Reunited Home Improvements

We tried to contact the customer several times and the phone number is out of orderAs per our telephone conversation, you verified that the number is out of order and there is no way to contact the clientI sent my employees over to the house twice with no responseIf you can please contact her to see if we can have resolution is this complaintThank you Steven B [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I send the business two emails with attachments of the door I am yet to receive any response is there any way you can see pictures of their work In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.They've made contact, scheduled a date for the work to begin, and
now it is nearly completed and I will give a final inspection before making the final payment in full.I am pleased to say that this matter has been resolved satisfactorily
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I send the business two emails with attachments of the door I am yet to receive any response is there any way you can see pictures of their work
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We tried to contact the customer several times and the phone number is out of order. As per our telephone conversation, you verified that the number is out of order and there is no way to contact...

the client. I sent my employees over to the house twice with no response. If you can please contact her to see if we can have resolution is this complaint. Thank you Steven B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I hired them to replace an exterior basement door back in February they stated they will be back when the weather turn warm to fill in the rim and concrete around the door firm. I started calling the company the start of spring summer was here and ready to leave call Home improvement he has not return my calls when it rains the water comes in the basement.They received full payment for the jobDesired Settlement: I want the job to be completed that is what I paid for

Business

Response:

We tried to contact the customer several times and the phone number is out of order. As per our telephone conversation, you verified that the number is out of order and there is no way to contact the client. I sent my employees over to the house twice with no response. If you can please contact her to see if we can have resolution is this complaint. Thank you Steven B[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I send the business two emails with attachments of the door I am yet to receive any response is there any way you can see pictures of their work

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Mediator: [redacted] We reached the client and resolved the issue. You may contact her to confirm.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: DOT issued a sidewalk violation. Sought a home improvement contractor to deal with it. Spoke with several, hired Reunited, signed contract, gave deposit -- Dec 2014. Little contact with the business, would not return phone calls. Months went by. Contacted the web site that had recommended the business (Home Advisor) which managed to get the business to finally contact me. Promised they'd stay better in touch. Bad weather, couldn't work, wait for spring, then summer. Fall? Tried contacting them again several times. They finally called me Sep ** 2015. Said they'd come the following week. Said permit had been filed. Said they'd email me a copy of it. Never called. Never came. Never sent the email. Left more messages. Found out their landline had been disconnected. All calls to their cell # went straight to voice mail. Finally got them by calling at 7am. Promised he'd be out that same day to assess what's needed for the job. Never called, never came. That was Sep **. I'm done. Filed a complaint with Department of Consumer Affairs. I'd like to get my money back since the city will most likely do the repair now and it'll cost me double the contracted price with Reunited.Desired Settlement: They gave me a Notice of Right to Cancel when I signed the contract but it stated that it had to be done within 3 business days. They said to call their landline (now disconnected) and mail a copy to their address in Bayside. Well I'd send the paper to Bayside if I truly believed they were even there at this point, given their phone has been disconnected and their cell goes straight to voice mail so they can screen their calls. I want my money back. Contract was for $6,350. I gave a deposit of $2,300. The city will most likely charge me over $12,000 for the job. I sure as hell could use that $2,300 back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.They've made contact, scheduled a date for the work to begin, and now it is nearly completed and I will give a final inspection before making the final payment in full.I am pleased to say that this matter has been resolved satisfactorily.

Sincerely,