Reverb.com, LLC

We've worked out a resolution with the buyer here who has received a $refund for the troubleThanks for understanding, let us know if there's anything further to be doneThanks again!

Hi ***Our apologies that we could not resolve this for you successfully the first timeThe remaining $has been issued back to your cardUnfortunately, we cannot put more money back onto your card than was spentYou're welcome to keep the $in credit we originally provided, or, we'd be happy to send you $via [redacted] if you can provide an address.Sorry again for the hassle hereThanks!

Hi ***,Sorry for the trouble hereI've been informed that a return label has been provided so you can return this for a full refundWe've also removed the seller from the site, as they certainly did not act appropriately throughout this transaction One the item arrives, we'll issue a full refundApologies, again, for the hassle herePlease let me know if you need anything furtherThanks!

Complaint: [redacted] I am rejecting this response because: Reverb.com is again ignoring the actual complaint of their systematlicly holding funds longer then necessary (I had to file a [redacted] complaint to where [redacted] had to force Reverb.com to refund my money Reverb.com did not voluntarily return the money) and Reverb.com ignores emails with regards to this issueI am due a refund for the two separate times Reverb.com has made money of holding my money in their account to profit from the interest in their account and only gives refunds when threatened with legal action.Again; see the full details in my complaint & have Reverb actually address themThere are other complaints in the Revdex.com system against Reverb.com for these issues Sincerely, [redacted]

The feedback has been removed—apologies for the troublePlease let us know if there's anything else we can help with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We apologize for any inconveniences with your purchasesAs far as I can see, the item purchase on 8/was returned for a full refundPlease let us know if you need anything further

Payment for Order *** was released yesterday and should show up soon. Order *** still does not show valid tracking information (*** Awaiting Item"): https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=***If this item was dropped off at ***, please contact them about why the tracking information has not activatedWe cannot initiate payouts until tracking information shows an item is en route

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Reverb.com issues payments as follows (detailed here: https://reverb.com/page/direct-checkout-faq#when-will-i-get-paid).For your first sale, we initiate pay out after deliveryYour first sale was delivered 3/and paid out 3/7. For subsequent sales, we initiate pay out once movement
has registered on the tracking number providedYour second sale, tracking started moving this morningWe will initiate the payout today. For your third sale, tracking does not show movement yet (https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=***Once it does, we will initiate the payout. Let us know if there are any further questions about the payout policy on Reverb.com

The funds in question were remitted to this user yesterdayOur website states "Reverb pays out 3-days from the item's ship date, when a valid tracking number is added." We consider a valid tracking number to be one that indicates movement, or actual acceptance by the shipping carrierIn this
situation, that was Monday the 17thWe are well within the stated time frame for payouts using Direct CheckoutFurthermore, users opt into our Direct Checkout service and they can opt-out as wellIf this user prefers using PayPal-only, that's certainly their prerogative.The proceeds from the sale have been issued and should hit this users bank account shortly, depending on how long their bank takes to processes ACH transfers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Terribly sorry for the trouble hereI see that the order was fully refundedWe hold our seller's to a high standard and have informed this particular merchant that this was unacceptablePlease let us know if there is anything further we can help with

We're terribly sorry this transaction resulted this way—unfortunately, [redacted] does not let us speak on behalf of you in a transaction. Similar to how your credit card company would not let us call and request a charge be canceled on your behalf, [redacted] will only interact with the account holder...

themselves. However, you may be able to dispute this transaction directly through [redacted] to expedite the return of your funds. It's a pretty straightforward process, but we're happy to guide you through it if it's not something you're familiar with. To start, log into your [redacted] account and dispute the transaction in the Resolution Center. If you'd rather contact them by phone, they can be reached at [redacted]. Hopefully that's an option, but if not, you should certainly get your funds returned in 30 days—this is [redacted]'s policy, not something Reverb controls, but I apologize that it's a result of a transaction on our platform. Please let us know if we can help any further.

Hi [redacted]I apologize for the trouble with this order. It is difficult for us to facilitate a return this long after the fact, but we don't want you to feel like you have been abandoned. We can do one of two things—we can offer a $250 credit, or, we can have the item returned here and provide...

a credit for the full amount ($1,484). In either case, the credit would automatically be applied towards your next purchase(s). If you opt to return it, please send the dimensions of the box you'll be using and I can provide a shipping label. Let me know if you have any further questions or concerns. Thanks!

We've worked out a resolution with the buyer here who has received a $250 refund for the trouble. Thanks for understanding, let us know if there's anything further to be done. Thanks again!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The feedback has been removed—apologies for the trouble. Please let us know if there's anything else we can help with.

Complaint: [redacted]
 
I am rejecting this response because:All Reverb.com is saying they don't do this they are not responding to the issue details at all the proof that they do this is in the [redacted] claim details in which Reverb.com already has in which [redacted] sided with me on this issue & forced Reverb.com to issue my refund in the second return when I did not use [redacted] Reverb.com held on to my money without returning it for a month (!) then only refunded me when I stated I would file a [redacted] claim. Reverb.com still has not stated why they ignore emails (which is the stated way to contact Reverb.com per their own policy) and delay paying funds over due which is why there are currently 18 other like complaints against Reverb.com on the [redacted] currently.Reverb.com needs to address these issues & follow through with the previously stated resolution - not do what they are doing which is to simply restate that there is not problem - if there is no problem why are their 18 other like [redacted] complaints against Reverb.com?
Sincerely,
[redacted]

Hi [redacted]Our apologies that we could not resolve this for you successfully the first time. The remaining $10 has been issued back to your card. Unfortunately, we cannot put more money back onto your card than was spent. You're welcome to keep the $20 in credit we originally provided, or, we'd be...

happy to send you $10 via [redacted] if you can provide an address.Sorry again for the hassle here. Thanks!