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Reviver Construction

306 Little Egret Ln, Swansboro, North Carolina, United States, 28584-0018

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This contractor originally represented himself as being licensed and came into our home under false pretenses. They were contracted to repair hurricane damage and stated we had more damage than we thought originally. They began work in our home and workers were not on the job regularly, the workers were passed out drunk in our front yard on one occasion, workers used our belongings and stole and/or damaged them. They had no accountability of keys to our home and could not produce licenses for their plumber. We repeatedly requested documentation for the work they completed but they were never provided. They replaced windows and did not measure properly so they forced the windows in and caused more damage than what was there. The workers broke all of our light fixtures, shower trim, plantation shutters, ceiling fans, and cabinets by not storing them properly, leaving them outside in the elements, and throwing them. This company destroyed our home, demolished areas of our home unnecessarily, left work incomplete, refused to repair the damage they caused, and abandoned the job site. We requested they repair the damage they caused for two months and they refused.
Product_Or_Service: Hurricane damage repairs
Order_Number: None given
Account_Number:

Desired Outcome

Refund We want the company to pay for repairs for the damage they have caused. Drywall and painting throughout house, walls and ceilings. Garage storage and shelving replaced. Replace the plantation shutters. Remove and replace the windows they installed. Plumber and electrician inspection and repair. Screen repairs and replacement. Concrete and grass repair.

Reviver Construction Response • Mar 09, 2020

This will be the same response that we had with the ***, where they also filed a complaint.

We are in receipt of your notice of a complaint filed by Mrs. ***, dated 02-05-2020. We have also reviewed the docs that are included. Hopefully, we can offer some additional information to assist your efforts.
First of all, we are terribly distressed over this project and have been seeking a remedy with the *** for months. Unfortunately those efforts have not been successful as of yet. While I can say that we have made numerous mistakes, we have not committed any crimes and the introduction of that into this negotiation is vehemently denied and quite objectionable. I think the mention of a crime, stems from that attempt to settle. There is no crime there, as we are attempting to break up the relationship with the ***, get paid what we are owed, and allow the *** to have the funds to hire another Contractor. Our proposal was to take the contract and subtract out the work that will be corrected or done by another contractor. When we agree on the number, we would write them a check for the agreed sum, and we would swap checks, as the check they are holding has our name and the ***'s name on it, and it cannot be deposited by either party without both signatures. That is the only way to protect both parties at the point of reaching a settlement.
As for the rest of the compliant, I'm confused on several of the supporting documents. To begin, the settlement document that was produced as evidence by them is inaccurate and purposely used as evidence falsely, by the ***'s. That spreadsheet with Reviver's name on it, is our initial estimate based on what we see at the surface level and assume will be required to repair. The Insurance Company (***) doesn't use our numbers, measurements, or pricing. They make their own inspection and arrive at their own conclusion. I should also inform you that our Estimate was denied by *** in total. Mrs. "hounded" them into submission and they approved a settlement based on their own measurements, volumes, prices and opinions. The Contractor doesn't make a claim, the Homeowners do. The Settlement was issued by *** and forwarded to us, by***. The ***'s know this, and deliberately mislead you. That may be a crime.
The inspection report that was offered as supporting evidence is simply an opinion. It is uninformed, presumptuous, and doesn't take into account what the County requires in Hurricane response building conditions. He also seems to be "parroting" the *** on many items. Very little of it deals with construction items. And any items of Construction that are deficient, will be part of the settlement with the ***. It seems to mention pricing challenges and damage to parts of the home, that the ***'s claim we damaged. All construction after a Hurricane is far more expensive than work done in a normal setting. That is a function of supply and demand. There simply are not enough people to do all the work required to get people's lives back in order, so there is a premium on all materials and labor. So its not uncommon to have an inspector or another Contractor come in 1.5 yrs after, and say the prices are out of line. It should be mentioned that *** arrived at similar numbers, as did all the other Insurance Companies after the Hurricane, so we can't all be wrong. As for the items that they claim we damaged, we have tried to include something in our settlement offers to the ***, that's all we can do. We don't want to work there, and they don't want us to work there, so we have to reach a settlement agreement. I will say that: after dealing with the ***, I feel they "pump up" the damage claims to get as much as they can for free. Its just how they operate. I do feel that most if not all of these claims of damage cannot be proven, its only conjuncture at best and outright fraudulent false claims at worst. Through this process they have claimed a Jacuzzi tub, a bath sink and counter, new beds for the Kid's rooms, Plantation Shutters, cabinets, garage doors, freezer, refrigerator, microwave, cracked driveway, water softener, all the light fixtures, closet systems, towel bars, toilet paper holders, brick foundations, and cracks in the foundation. That kind of claiming of damaged property is well outside of the norm for other clients and Contractors. I don't think it is a coincidence.
The Inspector also raised a question about the Mold Remediation. We absolutely removed all mold visible. The *** saw it daily and continued adding more walls and ceilings to be demo'd. We did it the way we are supposed to do it. We demo the affected area, following the mold as far as we have to get it out of the house. We demo'd walls and Insulation behind the wall, then spray the structure with Microban and we add an extra step of spraying CLO2 and CLO2 Fog over the exposed structure and into the adjacent walls (that didn't get demo'd). There is not testing required after that, as there is nothing with mold growth that gets encapsulated and left behind. Again, the Inspector has an opinion, but it was clouded by getting the wishes of the *** into his report and getting his check from them.
Another point that should be brought up, is that we all (Reviver Construction and ***) assumed that the damage to the ***'s home was due to the Hurricane. That's why we put together our original estimate, and why *** finally approved a Settlement. Once we started the demo on the project, it was clear that the water damage was not Storm related, but due to poor maintenance practices and poor and inadequate repairs in the past. The leaking windows were due to poor and lazy caulk lines. Every plumbing attachment we looked at was leaking, several leaked behind the walls and through the floors. So after we removed the walls and Insulation, there was no witnessed mold growth on the structure, as would be common with Hurricane damage. The lot the home is built on drains into the crawl space, and the gutter downspouts shot water directly into the crawlspace. All of this was known by the ***, and they admitted that it has been a problem in the past. They even told me that they had estimates from other Contractors to fix their water intrusion problems under the home, but had not done anything about it. All of the visible mold was on the wall surfaces, not inside the walls. That was due to their crawlspace never drying out, in our opinion. So at the end of the day, perhaps they made a false Insurance claim knowing the real source of their water and mold issues. Of course as the Contractor, we don't know these things until we demo, but after discovering it, we informed the *** that we cannot file additional insurance documents on their behalf, because we know the damage was not Hurricane related.
Finally, in addition to the listed items we replaced, the *** have gotten a great deal of extras that they seem to forget to list in their complaint, as it would make us out to be a better group of people than they are representing in the compliant. We upgraded the electrical system, new light fixtures throughout, a new HVAC system, added a new dehumidifier, new duct work, cleaned and treated the duct system upstairs, trenched the patio area and put in a French drain to move the incoming water from their yard away from the house. None of that was mentioned. In their opinion, our disagreement over a few scratches completely erases those efforts and expenses we incurred. That is ridiculous.
In closing, we want and seek a settlement that is fair to both parties. The ***'s are negotiating in bad faith, as they want all the free stuff they can get from us, then they still plan on not paying us, in the end. They have threatened gun violence, cussed, cried, screamed, and stomped around, rather than complete the negotiation. Hopefully, you will see the other side of this complaint, and see that there are no crimes committed by Reviver Construction in this complaint.
Feel free to contact me on this matter, and thanks for your attention.

Sincerely

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Address: 306 Little Egret Ln, Swansboro, North Carolina, United States, 28584-0018

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