Reviation Industries

Reviation Industries Response to Revdex.com complaint ID *** Reviation printed what was agreed upon as evidenced by the invoiceThe complainant claims she received a product based on an order she did not placeBut the invoice that was submitted by the complainant as evidence clearly shows the
specific model of shirt that Reviation Industries agreed to print on as the Tultex The complainant viewed the invoice on July 18th and July 31st, and was aware that the shirt to be printed on was the Tultex 0202, which is a 100% cotton shirt The websites for Tultex clearly identify the as a 100% cotton shirt, and the complainant revealed to *** *** that she had knowledge of this company website, and had even printed out pages from the webiste Therefore, she had full access to this information, and contrary to the complainants implication that she was “overcharged” there was certainly no intent or effort made to deceive the customer In an effort to be as transparent with the customer as possible, the invoice clearly and specifically identifies what we were going to print, and the price we were charging to print it After having access to this information, the customer pays the invoice, which then implies her consent and approval of the invoice, and so we proceeded to print exactly what was on the invoice There was ample opportunity for the complainant to let us know that what was on the invoice was not what she wanted us to print, however there was no indication from her that anything was not to her satisfaction It is the customer’s responsibility to check the invoice for errors, as it is the legal foundation of our agreement with the customer, and that for which we agree to be held accountableThe complainant claims that her order was “incomplete upon arrival” which was true, but it was because we did not receive the customer’s payment until a few days prior to when she needed the garments delivered Our policy, which is based on the practical necessity of needing to purchase garments, is that we do not generally order the garments until the customer has paid at least a deposit Shortly after receiving the deposit, the order for the garments was placed When we ordered the garments, the local *** *** distributor did not have a particular size in stock, and so those garments had to come from a warehouse that would take several days to ship to us So, in an effort to accommodate the customer’s schedule, we rushed the part of the order that she needed right away to have it produced in time for her event We were successful (with the exception of the garments that had to come from a warehouse that was not local), even though the logistics had to be rushed There was another job that she wanted us to print, but didn’t need in a rush, and so we printed it after the initial job But to be clear, her order was completed in a timely manner, based on when we received her payment From our perspective, we worked very hard to rush her order, and meet her deadlines (even though we only received payment a few days prior to when she needed the garments), and gave her the highest level of accommodation possible on the turn-around time for her order The complainant claims that there was high demand for the shirts “solely based on the fabric of the shirts I ordered in the past.” This simply can’t be true, otherwise there would be no need to print anything on them Therefore it seems likely that this claim is an extreme exaggerationShe would just want to resell the blanks to the customers, or give them away with no customization, if the only value was the type of fabric out of which the garment was madeThe complainant took custody of the goods, distributed them, and therefore received the value from them that was agreed upon as indicated by the invoice To then ask us to produce the order again even though she has already distributed the shirts is contradictory to the notion that there was no value received from the purchased goods Reducing the idea to absurdity, if every customer complained about a shirt order after they had already sold and distributed all the shirts they complain about, and a screen printer is obligated to reprint them, no screen printer could stay in business or would agree to such terms Any request in such circumstances is simply irrational to the logic of businessThe complainant implies that because she had ordered the exact same model of shirt from us for the past several years, she would therefore order the same shirt from us this year, and we should simply know this This is certainly not necessarily true We have hundreds of customers, and they are changing their minds constantly about what they want It is not out of the ordinary for someone to order something in the past and then want something different in the present This is why the complainant’s order history is largely irrelevant to the matter Something was said that made the person taking the order believe she wanted the Tultex The sales person, *** ***, sent an email to our support staff specifically requesting that an invoice be created with “Tultex 0202" as the garment The was placed on the invoice and sent to the customer so that it could be inspected for errors, and then if there were no errors, payment would be made, and production would begin We cannot stress enough how necessary it is to avoid errors in our business, and the customer is obligated to verify that what we have promised to produce for them is to their satisfaction If the customer does not assist us in this process, as the complainant here did not, we cannot be held responsible for doing everything within our power to ensure order accuracy, only to be told after the fact by the customer that something is wrong It is our perspective that we did everything we were supposed to do to ensure the accuracy of the order When detailed information is clearly present on the invoice, and when the customer has viewed that invoice several times, and paid the invoice, we have to assume that the customer has approved everything on the invoice, and we are clear to produce what is on the invoice We also have reason to believe that if the customer takes custody of the merchandise and distributes it, they have received the agreed upon value for itTherefore, since the order was produced as agreed as evidenced by the invoice and other considerations outlined above, there is no reason to reprint the job, and there is no reason to issue a refundRespectfully, *** ***

1. I received an order I did not place. I ordered 65% polyester 35% cotton shirts and I received 100% cotton shirts. I was charged for 65% polyester 35% cotton and I received 100% cotton shirts.
2. Invoice: I checked the invoice, paid the invoice, but never signed "the legal foundation of our agreement with reviation." I placed an order for tultex polyester, the invoice indicated TULTEX 0202. So the invoice did not clearly indicate that I placed an order for 100% cotton.
So if the invoice indicated Tultex 0202 but if there were no changes to my order, how would I have identified that Tultex 0202 was 100% cotton? I had access to the Tultex website after the fact, to identify what Reviation associate [redacted] was referring to. Consequently, the invoice was changed to terminology I could not distinguish from polyester to cotton.
3. If there was no intent or effort made to deceive the customer, why was I charged for what I ordered not what I received and was issued no difference in refund value? The invoice is not transparent as identified as Tultex 0202 is not laymen terms to the customer. So I was charged what I was normally charged in my past transactions but received a different order?
4. There was ample opportunity for me to change my order that I had no idea that it changed to "TULTEX 0202" because the customer is to be aware that "TULTEX 0202" is 100% cotton? I have been a satisfied customer, as to why I have a customer history with reviation. I was not satisfied with the product that I recently received because it was NOT WHAT I ORDERED.
5. There is a demand for the shirts I have based on quality. If quality changes so does the demand. I could resell "tultex polyester" shirts with no customization BUT I would sell more with customization. Now, I cannot sell any because they are not Tultex Polyester. Big difference.
6. I took custody of the goods the day before a fundraiser, where as having a business, I hold my end and put my customers first. They were guaranteed a FREE shirt for participating in the fundraiser. I had no choice but to give them the order that was incorrect and the order that was received. I would like to give my participants shirts that I give to my customers which is Tultex Polyester, which is also what I paid for. Not ALL shirts have been distributed.
7. If it is so important for them to avoid errors, using laymen terms example Tultex 0202 to 100% Cotton would have avoided this matter. If I've ordered Tultex Polyester and my invoice says Tultex 0202, how am I, the customer, to know that the order has been changed? And if the customer did not make any changes, how is she/he aware that the company has made the change? He/she would not know until the product is produced and given. "Something was said that made the person taking the order believe she wanted the Tultex 0202." I placed ALL of my orders with CEO [redacted], who seemingly is not with the company. He handed off my order. Any company would've called to verify the order? I was not given the courtesy. With the minor change to Tultex Polyester to Tultex 0202, it can be easily understood that any customer would not have known Tultex 0202 is 100% cotton and tultex 0202 may be indicated as TULTEX polyester. As mentioned above, the customer would not know until the product is given. As I did, and the product was not to my satisfaction, as it is NOT what I ordered.
8, Final Statement and Request: I did not distribute all the goods and would like to request a refund. I still have my 100 Black and Pink shirts that I have yet to distribute. I distributed what I had to satisfy my customers. I would like a replacement or refund for the remaining shirts that I do have and withheld from selling because they are not TULTEX POLYESTER. I have attached past orders of my Tulex Polyester shirts being $5.50 per shirt. Why would I have 2 different prices for this order now?