We have reviewed this complaint and find that the only account we show in our system is set up to NOT report to credit bureau Additionally I do not show that we ever credit reported this account to credit bureau This account was cancelled back to the original provider back in 11/ If [redacted] has a copy of his credit report showing the Revenue Enterprises reported item please have him forward this directly to me at [redacted] so that I may research this item and rectify this issue Thank you [redacted] , VP of Operations [redacted]
Good Morning - I have attempted to research the complaint filed by Mr*** I am currently unable to validate and provide a response to his complaint I attempted to reach Mr [redacted] to discuss the conversation he held with Mr [redacted] at our office I have asked Mr [redacted] to please contact me directly to share the details of his interaction so that I may pull our recorded call details and review the call We are unable to locate Mr [redacted] at [redacted] either by email or by phone as he is not showing in the directory as an employee Any further information would be greatly helpful to us as we investigate this issue My contact information is [redacted] and by phone [redacted] Thank you[redacted]
Initial Business Response /* (1000, 5, 2015/07/27) */
We have reviewed the details of the communications between Revenue Enterprises and the ***' and found there was miscommunication regarding the payment plan in placeWe have ceased all further action and have spoken with *** *** on this
situation todayWe have reestablished a payment plan to resolve the account
We apologize for the miscommunication in this instance and appreciate the opportunity to get this resolved
If *** or *** *** needs anything further we ask they please contact me directly at XXX-XXX-XXXX
Thank you
Initial Consumer Rebuttal /* (2000, 7, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After multiple attempts to reach Revenue Enterprises Inc by phone, we were finally able to get someone to answerAfter they realized we left a complaint with Revdex.com, they were completely willing to work with usUnfortunately it took the complaint with Revdex.com to get them to cooperate when all we have ever tried to do is pay off our debt with themIn an attempt to be finished dealing with Revenue Enterprises Inc, we are paying payments as high as we possibly can to resolve this debt as fast as possible
Initial Business Response /* (1000, 8, 2015/09/17) */
We appreciate *** ***' note on the reports on his credit bureauWe have requested the removal of these reports from all three major credit reporting agencies using our online systemWe received AUD#'s XXXXXXXX and XXXXXXXX as
confirmation of our requestThis information should be completely removed within 10-days of our request
We ask that if any of these reports remain on his credit that he please contact me directly at XXX-XXX-XXXX so I may quickly address this to have the information deleted from his report
We apologize that these reports remained on his credit after he resolved his accounts as agreed
Thank you
*** ***, VP Of Operations
Initial Business Response /* (1000, 5, 2015/06/19) */
We apologize for the information being placed on *** ***'s report in errorThis information has been requested to be deleted from *** ***'s reports for all accounts reported erroneouslyWe filed our requests using *** and received
*** confirming our requests
I am sending a letter to *** *** at the address noted confirming the requests made and providing her with the *** The credit bureau reports should be removed from her file within 10-days
If for some reason this has not happened, I ask that she please contact me directly at XXX-XXX-XXXX so that I may work to get this resolved
Thank you
*** ***, VP of Operations
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/05/14) */
We apologize to *** *** for these issues in posting the payments made to her accountAfter exhaustive research we have located the credit card payment made in our Merchant vendor system and are posting this missing payment to our system
today which will result in a refund of $which will print on 6/1/We will pull and mail this check to *** *** on 6/2/
We are doing additional research with our vendor to determine the reason this payment was not shown in our daily payment file but reflected in their system as processed and settled
Our Recovery Services Manager, *** *** is reaching out to *** *** by phone today to confirm the payment was located and posted to her account
If *** *** requires any additional information or has any questions we ask that she please contact *** *** Recovery Services Manager directly at XXX-XXX-XXXX or me at XXX-XXX-XXXX
Again we apologize for this issue and hope this resolution is satisfactory to *** ***
Thank you
*** ***,
VP Of Operations
Initial Consumer Rebuttal /* (2000, 7, 2015/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the settlement of this matter
Thank you for notifying us of this complaint. In reviewing this case we find that we had conversations with Ms. Griffith on this account in December. Our notes indicate we did request an itemized bill form the provide of service and that this was provided in February. We also show...
that due the insurance coverage that we requested credit bureau deletion on this account on January 8, 2016. Unfortunately as it appears our request was not completed thoroughly we have again filed a request for credit bureau deletion on this account using our on-line system E-Oscar. We received AUD# [redacted]1 as validation of our request. Any remaining reports on the credit file should be deleted within 10-15 days. I do apologize for Ms. Griffith needing to reach out to us again on this matter. If there is still a credit report remaining I ask Ms. Griffith to please contact me directly at ###-###-#### so that I can resolve this for her immediately. if there are any other questions specific to this account please have her contact or our Recovery Services Manager [redacted] at ###-###-####. Thank you.
Good Morning - I have attempted to research the complaint filed by Mr. [redacted]. I am currently unable to validate and provide a response to his complaint. I attempted to reach Mr. [redacted] to discuss the conversation he held with Mr. [redacted] at our office. I have asked Mr. [redacted] to...
please contact me directly to share the details of his interaction so that I may pull our recorded call details and review the call. We are unable to locate Mr. [redacted] at [redacted] either by email or by phone as he is not showing in the directory as an employee. Any further information would be greatly helpful to us as we investigate this issue. My contact information is [redacted] and by phone [redacted]. Thank you.[redacted]
Revenue Enterprises appreciated Ms. [redacted]'s information. We have researched her accounts outstanding with our Legal department and have provided her with a response by letter to her complain along with a requested summarization of billing through the original providers. We do show...
insurance was billed and paid on all outstanding accounts. We also verified that none of the patients that were treated were eligible for [redacted] on the dates of service in question and therefore [redacted] was not billed or shown as a coverage. We would like to work with Ms. [redacted] on establishing a plan to resolve these balances in a way that helps her to avoid further action. We ask that she please reach out to our Legal Manager directly so we can discuss a plan that will work for her and her family at this time. [redacted] can be reached at [redacted] directly or by email at [redacted] If I can be of further assistance please contact me directly at [redacted] or by email at [redacted] Thank you. [redacted]
We have reviewed this complaint and find that the only account we show in our system is set up to NOT report to credit bureau. Additionally I do not show that we ever credit reported this account to credit bureau. This account was cancelled back to the original provider...
back in 11/2015. If [redacted] has a copy of his credit report showing the Revenue Enterprises reported item please have him forward this directly to me at [redacted] so that I may research this item and rectify this issue. Thank you. [redacted], VP of Operations[redacted]
We have reviewed this complaint and find that the only account we show in our system is set up to NOT report to credit bureau Additionally I do not show that we ever credit reported this account to credit bureau This account was cancelled back to the original provider back in 11/ If [redacted] has a copy of his credit report showing the Revenue Enterprises reported item please have him forward this directly to me at [redacted] so that I may research this item and rectify this issue Thank you [redacted] , VP of Operations [redacted]
Good Morning - I have attempted to research the complaint filed by Mr*** I am currently unable to validate and provide a response to his complaint I attempted to reach Mr [redacted] to discuss the conversation he held with Mr [redacted] at our office I have asked Mr [redacted] to please contact me directly to share the details of his interaction so that I may pull our recorded call details and review the call We are unable to locate Mr [redacted] at [redacted] either by email or by phone as he is not showing in the directory as an employee Any further information would be greatly helpful to us as we investigate this issue My contact information is [redacted] and by phone [redacted] Thank you[redacted]
Initial Business Response /* (1000, 5, 2015/07/27) */
We have reviewed the details of the communications between Revenue Enterprises and the ***' and found there was miscommunication regarding the payment plan in placeWe have ceased all further action and have spoken with *** *** on this
situation todayWe have reestablished a payment plan to resolve the account
We apologize for the miscommunication in this instance and appreciate the opportunity to get this resolved
If *** or *** *** needs anything further we ask they please contact me directly at XXX-XXX-XXXX
Thank you
Initial Consumer Rebuttal /* (2000, 7, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After multiple attempts to reach Revenue Enterprises Inc by phone, we were finally able to get someone to answerAfter they realized we left a complaint with Revdex.com, they were completely willing to work with usUnfortunately it took the complaint with Revdex.com to get them to cooperate when all we have ever tried to do is pay off our debt with themIn an attempt to be finished dealing with Revenue Enterprises Inc, we are paying payments as high as we possibly can to resolve this debt as fast as possible
Initial Business Response /* (1000, 8, 2015/09/17) */
We appreciate *** ***' note on the reports on his credit bureauWe have requested the removal of these reports from all three major credit reporting agencies using our online systemWe received AUD#'s XXXXXXXX and XXXXXXXX as
confirmation of our requestThis information should be completely removed within 10-days of our request
We ask that if any of these reports remain on his credit that he please contact me directly at XXX-XXX-XXXX so I may quickly address this to have the information deleted from his report
We apologize that these reports remained on his credit after he resolved his accounts as agreed
Thank you
*** ***, VP Of Operations
Initial Business Response /* (1000, 5, 2015/06/19) */
We apologize for the information being placed on *** ***'s report in errorThis information has been requested to be deleted from *** ***'s reports for all accounts reported erroneouslyWe filed our requests using *** and received
*** confirming our requests
I am sending a letter to *** *** at the address noted confirming the requests made and providing her with the *** The credit bureau reports should be removed from her file within 10-days
If for some reason this has not happened, I ask that she please contact me directly at XXX-XXX-XXXX so that I may work to get this resolved
Thank you
*** ***, VP of Operations
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/05/14) */
We apologize to *** *** for these issues in posting the payments made to her accountAfter exhaustive research we have located the credit card payment made in our Merchant vendor system and are posting this missing payment to our system
today which will result in a refund of $which will print on 6/1/We will pull and mail this check to *** *** on 6/2/
We are doing additional research with our vendor to determine the reason this payment was not shown in our daily payment file but reflected in their system as processed and settled
Our Recovery Services Manager, *** *** is reaching out to *** *** by phone today to confirm the payment was located and posted to her account
If *** *** requires any additional information or has any questions we ask that she please contact *** *** Recovery Services Manager directly at XXX-XXX-XXXX or me at XXX-XXX-XXXX
Again we apologize for this issue and hope this resolution is satisfactory to *** ***
Thank you
*** ***,
VP Of Operations
Initial Consumer Rebuttal /* (2000, 7, 2015/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the settlement of this matter
Thank you for notifying us of this complaint. In reviewing this case we find that we had conversations with Ms. Griffith on this account in December. Our notes indicate we did request an itemized bill form the provide of service and that this was provided in February. We also show...
that due the insurance coverage that we requested credit bureau deletion on this account on January 8, 2016. Unfortunately as it appears our request was not completed thoroughly we have again filed a request for credit bureau deletion on this account using our on-line system E-Oscar. We received AUD# [redacted]1 as validation of our request. Any remaining reports on the credit file should be deleted within 10-15 days. I do apologize for Ms. Griffith needing to reach out to us again on this matter. If there is still a credit report remaining I ask Ms. Griffith to please contact me directly at ###-###-#### so that I can resolve this for her immediately. if there are any other questions specific to this account please have her contact or our Recovery Services Manager [redacted] at ###-###-####. Thank you.
Good Morning - I have attempted to research the complaint filed by Mr. [redacted]. I am currently unable to validate and provide a response to his complaint. I attempted to reach Mr. [redacted] to discuss the conversation he held with Mr. [redacted] at our office. I have asked Mr. [redacted] to...
please contact me directly to share the details of his interaction so that I may pull our recorded call details and review the call. We are unable to locate Mr. [redacted] at [redacted] either by email or by phone as he is not showing in the directory as an employee. Any further information would be greatly helpful to us as we investigate this issue. My contact information is [redacted] and by phone [redacted]. Thank you.[redacted]
Revenue Enterprises appreciated Ms. [redacted]'s information. We have researched her accounts outstanding with our Legal department and have provided her with a response by letter to her complain along with a requested summarization of billing through the original providers. We do show...
insurance was billed and paid on all outstanding accounts. We also verified that none of the patients that were treated were eligible for [redacted] on the dates of service in question and therefore [redacted] was not billed or shown as a coverage. We would like to work with Ms. [redacted] on establishing a plan to resolve these balances in a way that helps her to avoid further action. We ask that she please reach out to our Legal Manager directly so we can discuss a plan that will work for her and her family at this time. [redacted] can be reached at [redacted] directly or by email at [redacted] If I can be of further assistance please contact me directly at [redacted] or by email at [redacted] Thank you. [redacted]
We have reviewed this complaint and find that the only account we show in our system is set up to NOT report to credit bureau. Additionally I do not show that we ever credit reported this account to credit bureau. This account was cancelled back to the original provider...
back in 11/2015. If [redacted] has a copy of his credit report showing the Revenue Enterprises reported item please have him forward this directly to me at [redacted] so that I may research this item and rectify this issue. Thank you. [redacted], VP of Operations[redacted]