Revenue Assistance Corporation

March 29, 2017 Ms. Rhonda W[redacted] Cleveland Revdex.com SENT VIA...

EMAIL TO: [redacted] Re: Complaint ID [redacted] Dear Ms. W[redacted] Revenue Group is in receipt of the complaint filed by Ms. S[redacted] Please note that all disclosures to third parties have been made by Ms. S[redacted] That said, in an effort to avoid potential disclosures or violations, please allow this correspondence to serve as Revenue Group’s response to her stated concerns. From May to August 2016, the original creditor forwarded approximately eight accounts to Revenue Group for collections. After contacting her about the debts, Ms. S[redacted] began making periodic payments to satisfy the outstanding obligations. After making payments through August 2016, there appears to have been a gap in payments until around December 30, 2016, when Ms. S[redacted] attempted to make another payment (the $300 payment at issue here). It seems that the issue underlying Ms. S[redacted]’s complaint arose when one digit of the prepaid card used was inadvertently entered as a result of human error. However, earlier this month (just after the instant complaint was filed), a Revenue Group supervisor contacted Ms. S[redacted] to (1) explain the issue, (2) inform her that the amount at issue had been applied to her accounts, (3) provide her with the total amount still due, and (4) confirm that Revenue Group would send her a balance due letter each month. Both Ms. S[redacted] and the supervisor were cordial and professional throughout the conversation, and it appears that her concerns have been addressed. The above notwithstanding, Revenue Group will continue to investigate and monitor the issues raised by Ms. S[redacted] In the meantime, to the extent Ms. S[redacted] possesses any additional information she feels may be pertinent to this investigation, she is encouraged to submit such information to the Revdex.com. If I can be of further assistance, please feel free to contact me at your convenience. Very truly yours, Brian M. D[redacted] Esq. General Counsel

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

May 25, 2016Ms. [redacted]Cleveland Revdex.comRe: Complaint ID [redacted]Dear Ms. [redacted]:Revenue Group is in receipt of the Revdex.com complaint filed by Ms. [redacted]. As a preliminary matter, pleasenote that all disclosures to third parties have been made by Ms. [redacted]. That said, in an effort...

to avoidpotential disclosures or violations, Revenue Group provides the following response to her concerns.Based on Ms. [redacted]’s description, as well as our own investigation, it appears that there was confusionstemming from what appeared to be a missed payment. Originally, Ms. [redacted] agreed to make apayment of a specific amount on the 30th of each month. During certain months, Ms. [redacted] wouldsplit her payments by paying half the agreed-upon amount during the month; during other months, shewould make a full payment near the end of the month. Neither approach posed any significant issue.However, as Ms. [redacted] states, her April 2016 payment appears to have fallen on or near the weekend.Because the payment posted on May 2, 2016, it appeared that the payment was meant to serve as herMay 2016 payment. Thus, it seemed as if April’s payment had been missed. As such, Revenue Groupattempted to contact Ms. [redacted], who was confused enough that she contacted her bank for anexplanation as to why a payment she believed she made in April did not clear until May.Please also note that Ms. [redacted] has never asked Revenue Group to cease communications, but in lightof her request in her complaint, Revenue Group will mark the accounts in question as “do not contact.”That said, please be advised that the calls at issue actually were inbound calls from Ms. [redacted]’spersonal phone; she was returning missed calls to her personal phone, which she provided to the originalcreditor.With all that said, there is no longer any confusion that the payment in question was intended to apply toApril 2016. Revenue Group anticipates receiving the next agreed-upon payment near the end of themonth of May.Finally, to the extent Ms. [redacted] possesses any additional information she feels might be pertinent toour continued review her complaint, we encourage her to submit that information to the Revdex.com.If I can be of further assistance, please feel free to contact me at your convenience.Very truly yours,Brian M. D[redacted], Esq.General Counsel