Revelry

We make mistakes and that's exactly what happened in this situationI was notified on Monday April 16th that one of our vehicles had been mispriced onlineI put a call into the person who inputs the price to correct the mistake and verify the updateThey were able to verify the accurate price had
been updated to our website later that afternoonOn Tuesday evening I was approached by a sales representative and a sales manager about an upset customerWe briefly spoke and I explained about the mistakeWe were very sorry it happened and do not wish to mislead anyoneI offered that we discount the truck to help make up for our error but it was apparent that if we didn't agree to sell the truck for the mistaken price that we would not a resolution that made Mr*** happyThe truck did go through the required point inspection and was not filled out by the manager behind the deskI have verified the technicians signature as well as that of the used car managerThe inspection sheet is filled out thoroughly and correctlyThis would not be possible in a short timeThe fact that we keep them locked up in a desk and Travis the salesperson had to get it might have cause MR.*** to believe we didn't have it filled out alreadyWe keep them in the locked cabinet because Toyota preforms random audits of those packets to make sure we are compliantIn years of being a certified dealer we have never once received a strike in regards to certified program and have won several awards from Toyota due to our performance with the inspection and reconditioning of these vehiclesAs for Mr.***'s claims of "bait and switch" and that Teton Toyota is "stooping" to those business practicesMario Hernandez the owner of Teton Toyota is a very active ownerHe is involved in the day to day operations of the dealership and is also very active in the community. He would NEVER allow for such business practices to take place in any store he is affiliated with. Mario wants to have long term relationships with the people of Idaho Falls and the surrounding areaAt no point was it or will it ever be our intention to mislead or cause a guest of our business to mistrust us. This is an isolated incident and hope that Mr.*** can forgive our mistakeIf Mr.*** would like to meet with me further on this issue I would be happy to do soIf I can get Mr.*** any pricing or information on any vehicle on our lot or give him a value on his Jetta I would be happy to do that as well.Thank you,Aaron C***

Customer Name: *** *** ***Agreement No.: ***Vehicle VIN: ***Vehicle Year: 2008Vehicle Make: ToyotaVehicle Model: TundraAgreement Date: 9/16/12:00:AMVehicle Odometer: 13058City: ashtonClosed On: 11/10/04:PMAuthor: Kathy E***Organization: Teton
ToyotaParent Org: Payment Insured Plan IncNotes: 11/10/- Updated by Kathy E***:KE - We received a copy of the following denial letter sent to the customer by PDS: October 07, 2015*** *** *** * *** ** *** ** ***Re: Your Nunl Service Contract RefundDear Customer: We are in receipt of your request for refund of your Service Contract purchase price Your claim has been reviewed by the insurer and your refund cannot be processed for the following reason(s):The refund has been denied for the following reason(s):Documentation received indicates the original purchaser failed to notify the administrator within days of the Service Contract expiration date as required by the agreementThe report date to Premier Dealer Services was 9/22/and the Service Contract expiration was 6/30/2015.Please consult the No Use No Lose for which your contractual liability is determined which states under the Conditions section:The refund payable under this Agreement is:paid only if all required documents are received by the Administrator within days of the VSC Expiration DateBased upon the fact that the original purchaser failed to notify the administrator within days of the Service Contract expiration as required by the No Use No Lose, we must respectfully decline coverage for this claim.If you have any questions, please do not hesitate to contact our office at 888-316-2139.9/22/- Submitted by Kathy E***:KE - We received emailed copies of the customer's NUNL agreement and VSC application from Toyota Extra CareThe VSC application just lists the term as years/100,milesThere is no expiration date listedWe are missing copies of the customer's current vehicle registration, a notarized odometer statement, the loan agreement, and a No Claims letter from the VSC provider. The documents have been forwarded to the insurance company for verificationThe missing documents will be forwarded upon receipt.Please be advised that this customer may have notes in the system prior to the November 3rd, OAMS updateYou may need to search directly in the organization to access previous notes

Complaint: ***
I am rejecting this response because of advertisement fraud and the lack to take responsibilityI took pictures of the vehicle and it was clearly not marked as a Toyota Certified Pre-Owned vehicle and did not meet the qualification as such according to ToyotaI can send the pictures to you and to Toyota if you likeThis is not an isolated incident and furthermore you insulted me while I was on your show room floor and now your trying to insult me with no way to make a mends for your fraud. If you want to make this right, sell the truck at the price you advertised it forStop the "bait and switch" practice and and have some classYou guys are why everyone hates car dealerships and I speak for everyone when I say, everyone is tired of your lies and games.
Sincerely,
*** ***

Teton Toyota has paid for and put new tires on ***’s ***We also have had the damaged repaired at no cost to the customerWe have sent the tire back to Toyota and requested they send it to *** to be inspectedWe have informed the customer that this will take 6-8 weeks for a
response.