Revel Restaurant

Revdex.com:At this time, I have not been contacted by Revel Restaurant regarding complaint ID [redacted] .Sincerely, [redacted] *** [redacted]

Revdex.com:At this time, I have not been contacted by Revel Restaurant regarding complaint ID [redacted].Sincerely,[redacted]

Review: On July [redacted], 2013 I went to Revel restaurant/bar with a friend of mine. We requested to split the bill before they took my card to start a tab, which our bartender agreed to. Towards the end we found out he charged everything to my card instead of splitting it. He told me "no worries, I'll void it." On the second time he came with the reciept, he said he split the bill wrong again and needed to void that too. Finally the last bill was charged properly. The issue that this complaint regards is that when I checked my bank account I had 3 pending transactions from this place. The next day I called to speak to the manager [redacted] and asked him to fax a request form with the pending transactions to my bank (TD Bank), so that they can release the funds. I did not want to wait 1 to 3 business days to get those pending funds back into my account, since it was an error on their end. [redacted] and I went back and forth since my bank said they never recieved his fax, and yet he said he had sent it. The last day I called was on July [redacted], 2013 around 12:45pm. [redacted] told me in a very demeaning fashion, that he already was doing me a favor by sending them a fax twice and that its "not his problem", while raising his voice inappropriately. I was explaining that his staff member made this mistake, which he then proceeded to cut me off, saying everyone makes mistakes. I told him that since he's not being very professional and not resolving the issue, nor helping to resolve it in a timely manner, that I will file a complaint. He then said "I don't care, do what you have to." My account is still pending with these transactions.Desired Settlement: I would like not only the pending transactions released into my account immediately, which is $94.73 and $45.00 but also I am requesting a full refund of $52.36 for being treated not only extremely inappropriately by management, but for also being made to feel as though this is my fault.

Business

Response:

On July [redacted], 2013 the complainant came to our establishment with some friends. They sat and had drinks and food at our bar area. The complainant opened up a tab at the bar with a credit card. When the time came to ask for the bill, our bartender charged the full amount of the bill on the complainants credit card. The complainant expressed to our bartender that they would like to split the check down the middle after the fact the card was charged the full amount. Our bartender charges the card for a second time. The second time the complainants card was charged incorrectly due to a mathematical error by our bartender. The final charge on the complainants card was charged correctly. We immediately void both prior transactions and the funds were returned back to the customer. The next day, the complainant calls our establishment and kindly requests for us to send an explanation to her bank with our letterhead to return the funds back to the comp lainant rapidly instead of the regular 3 business day process. The complainant provided us with a fax number to do so. We faxed over the paperwork and it went through. The complainant calls a few hours later to kindly tell us that her bank never received the faxed information. We re-faxed the documentation again at which again showed that it cleared. We call the complainant and confirmed to her that it was sent and they should have received the documentation. A few hours later the complainant calls our establishment again, this time very furious, tells us that we never sent the documentation and that now she has no funds in her bank account. We completely understand her troubles. We offered to re-send the documentation again but she insisted. We also expressed to the complainant that we would gladly speak to her bank but she insisted and wanted some sort of refund or compensation for her troubles. We explained to the complainant that the only transaction that we have in our hands is the correct transaction and the other two transactions have been voided. The complainant insisted on being reimbursed her amount and was also very rude, furious and demanding. The documentation was faxed and cleared on our end, the two wrong amounts have been voided on July [redacted]. We do not agree to reimburse her for her amount.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Revel, the restaurant, is incorrectly recalling the incident. I was only accompanied by one friend. The bartender was aware from the beginning that we were splitting the tab. I called 3 times in total over the course of two days, I did not however, call three times in one day. I called twice on Friday and once on Saturday, the day I was verbally mistreated. The manager told me loudly " he was doing me a favor and its not his problem". He never said he would fax it again. He then told me to call my bank since he's busy and I shouldn't bother him. The only time I requested a full refund was when I filed a complaint with the Revdex.com, not with the restaurant Revel. Having a negative account because of their mistake shouldn't be something I have to deal with. This was not one error but two. They finally calculated right the third time, however the damage was already done, causing me a serious amount of inconvenience and stress. This of course was further worsened by the manager's totally inappropriate and not very helpful behavior towards me. As a patron of his establishment I do not see how mistreating me and yelling at me,is justified especially after already having to go through having a sizable amount of my money withheld by my bank because of a mistake made by them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The matter was taken care of the best way possible. The accusations are false and to have a complete refund of the bill is outrages. Our bartender did not know to split the tab from the beginning. [redacted] did call our establishment three times and all three times we responded. [redacted] did ask us to fax over a letter to her bank and we faxed the information she requested twice. We never responded back to her that we were too busy. That is completely false! I understand [redacted]'s concern and how the money that was held by the bank caused stress. We did everything she asked us to do in order for this situation to be taken care of. She asked us to fax paperwork to her bank twice and we did. On the third call she was irate. We tried to accommodate her concerns but she wanted a full refund for her troubles. We do not work that way.

Review: I went to Revel for a civilized brunch. Once seated a group of half naked people began to dance at the table next to us. Sorry, not at, ON the table next to us. I got up and went to the restroom and to make a quick phone call. Upon my return I noticed that my coat along with my wallet were then missing. When I asked the staff, one staff member accused me of lying and no one seemed at all concerned about my $5k coat. The price is important because I am a very, VERY frugal and poor person and purchased this coat after years of saving. When I brought this up to the owner he then tried to douse our table with 5 $50 bottles of champaign and said he would reimburse me for the coat. After months of trying to get in touch with him, calling his restaurant, his personal cell phone and email I finally got a hold o him. He then said "we gave you champaign we did everything that we are going to do for you". This is infuriating to me because as someone that works hard every single day I should not have to feel as though I am not secure in a luxury environment such as he is claiming his restaurant embodies.Desired Settlement: I would like to be reimbursed for the coat.

Consumer

Response:

At this time, I have not been contacted by Revel Restaurant regarding complaint ID [redacted].Sincerely,[redacted]