internet forums out there, as a person, you would have a bit more integrity. Let me guess where this "manufacture" is located. Is it in china where I have no rights as a consumer? Your company has been through this issue before. You would think you would straighten up and change your ways to gain more business and keep your customers happy. But no, your main focus is the quick buck you scam off people who are just looking for a good quality HID kit. You see the customer as a dollar sign and nothing more. From one business owner to another you have no business owning a company. Time heals everything though, and maybe not now, but soon, you will have to file bankruptcy and close your door which would be the best thing for any one looking for a HID kit. The only people who would miss you, maybe, would be your friends, who I assume are your only source of income these days, on the RSX forum. You give a bad name to all internet vendors. You know you are scamming me. You know you sell junk and pass it off as high quality. But you don't care because you have ZERO integrity. Shame on you as a person and shame on Retrosolutions as a company. From this moment on when ever the word HID is said I will make sure to share my experience with Retrosolutions.

Review: I ordered two set of bulbs from this company and have had issues with every one of them. I have emailed over 20 times and asked if someone could please call me and they respond with they are not set up to call customers. I spent $40 dollars on each set of bulbs and then had to pay for another set so they could send me an replacement while they inspect the bulbs. I have 120 dollars tired up into light bulbs that work for about a month to three months and then start blinking and then stop working all together.Desired Settlement: I want these replaced with working bulbs before I take legal action.

Business

Response:

The customer previously REQUESTED an additional pair of bulbs be sent to them on a DEPOSIT. The customer had up to 60 days to return the claimed item with manufacturing defect for refund of their DEPOSIT, however nothing was received within the 60 days to do so. The customer has already claimed the 2 pairs of bulbs for warranty. The indicated problem was not able to be reproduced, but the manufacturer took action to already replace one pair and ordered a repair of the other pair for other items found in inspection. The product carries a one year warranty from the date of purchase, where the customer can make a warranty claim as required up until November 2nd, 2015, their actual purchase date being November 2nd 2014.It should be made clear that there are absolutely no restrictions to the customer making a claim in the warranty time frame, and they have been provided with the information to do so numerous times. If they need assistance they should contact the vendor directly via email. To tender/submit an item for a warranty

claim with the manufacturer, please use the

following form to send with the item such that

the required testing/inspection can be completed

to submit your claim to the respective

manufacturer :

[redacted]

Be sure to fill out the form, print a copy of the completed form to

send in with the return and then submit the form

online for back-up.

Consumer

Response:

I will not wait 30 days for a responce on this matter nor will I provide my CC to this business again. Their warranty claim document is a joke and they make it hard as possible to file a simple claim. I have contacted them without response and that when I started this process with Revdex.com, I'm tired of screwing around with a pair of light bulbs that I overpaid for to begin with but that was my choice. I have two friends that have bulbs from this business and they work great, zero issues but they look different then mine and were bought a year before mine. So something has changed and I just want some bulbs that work 100% of the time. Im tired and frustrated with their lack of communication and people telling me "Sir your light is burnt out" then all of a sudden in come on for 5 seconds then it goes out again. I originally bought two pairs and had issues with both and I did pay for an advanced replacement so all together I've bought 3 sets and only needed 2. I look at these defective bulbs on my desk daily and finally decided to take action since my emails are being ignored.

Review: [redacted]

I am rejecting this response because:

Sincerely,

Business

Response:

The

matter has already been responded to, as always, in the very same day.

You have received a response the very same day, each and every time you

have contacted this company within the normal hours of business. There

has never been any lack of communication as you suggest. There

have never been any delays except by you in making a claim. In fact this

company has gone through the process of supplying the same information

several times in response to you, information that was obviously being

disregarded or there was a failure to read it. No where have you ever been asked to wait in anyway.

Just fill out the form and send it in with the bulbs you want to claim.

That can be done today, tomorrow, or yesterday... whenever it is

convenient for you. There simply is no wait that you are suggesting, and its just that easy. The only wait is coming from you in not making a claim! The Revdex.com will not be able to assist you in making a warranty claim, regardless of any false information or erroneous assumptions made.You

are not being asked for a CC or any form of payment, nor would this

vendor be inclined to accept any further business from you that would

require any from of payment.If the bulbs are on your desk daily,

and you have had the information to make a claim provided several times

over, then why have you not sent them in on a claim? You have not even

contacted this company about anything since receiving bubs back in April

of this year!