Revas Gifts

Just wanted to let you know that my complaint has been settled, the refund was put back in my account today (July 1st) Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
me.
Regards,
*** ***

Tuesday, Jan. 17, 2017 Revdex.com1 E. 4", Suite 600Cincinnati, OH 45202 Dear Revdex.com,This letter is in response to a customer concern (ID # [redacted]) submitted on 1/11/2017. Please be advised that the customer's concern has already been addressed and resolved, after the customer contacted our...

business directly on 1/12/17.To clarify, our company would never intentionally deceive a customer. Although we regret the way this customer feels about our ordering process, we acted swiftly in favor of the customer once we were notified.Our business took the following corrective action to address the customer's concerns in full:- We voided the customer's credit purchase for order # [redacted] on 01/12/2017 09:51am EST - Voided Trans-ID: [redacted]. The order total of $59.80 was voided and no funds were Collected from the customer.- We did not ship any product to the customer, as we were able to cancel her order after voiding the purchase.- Regarding the customer's concern regarding our website for order confirmation clarification at checkout, our business is currently in the process of launching a new website that will make the ordering process more clear for customers. Our goal is to have the new website activated during the month of Feb. 2017.Kind Regards,Rick A[redacted] Operations and Customer Service Manager TruDog, LLC(Original ltr attached)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Provide I don't get another email in regards to your product that one I dont own a pet and two didn't sign up for any of your products. Maybe if business like you would stop buy every e mail address out there and think every one sign up to received emasil I won't have to spend my time filing complaints against companies that approve of this practice instead of just allowing people to sign up for what they want.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I confirm that I received the full refund that I requested into my account.I am also glad that after six attempts to contact the company without a response that the owner, Lori, finally wrote an apology on the Revdex.com website. This was good as her phone message on my answering machine did not include an apology.  May this public exposure motivate her to make her customer service much, much better.
Regards,
[redacted]

...

                                                          Wednesday, July 26, 2017  Revdex.com1 E. 4th, Suite 600 Cincinnati, OH 45202  Dear Revdex.com, This letter is in response to a customer concern (ID # [redacted]).  To clarify, the customer’s complaint about the package being shipped to the wrong address was out of our control, as the order was placed electronically online by the customer.  Although we regret the way this customer feels about our company, we acted swiftly in favor of the customer once we were notified by issuing a replacement order to the new shipping address the customer gave us.  The tracking information shows the replacement order (at no additional cost to the customer) was delivered on Tues. 7/25/17.  Here is a timeline of the interaction with the customer and the corrective action we took to address the customer’s concerns: Kind Regards,   Rick A[redacted] Operations and Customer Service Manager TruDog, LLC     07/05/17 Customer personally placed order electronically online for the [redacted] Me (7pk) and [redacted] Me (2pk). Shipping address given was to an address on [redacted]   07/11/17 Order shipped out with tracking # [redacted] Confirmation sent to customer email    07/14/17 Package delivered to the address given at [redacted] St, Cincinnati , OH 45227 at 11:51am.     7/15/17   Customer e-mailed [redacted] reporting her concern about the incorrect shipping address.   07/17/17: Live Chat summary with customer Chat from customer informing us that her order shipped to the wrong address. We verified the shipping address, customer states she did not give us that address.   We apologize for any inconvenience and offered to replace the order. Customer doesn’t want a reshipment she wants a refund. We apologized and informed customer that we cannot retrieve a package that has been shipped. I provided the tracking number and asked her to speak with postal service to find out if they can perhaps help retrieve the package. Customer asked for a refund or a replacement order at our expense. We let her know we can replace the order but cannot issue a refund. Asked her to check with postal service about her original order.     7/18/17 Responded to customer email letting her know a replacement order has been issued. 7/25/17Replacement order was delivered to customer's new shipping address at 9:31 am.  [redacted] tracking # [redacted] confirms delivery.   ###

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Friday, March 31, 2017   Revdex.com 1 E. 4th, Suite 600 Cincinnati, OH 45202   Dear Revdex.com, This letter is in response to a customer concern ID # [redacted] submitted to your Office on 3/10/2017.  Please be advised that the customer’s concern has already been addressed and resolved, after the...

customer contacted our business directly on March 10.  To clarify, our company would never intentionally continue to send email to a customer that requested to be unsubscribed from marketing.  Although we regret the way this customer feels about receiving our email, we acted swiftly to place the customer on our Do Not Mail list one the customer once we were contacted by the customer. Our business took the following corrective action to address the customer’s concerns in full: On March 10 at 9:55 am EST, we placed the customer on our Do Not Mail list.    Kind Regards,     Rick A[redacted] Operations and Customer Service Manager TruDog, LLC