Revelare Kitchens

Sales rep was mad we wouldn't commit immediately to the $12k investment. Revelare was 1st company we called and we wanted a night to think about it. Sales rep couldn't get out of our house fast enough. We decided to go with them as we liked the quality of products shown. It took 2 months to deposit the down payment and 4 months to start project. The installer was knowledgeable and kind but sales rep measurements were off, and install notes incorrect. The result was missing drawer faces and hardware and improperly seated doors and hinges that are not working properly (soft close). It took me threatening bad reviews for company to reach back. Mistakes happen and that is fine but the customer follow-up has been atrocious.
After providing pics in December of install mistakes to Revelare to match with installer notes, I was assured the repairs would be performed by mid to late January. It is now past mid February and Revelare has not contacted me for fixing mistakes. They have my money and that seems to be the end of conversation.

We began this disgusting process back in May. Waited until into the cold for installation. The installer came late and rushed the job leaving a broken window and damaged wallpaper and a cleaning mess behind, There was no visual inspection done by a sup so we had to send pics and a list through a dispute afterwards. We have been treated like we are liars and they have refused to write off the installation cost. We have an open complaint with the Revdex.com and the AG's office right now. We won't allow them back in our house to do further damage so they are refusing to compensate us, We had a long standing relationship with Home Depot which has now ended with their cheating 2 senior retired people out of the kitchen they paid for.

I am complaining regarding the poor quality of service and product I've received from Your Remodeling Guys Company located I n York Pa. My husband and I contracted the Your remodeling guys company in the beginning of March 2016 for the remodeling of my kitchen. After a few bumps on the road and unsatisfactory level of service, the job was finished a few months later and we were satisfied with the end result. Now in the beginning of 2019 we've noticed the product is coming off the surface of the cabinets upper section and there are split areas detaching from the panels itself. I immediately contacted Your Remodeling Guys and spoke with Kris Teeters whom informed me that he needed to take a look at the pictures of the kitchen to figure out the issue. I emailed Kris in tree different occasions with attached photos of the issues as per his request, and have not heard anything back. Just one email reply asking for another set of photos further out to locate the area where the issue is.

I was hooked up with these guys through Home Depot for a kitchen cabinet refacing and counter top consultation and estimate. The appointment was set-up with them on Sunday 1/20 for 6:30pm on Tuesday 1/22 and I was told that they were "wide open" for appointments. They called me Sunday evening and again on Monday to confirm the appointment. On Tuesday at 6:30pm, as I waited for them, they did not call and did not show. They called at 7:15pm to say that they were not coming and that they had left me a voicemail earlier (I checked again and they did not). They wanted to reschedule on days that I am busy. If this is how they handle their first appointment with a potential new customer, I can only imagine what the installation process would have went like had I hired them. I do not enjoy having my time wasted and then being lied to 45 mins AFTER the appointment was missed. I will not be using "Your Remodeling Guys" or Home Depot again for any installation projects. My advice to you is that if you choose Home Depot and they pair you with these guys, look elsewhere.