Complaint: ***
I am rejecting this response because:
I have contacted *** and it is unwilling to cancel the transactionAccording to *** interpretation of its terms of service, the seller is given days to complete the transaction*** will not allow me to file a disputed transaction until the transaction has been completed.
Rerverb.com cancelled the order because the third party seller did not respond*** will not accept my word that the transaction has been cancelledReverb.com as the listing agent and conduit through *** should notify *** that Reverb.com has cancelled the transactionIt makes no sense that Reverb.com has cancelled the transaction and *** is waitng for the transaction to be completedReverb.com is not a bystander in this transaction but has notified me that my transaction was cancelled by its own termsAs such, Reverb.com has an obligation to take efforts to cancel all parts of the transaction including communicating with the payment agency
Sincerely,
*** ***
Initial Business Response /* (1000, 7, 2014/06/05) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
After reviewing our records and correspondence between both the buyer *** and the seller, we've noticed there was
miscommunication between the two on our platformWe've reached out and have informed both parties on how these situations should be handled and have directed them into doing so
We've received notification from*** that the Seller has issued a full refund which included the items dollar amount, as well as returned postageThis transaction information can also be confirmed with*** records as wellThe buyer *** has received a full refund as of May 5th,
Initial Consumer Rebuttal /* (3000, 9, 2014/06/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business is strange when site says "This was just an unfortunate communication error"
and ends the discussion there
I asked the refund dollars first thing like in screen capture from Reverb site under here
and that message says
"will refund you the FULL 1400$ PLUS $ shipping."
There is no other way to interpret this
I think this is the easy way , to blame foreigner about language error
I will not settle this, someone, Reverb, or the seller owe me dollars
We have reached out to *** and explained the situationWe will follow up with their responseWe cannot guarantee anything about their policies hereIn their eyes, this is between you and the seller, even though it was facilitated through ReverbThey are in complete control of the payment and we can't force them to issue a refund earlier than days, if that's wha they've statedWe apologize for the trouble here
Purchased an item that was not as describedSeller changed the item listing AFTER THE SALE
Somehow Reverb.com allowed this to happenMultiple inquiries to customer service, they simply denied itAfter leaving negative feedback, Reverb.com DELETED IT TO PROTECT THE SELLER, and themselves
I have the email from customer service clearly stating they deleted customer feedback without permissionReverb.com has an established business practice of FRAUD
I had charged on my [redacted] to an item that was previously sold. They held my money for three days. Seller later changed the item listing to sold. Somehow Reverb.com allowed this to happen but still held my cash. Multiple inquiries to customer service, they denied everything. After entering my feedback, Reverb.com maliciously DELETED my account. They PROTECT THE SELLER, [redacted] shops and the like, and themselves. I have the email from customer service clearly stating they deleted customer feedback . Reverb.com has an established business practice of FRAUD. Better off not buying from these guys!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
However, the refund came within 48 hours of my filing a claim with the Revdex.com. The business did not...
honor its word of a refund on two separate occasions. Therefore, I feel that their response, while technically satisfactory, does not fulling satisfy the expectation of proper business conduct.
Sincerely,
[redacted]
We're terribly sorry this transaction resulted this way—unfortunately, [redacted] does not let us speak on behalf of you in a transaction. Similar to how your credit card company would not let us call and request a charge be canceled on your behalf, [redacted] will only interact with the account holder...
themselves. However, you may be able to dispute this transaction directly through [redacted] to expedite the return of your funds. It's a pretty straightforward process, but we're happy to guide you through it if it's not something you're familiar with. To start, log into your [redacted] account and dispute the transaction in the Resolution Center. If you'd rather contact them by phone, they can be reached at [redacted].
Hopefully that's an option, but if not, you should certainly get your funds returned in 30 days—this is [redacted]'s policy, not something Reverb controls, but I apologize that it's a result of a transaction on our platform.
Please let us know if we can help any further.
If you are selling on Reverb, please be aware that "customer resolutions" is 100% in favor of the buyer no matter what. I sold a pedal "as-is"(no returns) but working, and somehow I got threatened and scammed into accepting the return from buyer. (Basically told me my [redacted] account would be locked up if I didnt accept the return.) The pedal worked great, the person who bought it opened it up and modified it. Broke it, and wanted his money back. The customer service person "Tyler T." was in favor of this person from the get go. It was really bizarre to be treated this way after nearly 40 transactions without issue on the site before.
Complaint: ***
I am rejecting this response because:
I have contacted *** and it is unwilling to cancel the transactionAccording to *** interpretation of its terms of service, the seller is given days to complete the transaction*** will not allow me to file a disputed transaction until the transaction has been completed.
Rerverb.com cancelled the order because the third party seller did not respond*** will not accept my word that the transaction has been cancelledReverb.com as the listing agent and conduit through *** should notify *** that Reverb.com has cancelled the transactionIt makes no sense that Reverb.com has cancelled the transaction and *** is waitng for the transaction to be completedReverb.com is not a bystander in this transaction but has notified me that my transaction was cancelled by its own termsAs such, Reverb.com has an obligation to take efforts to cancel all parts of the transaction including communicating with the payment agency
Sincerely,
*** ***
Initial Business Response /* (1000, 7, 2014/06/05) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
After reviewing our records and correspondence between both the buyer *** and the seller, we've noticed there was
miscommunication between the two on our platformWe've reached out and have informed both parties on how these situations should be handled and have directed them into doing so
We've received notification from*** that the Seller has issued a full refund which included the items dollar amount, as well as returned postageThis transaction information can also be confirmed with*** records as wellThe buyer *** has received a full refund as of May 5th,
Initial Consumer Rebuttal /* (3000, 9, 2014/06/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business is strange when site says "This was just an unfortunate communication error"
and ends the discussion there
I asked the refund dollars first thing like in screen capture from Reverb site under here
and that message says
"will refund you the FULL 1400$ PLUS $ shipping."
There is no other way to interpret this
I think this is the easy way , to blame foreigner about language error
I will not settle this, someone, Reverb, or the seller owe me dollars
We have reached out to *** and explained the situationWe will follow up with their responseWe cannot guarantee anything about their policies hereIn their eyes, this is between you and the seller, even though it was facilitated through ReverbThey are in complete control of the payment and we can't force them to issue a refund earlier than days, if that's wha they've statedWe apologize for the trouble here
Purchased an item that was not as describedSeller changed the item listing AFTER THE SALE
Somehow Reverb.com allowed this to happenMultiple inquiries to customer service, they simply denied itAfter leaving negative feedback, Reverb.com DELETED IT TO PROTECT THE SELLER, and themselves
I have the email from customer service clearly stating they deleted customer feedback without permissionReverb.com has an established business practice of FRAUD
I had charged on my [redacted] to an item that was previously sold. They held my money for three days. Seller later changed the item listing to sold. Somehow Reverb.com allowed this to happen but still held my cash. Multiple inquiries to customer service, they denied everything. After entering my feedback, Reverb.com maliciously DELETED my account. They PROTECT THE SELLER, [redacted] shops and the like, and themselves. I have the email from customer service clearly stating they deleted customer feedback . Reverb.com has an established business practice of FRAUD. Better off not buying from these guys!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
However, the refund came within 48 hours of my filing a claim with the Revdex.com. The business did not...
honor its word of a refund on two separate occasions. Therefore, I feel that their response, while technically satisfactory, does not fulling satisfy the expectation of proper business conduct.
Sincerely,
[redacted]
We're terribly sorry this transaction resulted this way—unfortunately, [redacted] does not let us speak on behalf of you in a transaction. Similar to how your credit card company would not let us call and request a charge be canceled on your behalf, [redacted] will only interact with the account holder...
themselves. However, you may be able to dispute this transaction directly through [redacted] to expedite the return of your funds. It's a pretty straightforward process, but we're happy to guide you through it if it's not something you're familiar with. To start, log into your [redacted] account and dispute the transaction in the Resolution Center. If you'd rather contact them by phone, they can be reached at [redacted].
Hopefully that's an option, but if not, you should certainly get your funds returned in 30 days—this is [redacted]'s policy, not something Reverb controls, but I apologize that it's a result of a transaction on our platform.
Please let us know if we can help any further.
If you are selling on Reverb, please be aware that "customer resolutions" is 100% in favor of the buyer no matter what. I sold a pedal "as-is"(no returns) but working, and somehow I got threatened and scammed into accepting the return from buyer. (Basically told me my [redacted] account would be locked up if I didnt accept the return.) The pedal worked great, the person who bought it opened it up and modified it. Broke it, and wanted his money back. The customer service person "Tyler T." was in favor of this person from the get go. It was really bizarre to be treated this way after nearly 40 transactions without issue on the site before.