Revitalize

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that our company’s website and products make no claims or references to an endorsement of any kindOur company’s website contains fully compliant and explicit terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsourcesThis instance has been noted by the company.According to our records, customer ordered our product ( the Skin Cream ) on a day trial basis back on 05/10/and paid the shipping and handling fee of $The trial expired on 05/24/and due to the fact that the customer didn’t cancel they were charged $for the original shipmentCustomer contacted our Customer Service on 06/13/and requested for her subscription to be cancelled, which we didHowever, we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 05/24/for the Skin Cream in the amount of $for any misunderstanding when placing the orderHere is the refund confirmation: $Trans ID: [redacted] dated 06/19/ Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :Re: [redacted] ID: [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that our company’s website and products make no claims or references to an endorsement of any kindOur company’s website contains fully compliant and explicit terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsourcesThis instance has been noted by the company.According to our records, customer ordered our Skin Cream and Eye Serum on a day trial basis back on 02/20/and paid the shipping and handling fees of $and $The trial expired on 03/05/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/05/$for the Skin Cream and $for the Eye Serum.Customer contacted our Customer Service on 03/07/and requested for the subscription to be cancelled, which we did .We also provided the customer with a courtesy refund,$for the Eye Serum and $Skin Cream,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds for the charges on 03/05/$for the Skin Cream and $for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID: [redacted] dated 03/24/ $Trans ID: [redacted] dated 03/24/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our product the Revitalize Skin on a day trial basis back on 08/25/and paid the shipping and handling fee of $The trial expired on 09/08/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer contacted our Customer Service on 09/23/and requested for her subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 09/08/for the Revitalize Skin in the amount of $for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID: [redacted] dated 10/13/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by ***ing the T&C check-boxes.According to our records, customer ordered our products (the Revitalize Skin and the Renew Eye) on a day trial basis back on 08/21/and paid the shipping and handling fees of $and $The trial expired on 09/04/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/04/$for the Revitalize Skin and $for the Renew EyeDue to no cancellation the autoship program took effectThe following month, on 10/04/the customer was charged again for both products in the amount of $for the Revitalize Skin, $for the Renew Eye, and shipped out two more productsCustomer contacted our Customer Service on 10/11/and requested for the subscription to be cancelled, which we did.Customer then requested a refundOur customer service has issued a courtesy refund of $for the Revitalize Skin and a courtesy refund of $for the Renew Eye charged on 10/04/which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $charged on 10/04/and a full refund for the charge on 09/04/for the Revitalize Skin in the amount of $for any misunderstanding when placing the orderWe will also be providing the remaining refund of $charged on 10/04/and a refund for the charge on 09/04/for the Renew Eye in the amount of $Here are the refund confirmations:$Trans ID: [redacted] dated 10/20/ $Trans ID: [redacted] dated 10/20/2016.$Trans ID: [redacted] dated 10/20/2016.$Trans ID: [redacted] dated 10/20/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Skin Cream and Eye Serum on a day trial basis back on 03/12/and paid the shipping and handling fees of $and $The trial expired on 03/26/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/26/$for the Skin Cream and $for the Eye Serum.Customer contacted our Customer Service on 03/28/and went through our automated system (did not speak to an agent) cancelled the subscription and opted to keep the product instead of returning itOn 04/03/the customer’s account was flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.We appreciate your understanding.Please feel free to let us know should you have further questions

To [redacted] :Re: [redacted] T [redacted] ID: [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Skin Care and the Eye Serum) on a day trial basis back on 01/27/and paid the shipping and handling fees of $and $4.95.The trial expired on 02/10/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/10/$for the Skin Care and $for the Eye Serum.However the charges were declined leaving the customer with an outstanding balance.Regardless we feel for our customer’s concerns and do apologize for the inconvenience, thus we have terminated the customer’s outstanding balance for any misunderstanding when placing the order.Please relay this information to our customer and feel free to let us know should you have further questions

To *** ***Thank you for mediating this consumer complaint from our customer, Case Number:***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyUnfortunately we were unable to locate a customer account with the
information providedPlease provide us with an order id and make sure the customers information matches their order to be able to resolve this complaintWe appreciate your understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I sincerely thank you for your assistance in this matter & hope they actually follow through This resolution would have never happened without your much appreciated intervention for whichI sincerely thank you!!! Great Job!!!!
Regards,
*** ***

As previously mentioned the customer’s account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.We apologize for any inconvenienceYou many contact your financial institution regarding this matterWe appreciate your understandingPlease relay this message to our customer, and feel free to let us know if you should have any questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me but I will add this again, the person who sold me the product never told me about ongoing process and he said it was trial size product, just pay shipping and handlingFurther more I never purchased anything on 9/8/nor did I receive any product from them and got charged $One thing is for sure, I will never buy from them ever again and ask anyone that I know to be cautious before they order anything from themI will wait for the business to send me the check for the refund and, if it does, will consider this complaint resolvedBelow is the email I got from the business and the one you received, not to be petty but in your message it says 3-business days and in mine 1-businessLittle things can make one wonderI will give them ample time to see my refundThank you everyone at Revdex.com for helping me out with the refundRegards, *** ***
Order Number:*** Ordered on 09/08/12:49am Dear *** ***, This email is to inform you that we have refunded the amount of $back to your payment method originally used on order number ***, which was originally purchased on 09/08/12:49am for the total amount of $Your Refund will be processed in 1-days.If you have any questions about this notification or if you feel you are receiving this in error, please feel free to contact our Customer Service team To*** *** Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our product the Revitalize Skin on a day trial basis back on 08/25/and paid the shipping and handling fee of$The trial expired on 09/08/and due to the fact that the customer didn’t cancel theywere charged $for the original shipmentCustomer contacted our Customer Service on 09/23/and requested for her subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 09/08/for the Revitalize Skin in the amount of $for any misunderstanding when placing the orderHere is the refund confirmation: $Trans ID:*** dated 10/13/Refund should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 03/23/and paid the shipping and handling fees of $and $4.95.The trial expired on 04/06/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/06/$for the Skin Cream and $for the Eye Serum.On 04/26/the customer contacted our Customer Service and requested that the Skin Cream be cancelled, which we immediately did.We also issued the customer a courtesy refund of $67.56,which the customer accepted.The following month on 05/06/the customer was charged for a new shipment of Eye Serum.Customer contacted our Customer Service on 05/10/and requested for the Eye Serum subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the following refunds,$for the Skin Cream charged on 04/06/2017,$for the Eye Serum charged on 04/06/2017, and $for the Eye Serum charged on 05/06/for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 05/26/ $Trans ID:*** dated 05/26/2017.$Trans ID:*** dated 05/26/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:Unfortunately I have never been given account information!!! I signed up to pay the shipping for a free trial and for several months the product keeps arriving at my house without a receipt to indicate an account numberI have enclosed pictures of the box it comes in and my attempt to get reimbursed thru my bank but no where is an account number indicatedPlease take care of this issue for future dealingsI find this very aggravatingMy partial reimbursement for October is enclosed with a reference number as wellYour customer complaint dept is severely lackluster by and rude
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I did talk to a rep after I cancelled the subscription via the Internet and they offered no help and were rude.I never got a second supply of productIf the cost for the original product was not the shipping cost the then adds are very very misleading my understanding I thought I was cancelling getting more product and the rep never mentioned returning what I had gotten Another interesting fact was they offered to discount the product to around 1/the cost if I kept the subscription Truely a scam

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Revitalize Skin and the Renew Eye) on a day trial basis back on 06/29/and paid the shipping and handling fees of $and $The trial expired on 07/13/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/13/ $for the Revitalize Skin and $for the Renew Eye.Customer had contacted our Customer Service on 09/13/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the accountUnfortunately, the customer’s account has been flagged as a chargeback for the disputed charges.The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions

To *** *** : Re: *** *** ID:***Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our
day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes According to our records, customer ordered our Skin Cream product on a day trial basis back on 03/02/and paid the shipping and handling fee of $4.95.Customer contacted our Customer Service on 03/03/requesting a refund and that the order be cancelledUnfortunately the order had already been processed which meant the customer would already be receiving our product.Our Customer Service asked that the customer return the product for a full refund,however the customer was unwilling to do so resulting in our Customer Service cancelling the customer’s account and issuing the customer a full refund.Here is the refund confirmation:Refunded - $Trans-ID: *** - 03/03/2017Please relay this information to our customer and feel free to let us know should you have further questions

Ms [redacted] was refunded by check with a routing number of [redacted] in the amount of $189.95. All refunds are less the non-refundable shipping and handling. Thank you for your correspondence and we appreciate that this issue will be noted as responded. If you have any question, please feel free to call...

our customer service department at ###-###-####. We are open Monday through Friday, 9 am to 5 pm EST

To [redacted] :Re: [redacted] ID:[redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very...

seriously. Before customers commit to our 14 day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that our company’s website and products make no claims or references to an endorsement of any kind. Our company’s website contains fully compliant and explicit terms and conditions within all pages of website. The reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsources. This instance has been noted by the company.According to our records, customer ordered our Skin Cream and  Eye Serum on a 14 day trial basis back on 02/20/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 03/05/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/05/2017 $89.95 for the Skin Cream and $88.10 for the Eye Serum.Customer contacted our Customer Service on 03/07/2017 and requested for the subscription to be cancelled, which we did .We also provided the customer with a courtesy refund,$66.05 for the Eye Serum and $66.98 Skin Cream,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds for the charges on 03/05/2017 $22.97 for the Skin Cream and $22.05 for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$22.97 Trans ID:[redacted] dated 03/24/2017.      $22.05 Trans ID:[redacted] dated 03/24/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Re:[redacted] T [redacted] ID:[redacted] Thank you for mediating this consumer complaint from our customer, Case Number:    [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit...

to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products (the Skin Care and the Eye Serum) on a 14 day trial basis back on 01/27/2017 and paid the shipping and handling fees of $4.99 and $4.95.The trial expired on 02/10/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/10/2017 $89.95 for the Skin Care and $88.10 for the Eye Serum.However the charges were declined leaving the customer with an outstanding balance.Regardless we feel for our customer’s concerns and do apologize for the inconvenience, thus we have terminated the customer’s outstanding balance for any misunderstanding when placing the order.Please relay this information to our customer and feel free to let us know should you have further questions.