Reveal RX Serum

We’re sorry to hear about your negative experienceWe want to assure you that we do take customer feedback seriouslyWe offer all customers a 30-day supply of the product with a 14-day trial periodThe only initial costs incurred are a $or shipping and handling fee respective of the productCustomers are able to cancel their subscription at any time during the trial period, return the unused portion of the supply, and are not obligated to pay anything additionalUnfortunately, since we didn't receive your cancellation notice within the 14-day trial period, a charge incurred for the original shipment and the recurring subscription took effect as per the terms and conditionsAll terms and conditions are clearly posted and must be accepted at the time of order to complete the purchase however we do understand how that can sometimes be overlooked.We’ve escalated your account and have issued you a full requested refund on your most recent order minus the initial agreed upon shipping and handling fees ($99.94)Please allow 5-business days to reflect on your bank statementWe continuously monitor customer feedback to help us make adjustments to improve our service so that other customers like you can have a better experienceWe hope the steps taken help to resolve your the matter for youIn light of the confusion, we would like to ask you to keep any remaining supply that you have and enjoy with our compliments

Hi [redacted] , We’re sorry to hear about your negative experienceWe understand your frustration and want to assure you that we do take customer feedback seriously We offer all customers a 30-day supply of the product with a 14-day risk free trialThe only initial costs incurred are a $shipping and handling feeCustomers are able to cancel their subscription at any time during the trial period, return the unused portion of the supply, and are not obligated to pay anything additionalIf not cancelled during the trial period you are charged the full retail cost of the productAll terms and conditions are clearly posted and must be accepted at the time of order to complete the purchase however we do understand how that can sometimes be overlooked3/15: Initial trial order was placed my Ms [redacted] for both the RevealRX Serum and Eye Cream 4/Ms [redacted] call into customer service outside of the day trial period to cancel the trail and enrollment in the auto shipment program Per that call, her account was closed On 4/Ms [redacted] again called into customer service, this time to request a full refund The agent she spoke with explained the terms and conditions and offered a discount of 35% which was declined We’ve escalated Ms [redacted] 's account and have gone ahead and issued a full refund for the most recent shipmentPlease allow 3-business days to reflect on your bank statement We continuously monitor customer feedback to help us make adjustments to improve our service so that other customers like you can have a better experienceWe hope the steps taken help to resolve your the matter for you In light of the confusion, we would like to ask you to keep any remaining supply that you have and enjoy with our compliments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We’re sorry to hear about your negative experienceWe want to assure you that we do take customer feedback seriously We offer all customers a 30-day supply of the product with a 14-day trial periodThe only initial costs incurred are a $or shipping and handling fee respective of the productCustomers are able to cancel their subscription at any time during the trial period, return the unused portion of the supply, and are not obligated to pay anything additionalUnfortunately, since we didn't receive your cancellation notice within the 14-day trial period, a charge incurred for the original shipment and the recurring subscription took effect as per the terms and conditionsAll terms and conditions are clearly posted and must be accepted at the time of order to complete the purchase however we do understand how that can sometimes be overlookedWe’ve escalated your account and have issued you a full requested refund on your most recent order minus the initial agreed upon shipping and handling feesPlease allow 5-business days to reflect on your bank statement We continuously monitor customer feedback to help us make adjustments to improve our service so that other customers like you can have a better experienceWe hope the steps taken help to resolve your the matter for youIn light of the confusion, we would like to ask you to keep any remaining supply that you have and enjoy with our complimentsSincerely,Customer Care SpecialistReveal RX SkinLive Customer Support: 877-670-- Available 24/

Hi ***, We’re sorry to hear about your negative experienceWe understand your frustration and want to assure you that we do take customer feedback seriouslyWe’ve escalated your account and have gone ahead and issued you a full requested refund minus the initial agreed upon shipping and handling feesA total of will be refunded to your bank account Please allow 5-business days to reflect on your bank statementWe offer all customers a 30-day supply of the product with a 14-day trial periodThe only initial costs incurred are a $or shipping and handling fee respective of the productCustomers are able to cancel their subscription at any time during the trial period, return the unused portion of the supply, and are not obligated to pay anything additionalIf not cancelled during the trial period you are charged the full retail cost of the productAll terms and conditions are clearly posted and must be accepted at the time of order to complete the purchase however we do understand how that can sometimes be overlooked We're sorry to hear about your husbands medical condition and apologize for the way your call was handled We will take your feedback into consideration to work on improving our customer services for other customers like you While normally, we do not offer refunds, we understand that there has been an issue and we hope the steps taken help to resolve your the matter for you.In light of the confusion, we would like to ask you to keep any remaining supply that you have and enjoy with our complimentsSincerely,Customer Care SpecialistReveal RX SkinLive Customer Support: 877-670-- Available 24/

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever, I do think there method of business is set out to defraud the publicA "free trial" is intended to get someone to try their product and IF they like it - order moreI am a college graduate and always on alert for scamsHowever, they got me on thisI did not realize I had signed up for such a scam until too lateThe so called agreement per their terms was completely hidden or buried in very fine print because I would never knowingly agreed to be scammed in such a manner Even when the 2nd shipment was sent to me, there was no invoice in the box indicating the outrageous cost of the product or anything that indicated it was a "subscription.' Their intend is clearly not to do business the fair and honest way - but designed to defraud Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Re: Case # [redacted] Customer Information: [redacted] Aug 15, 2017Dear [redacted] ,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyWe believe in disclosing our terms so that it is to be clear and conspicuous so that customers are fully aware of their ordersThat is why before customers commit to our day trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program before completing their checkoutOur records indicate that the Customer had already been processed a refund the amounts of $when they called to our customer service team on 8/11/and ask that they allow up to days before they see the refunded amounts back on their credit card statementsWe hope our actions have helped to amicably resolve this complaint.We continuously monitor customer feedback to help us make adjustments to improve our service so that customers can have a better experiencePlease feel free to contact us if you should have any further questions Please forward a copy of our response to our customer on our behalf.Sincerely,Customer Service

We’re sorry to hear about your negative experienceWe understand your frustration and want to assure you that we do take customer feedback seriouslyWe have issued the full requested refund Please allow to business days for the refund to process back onto your accountThe funds have already been released from our companyIf you have any other questions or concerns, please feel free to contact our customer service at 1(877) 670-to speak with a live representative who will be glad to assist youWe continuously monitor customer feedback to help us make adjustments to improve our service so that other customers like you can have a better experience.We hope the steps taken help to resolve your the matter for you

Dear Revdex.com Representative,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyWe believe in disclosing our terms so that it is to be clear and conspicuous so that customers are fully aware of their ordersThat is why before
customers commit to our day trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. We feel for our Customer's concerns and to amicably resolve this complaint, we have processed a refund in the amounts minus the shipping and handling cost as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for business days for this refund to be processedPlease feel free to contact us if you should have any further questions at [email protected]. --Sincerely,[Campaign]Customer Service[email]

Notice Received: October 10, 2017Complaint ID # ***Customer Information:*** *** *** *** *** ** ***Daytime Phone: (*** ***
E-mail: ***October 21, 2017*** ***Our company strives to ensure that our customers are completely satisfied,
therefore we take consumer complaints very seriouslyWe believe in disclosing our terms so that it is to be clear and conspicuous so that customers are fully aware of their ordersThat is why before customers commit to our day trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program before completing their checkoutOur notes indicate that the customer accepted our terms and conditions and proceeded with their order on 8/1/Customer filed for chargebacks on 9/22/and after investigations were concluded, was found ineligible for a refundsHowever, after hearing the Customer’s complaint details, we do feel for the customer and therefore on 10/22/17, we have provided refund minus shipping costs to help amicably resolve this complaintOur Customer will receive email confirmations for these completed refunded amountsPlease allow up to days before they see the refunded amounts back on their credit card statements.We continuously monitor customer feedback to help us make adjustments to improve our service so that customers can have a better experiencePlease feel free to contact us if you should have any further questions Please forward a copy of our response to our customer on our behalf.Sincerely,Customer Service Response Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I do appreciate your involvement with my issue. I can only imagine the number of FB users who have fallen for this scam with out a successful resolution.Should I NOT receive the full refund from Reveal RX, I will be back in touch.Good to know we do have an intermediary against deceptive advertising in practice! Thank you for your help
Regards,
*** ***

Hi ***,We’re sorry to hear about your negative experienceWe understand your frustration and want to assure you that we do take customer feedback seriouslyWe offer all customers a 30-day supply of the product with a 14-day trial periodThe only initial costs incurred are a $or
shipping and handling fee respective of the productCustomers are able to cancel their subscription at any time during the trial period, return the unused portion of the supply, and are not obligated to pay anything additionalIf not cancelled during the trial period you are charged the full retail cost of the productAll terms and conditions are clearly posted and must be accepted at the time of order to complete the purchase however we do understand how that can sometimes be overlooked.While normally, we do not offer refunds, we understand that there has been an issue and have escalated your account and issued you the full requested refund of $Please allow 5-business days to reflect on your bank statement. The funds have been release from our company. We hope the steps taken help to resolve your the matter for youIn light of the confusion, we would like to ask you to keep any remaining supply that you have and enjoy with our complimentsSincerely,Customer Care SpecialistReveal RX SkinLive Customer Support: 877-670-6631 - Available 24/

Dear *** *** ,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyWe believe in disclosing our terms so that it is to be clear and conspicuous so that customers are fully aware of their ordersThat is why before
customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesWe feel for *** *** claims about his experience, and have processed a refundIn addition, we confirm that this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions.Please forward a copy of our response to our customerPlease feel free to contact us if you should have any further questions with our contact information below.Sincerely,Customer Service

We offer all customers a 30-day supply of the product with a 14-day risk free trialThe only initial costs incurred are a $or shipping and handling fee respective of the productCustomers are able to cancel their subscription at any time during the trial period, return any unused
product, and are not obligated to pay anything additionalIf not cancelled during the trial period the customer is charged the full retail cost of the productAll terms and conditions are clearly posted and must be accepted at the time of order to complete the purchase however we understand how that can sometimes be overlooked. Ms*** had called into customer service on 3/27/2017, outside of the 14-day trial windowThe agent that she spoke with clearly explained the terms and conditions and company policy and offered MsCarter a refund of 50% to resolve the complaint. Ms*** accepted the offer and a 50% refund was applied to both orders. At the time we considered the matter resolved, however in light of the additional complaint, we've gone ahead and issued a full refund on Ms*** most recent shipment sent 3/19/2017. Please allow 3-business days for the transaction to appear on her statement. We hope the step taken help to resolve Ms*** complaint and would like to thank her for the feed back. Sincerely, Team RevealRX

Hi ***, We’re sorry to hear about your negative experienceWe want to assure you that we do take customer feedback seriously We offer all customers a 30-day supply of the product with a 14-day trial periodThe only initial costs incurred are a $or shipping and handling
fee respective of the productCustomers are able to cancel their subscription at any time during the trial period, return the unused portion of the supply, and are not obligated to pay anything additionalIf not cancelled during the trial period you are charged the full retail cost of the productAll terms and conditions are clearly posted and must be accepted at the time of order to complete the purchase however we do understand how that can sometimes be overlooked. We’ve escalated your account and have gone ahead and issued you a full requested refund on your most recent order minus the initial agreed upon shipping and handling feesPlease allow 5-business days to reflect on your bank statement We continuously monitor customer feedback to help us make adjustments to improve our service so that other customers like you can have a better experienceWe hope the steps taken help to resolve your the matter for youIn light of the confusion, we would like to ask you to keep any remaining supply that you have and enjoy with our complimentsSincerely,Customer Care SpecialistReveal RX SkinLive Customer Support: 877-670-6631 - Available 24/

Complaint: ***January 17, 2018Dear *** *** ,After careful inspection of this consumer complaint and our records, we have determined that this consumer, *** *** is not our customerThis consumer is seeking reparations from Essential anti aging serumPlease contact this other
company for further assistance as we hold no affiliation with them.Sincerely,Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We’re sorry to hear about your negative experience. We want to assure you that we do take customer feedback seriously.  We offer all customers a 30-day supply of the product with a 14-day trial period. The only initial costs incurred are a $5.97 or 4.97 shipping and handling fee respective of...

the product. Customers are able to cancel their subscription at any time during the trial period, return the unused portion of the supply, and are not obligated to pay anything additional. Unfortunately, since we didn't receive your cancellation notice within the 14-day trial period, a charge incurred for the original shipment and the recurring subscription took effect as per the terms and conditions. All terms and conditions are clearly posted and must be accepted at the time of order to complete the purchase however we do understand how that can sometimes be overlooked. We’ve escalated your account and have issued you a full requested refund on your most recent order minus the initial agreed upon shipping and handling fees. Please allow 5-7 business days to reflect on your bank statement.  We continuously monitor customer feedback to help us make adjustments to improve our service so that other customers like you can have a better experience. We hope the steps taken help to resolve your the matter for you. In light of the confusion, we would like to ask you to keep any remaining supply that you have and enjoy with our compliments. Sincerely,Customer Care SpecialistReveal RX SkinLive Customer Support: 877-670-6631 - Available 24/7

Unfortunately we were not able to locate any orders matching any of the customer information provided.  If available, please send us the order number or e-mail address used at the time of order and we would be happy to research your account. We look forward to hearing from you soon.