Revival Energy LLC

Unfortunately it is true, we did install the incorrect equipment, there was confusion on our part by one of our employees as to what equipment manufacture was to be installed at the *** residence.We responded quickly the next morning to Mr ***'s wife, ***, because of his immediate
barrage of emails threatening us in many ways to damage our reputation and to take pleasure in trying to put us out of business as used to work with During that initial conversations it was determined that although we did install the incorrect equipment by Mitsubishi she would like to accept our offer to keep that equipment rather than to remove Daikin equipment initially agreed uponShe accepted our offer of the equipment installed because it had superior efficiency ratings and the fact that it typically would cost $moreWe made this offered because we wanted to right the situation by giving them a tremendous system at the same cost as the Daikin system agreed upon.The agreement to keep the Mitsubishi equipment was resolved quickly and amicably with *** despite continued threats by her husband.Mr *** has paid the balance due from our initial agreement and we are happy for all concerned to put this situation behind usRevival Energy LLC, is an integrity based company which made an honest mistake, acknowledged the mistake, reacted quickly to solve the problem by offering an acceptable solution, and most importantly offered our sincere apology for the mistake made