RetroFitness of Glassboro

[redacted] *** [redacted] *** ###-###-#### To: Revdex.com From: Retro Fitness Glassboro RE: [redacted] I have received the letter in regards to [redacted] *** [redacted] home gym is Retro Fitness of [redacted] , so anything to do with the account would have to go through [redacted] , that is why [redacted] sent him to [redacted] location, only because they can’t see any information with that memberAs soon as I got the message from ***, I had given him a called backOn the agreement it does state the day cancelation policy and for it to be sent through certified mail, to give the member proof of sending it and us receiving itBut in this case there was no record of him sending the letter in July, when he couldn’t make it to the gym anymoreWhen I reached out to [redacted] a day or two before he submitted this complaint, I did everything I can to make him happy, and canceled out the membership for him, to where he wouldn’t be billed anymore Thank You, [redacted] GM Retro Fitness [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***

[redacted] 
[redacted] 
###-###-####
To: Revdex.com
From: Retro Fitness Glassboro
RE: [redacted]
I have received the letter in regards to [redacted]. [redacted] home gym is Retro Fitness of [redacted], 
so anything to do with the account would have to...

go through [redacted], that is why [redacted] sent him to 
[redacted] location, only because they can’t see any information with that member. As soon as I got the 
message from [redacted], I had given him a called back. On the agreement it does state the 60 day cancelation 
policy and for it to be sent through certified mail, to give the member proof of sending it and us 
receiving it. But in this case there was no record of him sending the letter in July, when he couldn’t make 
it to the gym anymore. When I reached out to [redacted] a day or two before he submitted this complaint, I did 
everything I can to make him happy, and canceled out the membership for him, to where he wouldn’t 
be billed anymore. 
Thank You,
[redacted]
GM Retro Fitness [redacted]

Review: I have had multiple billing issues with Retro Fitness. I signed up for a gym membership and a personal trainer. I was to be charged $20.00 a month for my gym membership and $60.00 a month for personal training. I was not making use of my personal trainer so I canceled. This process required me typing a letting stating my reason for ending the service and having it notarized. I took a notarized copy to the manager at Retro Fitness and mailed one to the headquarters. I checked my credit card statement a few months later and realized that I was still being charged. I called retro fitness headquarters and was told that they never received my notarized letter and that someone would call me back (they never did). I called multiple times and never heard back. I then went to the retro fitness gym and the was told by the manager that it was something that had to be taken care of by the headquarters.

Issue number 2- Even during this process I still remained a member at the gym. I found out that I had to go to Costa Rica for a 4 month period of time and therefore would have no use of my membership. I once again took a notarized letter to Retro fitness gym and mailed one to the headquarters. I was told that I would only be charged for one more month (as this is their policy.) I then left for Costa Rica. I stopped getting billed for months. I just accessed my online banking for the first time in quite a while and came to realize that they began charging me AGAIN starting in March. From March 2013 until now (November 9th) I have been charged $21.39. I called the Retro Fitness branch and was told that the manager was out for the weekend but would get back to me. I was also told that because of problems like this in the past they have since hired new management and employees, therefore acknowledging that there have been other issues. The entire process of working with Retro Fitness has been a nightmare and they are taking advantage of their customers.Desired Settlement: I would like for this to be investigated so that they are not able to do this to other people.

I also ask that I be refunded the money for the past months that I was being wrongly charged.

Review: I was in a month to month contract at this point with retro fitness. I sent my membership cancellation letter in July of 2014. I have still been billed for July, August, September, and October will be billed shortly. I called [redacted] retro and they referred me to the [redacted] Retro Fitness desk. [redacted] had no knowledge on cancellation and their manger would contact me. This is did not happen. Both [redacted] and [redacted] representatives are unprofessional and seemed like when speaking to both people it was not their problem. I would like to have my account cancelled as I did the proper paper work in July. I would like them not to take my money anymore for services not used.Desired Settlement: I would like to have my account cancelled as I did the proper paper work in July. I would like them not to take my money anymore for services not used and stopped being billed now.

Business

Response:

[redacted]

###-###-####

To: Revdex.com

From: Retro Fitness Glassboro

RE: [redacted]

I have received the letter in regards to [redacted]. [redacted] home gym is Retro Fitness of [redacted],

so anything to do with the account would have to go through [redacted], that is why [redacted] sent him to

[redacted] location, only because they can’t see any information with that member. As soon as I got the

message from [redacted], I had given him a called back. On the agreement it does state the 60 day cancelation

policy and for it to be sent through certified mail, to give the member proof of sending it and us

receiving it. But in this case there was no record of him sending the letter in July, when he couldn’t make

it to the gym anymore. When I reached out to [redacted] a day or two before he submitted this complaint, I did

everything I can to make him happy, and canceled out the membership for him, to where he wouldn’t

be billed anymore.

Thank You,

GM Retro Fitness [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: Up until this month, July 2014, I have been perfectly happy with this gym.However, this month I had ONE personal training session and then my trainer went away the following week for vacation.

He said he would contact me for the week after. Well, He NEVER contacted me and I figured we were still on. He never showed up and I ended up having the manager call and send him a text message. Well, days went by and no one heard from him.

I sent a text message that Sunday and then Monday he sent me a rude message stating he was away and not available and apparently had a death in the family. Well, I understand life gets hectic but it literally takes 10 seconds to send a text message and let me know. He is immature, unprofessional, and rude. I work 4 jobs/7 days a week and my time is VERY limited.

I also pay a lot of money for these sessions every month and expect to get what I am paying for. He was totally unapologetic. I ended up calling the manage and asked to be placed with another trainer. He told me he would call me back and never did.

I waited ANOTHER 2 days and called yet again. The manager, [redacted], called me back and told me he would look into the situation as he had not spoken to my trainer [redacted] since he went on "vacation." I waited yet ANOTHER 2 days and still NO call. On Wednesday morning I left a hand written note with my information and phone number for the regional manager (whom I was told comes in every morning apparently) and here we are yet ANOTHER 2 days later and STILL NO response and no fix. At this point, I want out of this training nonsense and will be seeking legal action as RETRO FITNESS is in violation of the contract terms and agreements according to what I have read in my contract.

I also cancelled my debit card so they will NOT be getting any more money and trying to swindle me for not providing training service.In addition, I called ABC financial and told them about the situation so they are aware as well.Desired Settlement: I want Retro Fitness to cancel my "contract" because they are breaking their terms and agreements of 1 personal training session per week (1x4weeks =$160.00 per month or $40.00 per week). I am not going to pay them to "buy out" the rest of the contract because THEY broke the terms and agreements. They STOLE my money for the month of July (I only got 1 session the first week of July). They owe me $120.00 for services that were not completed during the last few weeks of July.

Business

Response:

Regarding the complaint from member [redacted], We have taken care of the problems she was experiencing just two days after she submitted the complaint. We got her a new trainer and also made up for the training sessions that she didn't receive when we were having a problem with one of our trainers. He is no longer a trainer here at Retro Fitness. We have stayed in contact with [redacted] and she is happy with the services that she is receiving now! We will make sure that no more inconvience happens to [redacted] and her contract that she has signed for.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.