Revlante Skin

Weappreciate the opportunity to address this matter, as customer satisfaction isour top priority. Ms. [redacted] placed an online order at https://www.revlanteskin.com/on 6/26/2015 for a 14 day trial of our product. Aswe did not hear from Ms. [redacted] within the 1st 14 days of the trialperiod, our...

system processed her account for $121.85 on 7/10/2015 for thecompletion of the trial period and for the merchandise that was in herpossession.   Inthe interest of maintaining customer goodwill, we have credited Ms. [redacted]in the amount of $121.85.  Ms. [redacted]will see this credit within the next 1-5 business days. Ms. [redacted]’s account has been canceled and they will not receive any futureshipments or billings.   Wesincerely apologize for any confusion or inconvenience that may have occurred.If there is anything further that we can do to assist in this matter, please doreach out to us directly at the number provided below.

We appreciate theopportunity to address this matter, as customer satisfaction is our toppriority. We can confirm that Ms. [redacted] account has been successfullycanceled.Ms. [redacted] contactedour customer support department on 5/6/2015 requesting a refund and due to thenature of the call Ms. [redacted] was...

offered a 50% credit of both charges, whichshe accepted and the credits were immediately applied. As a further courtesy,we have credited the remaining amounts and Ms. [redacted] should see these creditswithin the next 1-5 business days. Again to confirm, Ms. [redacted] account has been canceled and theywill not receive any future shipments or billings. We sincerelyapologize for any confusion or inconvenience that may have occurred. If thereis anything further that we can do to assist in this matter, please do reachout to us directly at the number provided below. Client Support,RevlanteEmail: [redacted]@revlanteskin.comPhone: [redacted]Fax: [redacted]Address: [redacted] Beaverton, OR 97008-7105

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Weappreciate the opportunity to address this matter, as customer satisfaction isour top priority. We note that the complaint indicates that Ms. [redacted] wascharged $348.86. We can confirm that be process transactions in USD, so theamount that we charge will differ from the amount that the customer...

has takenout of their account.   Ms.[redacted] contacted our customer supportdepartment on 6/19/2015 and canceled through our automated service but did notactually speak to a live representative. In the interest of maintainingcustomer goodwill, we have credited Ms. [redacted]in the amounts of $149.95 and $121.85.  Ms. [redacted]will see this credit within the next1-5 business days. Ms. [redacted]’s account has been canceled and theywill not receive any future shipments or billings.  Wewould like the Revdex.com to notice that we are responding to thiscomplaint at our first opportunity and did not receive the originalnotification of this complaint. We sincerely apologize for any confusion orinconvenience that may have occurred. If there is anything further that we cando to assist in this matter, please do reach out to us directly at the numberprovided below.   ClientSupport, RevlanteEmail:[redacted]@revlanteskin.comPhone:[reda...⇄ Beaverton, OR 97008-7105

Weappreciate the opportunity to address this matter, as customer satisfaction isour top priority. We note that the complaint indicates that Ms. [redacted] wascharged $121.85 and $149.95.   Ms.[redacted] contacted our customer support department on 5/26/2015 requesting arefund and due to the nature...

of the call Ms. [redacted] was immediately refundedboth charges in full. Ms. [redacted] shouldhave already received this credit. Ms. [redacted]account has been canceledand they will not receive any future shipments or billings.  Wesincerely apologize for any confusion or inconvenience that may have occurred.If there is anything further that we can do to assist in this matter, please doreach out to us directly at the number provided below. ClientSupport, RevlanteEmail:[redacted]@revlanteskin.comPhone:[redacted...⇄ Beaverton,OR 97008-7105

To Whom It May Concern: 
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Ms. [redacted]placed an on line order at https://www.endurebeautysystem.com/ on 5/9/2015 for a 14 day trial of our product. We would liketo confirm that we bill in USD,...

so the amount that we charge the consumer will differ from the amount that the consumernotices removed from their account.As we did not hear from Ms. [redacted] within the 1st 14 days of the trial period, our system processed her accountfor $74.97 on 6/2/2015 for the completion of the trial period and for the merchandise that was in her possession.In the interest of maintaining customer goodwill, we have credited Ms. [redacted] in the amount of $74.97. Ms.[redacted] will see this credit within the next 1-5 business days. Ms. [redacted] account has been canceled and they will notreceive any future shipments or billings.We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further thatwe can do to assist in this matter, please do reach out to us directly at the number provided below.Client Support,Endure Beauty SystemEmail: [redacted]@endurebeautysystem.comPhone: [redacted]Fax: [redacted]Address: [redacted] Beaverton, OR 97008-7105

To Whom It May Concern: 
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Ms. [redacted]placed an on line order at https://www.endurebeautysystem.com/ on 5/19/2015 for a 14 day trial of our product. We wouldlike to confirm that we bill in USD, so...

the amount that we charge the consumer will differ from the amount that the consumernotices removed from their account.As we did not hear from Ms. [redacted] within the l"t 14 days of the trial period, our system processed her account for$149.95 on 6/2/2015 for the completion of the trial period and for the merchandise that was in her possession. We would likethe Revdex.com to notice that Ms. [redacted] has not contacted our customer support department up to date.In the interest of maintaining customer goodwill, we have credited Ms. [redacted] in the amount of $149.95. Ms.[redacted] will see this credit within the next 1·5 business days. Ms. [redacted] account has been canceled and they will not receiveany future shipments or billings.We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further thatwe can do to assist in this matter, please do reach out to us directly at the number provided below.Client Support,Endure Beauty SystemEmail: [redacted]@endurebeautysystem.comPhone:[redacted]Fax: [redacted]Address: [redacted]