Reverb

I sold a guitar in Reverb in February 2022. The guitar was damaged during the shipment, hence I have to refund the buyer. Reverb just pay me the refund of seller's fee "in their bill", which you can only use that credit when you sell stuff via them next time. That means if you don't sell stuff via them anymore your money will be trapped forever. I am not an American and I am not sure if this is legal. I will try to find a way to file a formal complaint to relevant institute in US. Besides, every time their live chat customer service persons told me that the refund will be credited into my Paypal account next month (I refunded the buyer via Paypal) since March. Now in May and nothing comes back to any or my accounts (Paypal, Linked bank account nor filed credit card). They lie and now even no further reply in neither email and live chat! Would cancel the Reverb account after I have gotten my money back!

We're terribly sorry this transaction resulted this way—unfortunately, [redacted] does not let us speak on behalf of you in a transactionSimilar to how your credit card company would not let us call and request a charge be canceled on your behalf, [redacted] will only interact with the account holder themselvesHowever, you may be able to dispute this transaction directly through [redacted] to expedite the return of your fundsIt's a pretty straightforward process, but we're happy to guide you through it if it's not something you're familiar withTo start, log into your [redacted] account and dispute the transaction in the Resolution CenterIf you'd rather contact them by phone, they can be reached at [redacted] Hopefully that's an option, but if not, you should certainly get your funds returned in days—this is [redacted] 's policy, not something Reverb controls, but I apologize that it's a result of a transaction on our platform Please let us know if we can help any further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meHowever, the refund came within hours of my filing a claim with the Revdex.comThe business did not honor its word of a refund on two separate occasionsTherefore, I feel that their response, while technically satisfactory, does not fulling satisfy the expectation of proper business conduct Sincerely, [redacted]

If you are selling on Reverb, please be aware that "customer resolutions" is 100% in favor of the buyer no matter whatI sold a pedal "as-is"(no returns) but working, and somehow I got threatened and scammed into accepting the return from buyer(Basically told me my [redacted] account would be locked up if I didnt accept the return.) The pedal worked great, the person who bought it opened it up and modified itBroke it, and wanted his money backThe customer service person "Tyler T." was in favor of this person from the get goIt was really bizarre to be treated this way after nearly transactions without issue on the site before