This customer was first installed on 5/8/2011 for cable service. He has been late on his payments 29 times. Reveille Broadband did contact him initially and asked him if he would like to be a test customer for our internet service, but we changed our policy and decided we did not...
need any test customers. On 11/30/15, I called him and let him know this, and he was fine with it and told me he wanted to get the internet installed at our regular internet installation price. Sometime during April 2016, we inadvertently mailed him a letter stating Bandwidth Usage Overage charges. He received this letter in error, on April 15, 2016, we credited his account in the amount of $100.80. I received a call from Mr. [redacted] on 4/13/16, he began by complaining about the poor internet service. He was rude and would not let me talk, I did interrupt him and he told me to " Shut up". I tried to continue to explain to him that his service was working fine and that he had used up over 200 gigs. Again he was extremely hostile and screamed at me to "Shut Your Mouth". I politely told him that I did not appreciate his attitude and that I was going to hang up and he could call us back when he could talk to me in a polite manner. I hung up and he began to call back again and again. He left a threatening message on my voice mail that stated the following; "I am going to cancel my service and bring back your fking modem and throw it through your window". As I was alone at the office, I called the Lexington Police Department and the Somerville Police Department to file a complaint. Both police departments contacted him that very day. My husband [redacted], did call him and smoothed things over, he mentioned to [redacted] that he thought he was talking to a high school girl, not the owner. He apologized to my husband for his behavior and they both left the conversation in a good way. We assumed that everything was resolved with this customer but it seems that is not the case. This is the type of customer that will NEVER be happy and is difficult to deal with. In addition, "we do reserve the right to refuse service anyone". Currently he is past due once again for June 2016 services in the amount of $153.98, and the July bill for 143.98 will be due July 1, 2016.
This customer was first installed on 5/8/2011 for cable service. He has been late on his payments 29 times. Reveille Broadband did contact him initially and asked him if he would like to be a test customer for our internet service, but we changed our policy and decided we did not...
king modem and throw it through your window". As I was alone at the office, I called the Lexington Police Department and the Somerville Police Department to file a complaint. Both police departments contacted him that very day. My husband [redacted], did call him and smoothed things over, he mentioned to [redacted] that he thought he was talking to a high school girl, not the owner. He apologized to my husband for his behavior and they both left the conversation in a good way. We assumed that everything was resolved with this customer but it seems that is not the case. This is the type of customer that will NEVER be happy and is difficult to deal with. In addition, "we do reserve the right to refuse service anyone". Currently he is past due once again for June 2016 services in the amount of $153.98, and the July bill for 143.98 will be due July 1, 2016.
need any test customers. On 11/30/15, I called him and let him know this, and he was fine with it and told me he wanted to get the internet installed at our regular internet installation price. Sometime during April 2016, we inadvertently mailed him a letter stating Bandwidth Usage Overage charges. He received this letter in error, on April 15, 2016, we credited his account in the amount of $100.80. I received a call from Mr. [redacted] on 4/13/16, he began by complaining about the poor internet service. He was rude and would not let me talk, I did interrupt him and he told me to " Shut up". I tried to continue to explain to him that his service was working fine and that he had used up over 200 gigs. Again he was extremely hostile and screamed at me to "Shut Your Mouth". I politely told him that I did not appreciate his attitude and that I was going to hang up and he could call us back when he could talk to me in a polite manner. I hung up and he began to call back again and again. He left a threatening message on my voice mail that stated the following; "I am going to cancel my service and bring back your f