RevGlow Reviews (%countItem)
RevGlow Rating
Address: 5136 W Clifton St, Tampa, Florida, United States, 33634-8012
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womensnaturalglow.com
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Address: 5136 W Clifton St, Tampa, Florida, United States, 33634-8012
Phone: |
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Web: |
womensnaturalglow.com
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purchase a try product online; now I have been charged $94.97 for what they say is the full purchase price of the product due to they say I had to cancel the subscription to the product within 7 days of ordering. I read all the fine print before ordering the product and it did not state anywhere this information. I called the company and they said it was stated and I got an email with this information which I did not receive. I would never pay that amount for any product which was a facial cleanser due to I have sensitive skin and this product made my face break out.
Product_Or_Service: tryrevglow
Refund I want a full refund for the $94.97
Dear Sir or Ma'am,
This response is in regard to:
Complaint (#) - XXXXXXXX
Thank you for your notification in regards to *** We value our customers and believe firmly in providing them excellent customer support.
As is stated on our website, we offer a 14 days trial of our products Revglow. The customer need only pay $4.99 for shipping and handling for a full month's supply that they may evaluate within the 14 day period. If we do not receive notification from the customer within their 14 day period that they wish to cancel, they will be billed at a price of $94.97 and enrolled in our monthly auto shipment program. The terms and conditions are posted in accessible and clear view of our customers before placing their order.
However, we do not want our customers unhappy or dissatisfied in anyway. We are happy to inform you that we have processed full refunds on all charges in *** account with us and cancelled any future shipments or billings.
The refunded amounts are: $4.99, $4.95, and $94.97 The funds will be credited back to the payment method at time of purchase. The refunds will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank. Please note, the credits stated above may reflect in individual amounts on *** bank statement.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
Revglow
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response
This was a fraud purchased product. I was charged shipping and now an unauthroized $94.97 to my account.
This company promised anti-aging via their product Rev Glow. They advertised this as a free product and consumer only pays shipping. I later found out this was a scam and emailed the company to refund my finds. I did not receive a response. Today, I have been charged $94.97 as a subscription to One Plus Health and Beauty. This website https://womensnaturalglow.com/fairy.php?keyword=shark%20tank&creative=XXXXXXXXXX...⇄ continues to sell fraud beauty creams using false advertising with celebrities faces.
A Refund on expenses paid $14.62 "for shipping." A refund of $94.97 back to my account. A warning they are being flagged as fraud through my account and to remove my credit card information for their system.
Dear Sir or Ma'am,
This response is in regard to:
Complaint XXXXXXXX
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
We have searched our database and were unable to find an account for *** with the information she has provided. Additionally, the terms she disclosed are quite different from our own.
As is stated on our website, we offer a 14 of our product RevGlow. The customer need only pay $4.99 for shipping and handling for a full month's supply that they may evaluate within a 14. If we do not receive notification from the customer within this # day period that they wish to cancel, they will be billed at a price of $94.97 and enrolled in our monthly auto shipment program.
There are many other companies who sell RevGlow. Additionally, we have no record of contact with *** with the phone number or email she provided.
Thank you for the opportunity to address this matter.
Respectfully,
Customer Support Team
Better Business, how would you rate the support you received from Email Support Specialist -05?
(The consumer indicated he/she DID NOT accept the response from the business.)
My first and second attempt to reach out before contacting Revdex.com, I received no response. I did not agree to the $94.97, this is fraud whether this company chooses to believe otherwise.
Once I filed a complaint with all information, I immediately received a refund. This refund is assuming the company knew it was a risk.
Product advertised free, pay shipping. 15 days after ship date, $95 charge on my debit card.
Product_Or_Service: Anti aging cream, eye serum
Order_Number: XXXXXXX
Account_Number: XXXXX
Billing Adjustment Refund
From: Email Support Specialist -05 (mailto:***@revglowskin.com)
Sent: Wednesday, November 22, 2017 7:14 PM
To: Revdex.com
Cc: ***@revglowskin.com
Subject: Complaint XXXXXXXX
Dear Sir or Ma'am,
This response is in regard to:
Complaint XXXXXXXX
Thank you for your notification in regards to *** We value our customers and believe firmly in providing them excellent customer support.
As is stated on our website, we offer a 14 day trial of Skin Cream and Eye Serum The customer need only pay $4.95 and $4.99 for shipping and handling for a full month's supply that they may evaluate within the 14 day period. If we do not receive notification from the customer within their 14 day period that they wish to cancel, they will be billed at a price of $94.97 and enrolled in our monthly auto shipment program. The terms and conditions are posted in accessible and clear view of our customers before placing their order.
However, we do not want our customers unhappy or dissatisfied in anyway. We are happy to inform you that we have processed full refunds on all charges in *** account with us and cancelled any future shipments or billings.
The refunded amounts are: $4.95, $4.99 and $94.97. The funds will be credited back to the payment method at time of purchase. The refunds will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank. Please note, the credits stated above may reflect in individual amounts on *** bank statement.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
Customer Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I was billed for a "free trial".
Refund I would like a refund of the total amount charged.
From: Email Support Specialist -05 (mailto:***@revglowskin.com)
Sent: Wednesday, November 22, 2017 7:24 PM
To: Revdex.com
Cc: ***@revglowskin.com
Subject: Complaint XXXXXXXX
Dear Sir or Ma'am,
This response is in regard to:
Complaint XXXXXXXX
Thank you for your notification in regards to *** We value our customers and believe firmly in providing them excellent customer support.
As is stated on our website, we offer a 14 day trial of Skin Cream and Eye Serum The customer need only pay $4.95 and $4.99 for shipping and handling for a full month's supply that they may evaluate within the 14 day period. If we do not receive notification from the customer within their 14 day period that they wish to cancel, they will be billed at a price of $93.97 and enrolled in our monthly auto shipment program. The terms and conditions are posted in accessible and clear view of our customers before placing their order.
However, we do not want our customers unhappy or dissatisfied in anyway. We are happy to inform you that we have processed full refunds on all charges in *** account with us and cancelled any future shipments or billings.
The refunded amounts are: $4.95, $4.99 and $93.97. The funds will be credited back to the payment method at time of purchase. The refunds will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank. Please note, the credits stated above may reflect in individual amounts on *** bank statement.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
Customer Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund was issued. I would still like email confirmation that future shipments have been cancelled.