Rettey Corporation

Final Consumer Response / [redacted] (2000, 19, 2016/09/13) */ I finally received the dock kit in July, months lateThe dock is a great productThe problem was that [redacted] Retty (owner) was in the hospital but no one was handling his communicationsI panicked when the product did not arrive and no one responded to my calls or emails...in the end all worked out but Retty needs to fix their communications problem

Business said the work is under a one year from date of job warrantyIf the area of the floor customer has concerns about is an area they actually worked on, then it is under warranty, and customer may call *** or Mr*** (###-###-####), and they will schedule to come inspectIf the area of the floor is not an area they did work on, then it is not covered by the warrantyBusiness reiterates that the customer's original floor job was sub-par, and he is not responsible for it's continued degradingCustomer may call for an appointment if it is to discuss work they didOtherwise, business has finished this jobIf customer is concerned about other areas of the floor, then it is a new jobBusiness recommends a complete tear out if customer wants it done right, since it was a badly done floor to begin with

The job was to remove the grout, tile & thin set They were to apply new thin set, set the tile, grout and seal There are several areas that they did not follow this procedure When I challenged *** said that it was alright and that he would come back if their was a problem Several areas that I originally questioned him on, need to be done properly.I've called and they haven't responded

Business said that he and his partner, ***, repaired specific areas of loose tile on several visitsBusiness said that the original tile job was not done properly as there is no backer bo*** under the tileThere is only plywood and this does not hold the tile or grout effectivelyCustomer might
want to check their home warranty for coverageThe tile will work loose and the grout will not stick/holdUnless the customer tears out the whole area, place the proper bo***s, and retile, it will continue to loosen and deteriorateThis has nothing to do with the repair work done by the businessIf the customer needs work done on the repaired areas, and not new areas, she may call *** (###-###-####) or business, but do not use the ###-###-####Business has been out of town a number of times for longer periods of time, so that might be why he's been h*** to reach at his home #

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***..is..coming..out..tomorrow..at..noon..to..review..and..refix..the..floor

Final Consumer Response /* (2000, 19, 2016/09/13) */
I finally received the dock kit in July, 3 months late. The dock is a great product. The problem was that [redacted] Retty (owner) was in the hospital but no one was handling his communications. I panicked when the product did not arrive and no one...

responded to my calls or emails...in the end all worked out but Retty needs to fix their communications problem.